Fogo de Chao - Providence

Review summary

1. D

   Donna VIP

   Greater Boston13 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   As we have been to Fogo de Chai several times, we were very dissatisfied on our most recent visit. As we invited guests to dine with us who had never been to the restaurant before, our first disappointment was that the area opened to the kitchen was not open for seating. We all opted for the full Fogo experience. I must say the variety was clearly not as abundant as it has been in the past. As far as the service, we are used to the servers being hospitable; however, this evening they seem more like indentured servants who were not happy being there. Lastly, the sides for for people were solely inadequate-the mashed potatoes were the size of an ice cream scoop. We asked for more and never received them. With so many fine restaurants in Providence, this was our last visit to this dining establishment.
   

   Fogo de Chao - ProvidenceResponded 3 days ago

   We appreciate your feedback. It sounds like your recent visit didn't live up to our usual standards, which is disappointing to hear. Donna, our team cares about your experience and would love to address your concerns further. Please contact us via the website form so we can work toward a better experience. Thank you.
   

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2. G

   Guillermo VIP

   Greater Boston4 reviews

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Mal servicio. Ordene bebida después de insistir 3 veces llegó ya terminada la cena y apunto de pedir la cuenta.
   

   Fogo de Chao - ProvidenceResponded 2 days ago

   Lamentamos que el servicio no haya cumplido con sus expectativas, Guillermo. Es importante para nosotros ofrecer un servicio atento y puntual. Nos gustaría comprender más sobre su experiencia y abordarla adecuadamente. Por favor, contáctenos a través del formulario en nuestro sitio web. Gracias.
   

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3. JA

   JamiA VIP

   Greater Boston13 reviews

   2.0

   Dined on March 8, 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Extremely slow service. Same Parmesan pork kept coming around but had to wait FOREVER for any beef items. Buffet items need attention. Candied bacon was decent. Got billed for 3 drinks & only received 2. Overall dining experience took almost 2 1/2 hours! Painful!!!
   

   Fogo de Chao - ProvidenceResponded 6 days ago

   Thank you for sharing your feedback with us. We regret to hear that your experience was not up to our standard, particularly with the service speed and availability of certain cuts. Our team would like to address these concerns and improve your next visit. Please reach out through our website's contact form so we can work toward a better experience for you. Thank you.
   

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4. T

   Tammy

   Greater Boston1 review

   4.0

   Dined on March 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Excellent all.the way around. We hadn't had a date night in a long time. This was perfect to get us back in the groove.🍽🍽🍽🍽🍽 Staff was superb 👍👍👍👍👍
   

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5. J

   John VIP

   New York City194 reviews

   5.0

   Dined on March 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Crazy thing was at time to pay the bill. A magnificent restaurant provides awful pens that simply don't write to sign the check. We tried 3 different pens. Not smart business
   

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6. RM

   RalphysMom VIP

   Greater Boston9 reviews

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 3

   We feel really bad for sharing a bad review but this evening’s experience was not good. The meat servers were totally not on point…the servers were scarce and many of the cuts did not come around at all. Had to ask numerous times for the picanha and lamb. Picanha did eventually come out about 40 minutes later and the lamb never did. Tonight felt like they wanted to fill us up on the market table and sides. Will not return to this location. Only upside was that they served branzino, which we never had at Fogo. Maybe they ran out of meat and decided to cook up some fish to make up for it?
   

   Fogo de Chao - ProvidenceResponded on March 3, 2025

   We appreciate your feedback, and we're sorry to hear that your experience was not up to our usual high standards. We aim for attentive service and regret the delay you encountered with the cuts. Our team would like to hear more about your visit and work towards a better experience. Please contact us through our website contact form. Thank you.
   

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7. OT

   OpenTable Diner

   Greater Boston4 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great service was excellent. Gregg was a wonderful server and Dariella checked in on us during our visit. The restaurant became very busy while we were there and it was run in such an organized manner. Great experience overall! Would go back 100%
   

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8. j

   joan VIP

   Palm Springs9 reviews

   5.0

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Celebrating a birthday and had a large group with 4 kids and the service was amazing! The food is delicious and the bar and sides were great! The cheese rolls were so good!!!!!! First time and can’t wait to go back!
   

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9. T

   Taylor

   Rhode Island3 reviews

   5.0

   Dined on February 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My husband & I dined here last night for a special anniversary & we had an amazing experience. All of the servers were so attentive throughout our entire meal. There were so many options to choose from between the cold food bar and the skewers. Eriq was an absolute pleasure to chat with & always made sure we had what we needed. The restaurant was immaculately clean overall and had great ambience. My only complaint is that the bathroom was really, really cold. We can't wait to return in the future!
   

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10. J

    Julia

    New York City1 review

    2.0

    Dined on February 20, 2025

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2

    I have been to this restaurant many times in Chicago and Boston and had great experiences. But I was very disappointed with this one in Providence. We chose the buffet style meat tasty menu. They only brought us a few rounds of meat and stopped. Even when we asked them to bring it, they didn’t. It cost us $400 for 4 people. Will not be back!
    

    Fogo de Chao - ProvidenceResponded on February 24, 2025

    Julia, we're sorry to hear that your experience in Providence didn't match your past visits to our locations in Chicago and Boston. Our team aims to provide exceptional service and offerings at every visit. We'd like to address your concerns, so please reach out through our website contact form. Thank you.
    

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