Fogo de Chao - National Harbor

Review summary

1. P

   Portia

   Washington DC

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   This was our company holiday dinner and we drove over an hour and half for this. Unfortunately, my experience was horrible 😞 from start to finish. We were ignored the entire time even by the General Manager, Kelvin Patricio De La Cruz Mota. We had asked multiple times for water refills, meat service (horrible experience with getting the proper cooking temperature on any requested meats), skipped over multiple times and we had flagged down the manager to get our bill. I will never dine at this location again nor will I recommend it to anyone else.
   

   Fogo de Chao - National HarborResponded 1 day ago

   It seems that your experience did not meet the high standards we strive for during your company holiday dinner. We're truly sorry to hear about the service gaps you encountered, including challenges with our team. Our team is eager to learn more and work toward making amends. Please contact us through our website so we can address your concerns. Thank you.
   

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2. D

   Deanna

   Washington DC

   13 reviews

   2.0

   13 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   The last time we went, they had scheduling issues. We waiting 45 min to be sat for our reservation. The service once sat was attentive, though confused. Clear drinks being filled with water, multiple waiters coming with the same questions, a final check with nothing on it. All remedied quickly but they were obviously scrambling.
   

   Fogo de Chao - National HarborResponded 3 days ago

   We appreciate your feedback and apologize for the wait and confusion during your last visit. It's good to know our team was attentive despite the initial challenges. We'd like to work toward a smoother experience in the future. Please reach out via the contact form on our website so we can address your concerns. Thank you.
   

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3. A

   Alyssa

   San Francisco

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   This location is smaller than many others I’ve been too. Everything was subpar, if you eat a lot of meat it is worth the money but the cold side bar was lacking quality. Had a reservation, but didn’t seem to matter we waited an hour after our reservation time to be sat.
   

   Fogo de Chao - National HarborResponded 4 days ago

   We appreciate your feedback and apologize that your visit didn't meet expectations. It's concerning to hear about the wait time, and we're committed to ensuring our guests enjoy a seamless experience. Please reach out through our website's contact form so we can address your concerns and discuss improvements. Thank you.
   

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4. B

   Blanca

   Washington DC

   5 reviews

   5.0

   5 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Had a really nice time a lot to chose from the food bar drinks were good the meat was also good.
   

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5. Y

   Yvette

   VIP

   Washington DC

   28 reviews

   5.0

   28 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve dined here a few times for dinner but this was my first time experiencing brunch. As always, the food was delicious and the service was awesome. I’d suggest smaller frying pans for the omelettes and more burners & cooks so the wait time isn’t so long for food that really makes it brunch. Since everything else that is served, food wise, is from the regular menu; it would great to cut down on wait times for the breakfast items. Other than that, everything was amazing per usual. Lastly, the passion fruit mimosa….. refreshing, perfectly blended and delicious!!!
   

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6. N

   Nicole

   Washington DC

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Terrible slow unresponsive service and the food came out slowly and was not hot, and all the meats were either too rare or two done very disappointed, compared to other locations
   

   Fogo de Chao - National HarborResponded 1 day ago

   We're sorry we missed the mark for you. It's important to us that our guests experience attentive service and perfectly cooked cuts. Your feedback is valuable, and we would like to address your concerns. Please reach out through our website contact form so we can work toward a better experience. Thank you.
   

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7. G

   Gaston

   VIP

   Washington DC

   1 review

   4.0

   1 review

   Dined on December 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   Food was great, service was not too good. Had an annoying and immature waiter. And we had to wait 45 minutes to be seated even though we had a reservation. What is even the point of having one if we have to wait so long to be seated?
   

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8. E

   Erika

   Washington DC

   3 reviews

   1.0

   3 reviews

   Dined on December 7, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 2

   We often go to Fogo de Chao, but this is our second time at this location. Last year, the fire alarm went off for 45 minutes. We kept asking if everything was OK and we were told it had malfunctioned. This year we arrived 15 mins early for our reservation and saw there were several open tables near the windows. We explained we were celebrating a birthday and in our reservations that we made in September requeated to sit there. We were given a token and told it would vibrate when our table was ready. After about 15 minutes of watching other parties get seated we inquired how much longer our wait would be. At this point it was noticeable that all the previously empty tables had been filled. When I tried to inquire as to why people who came after us were seated in the area we requested, the hostess became exceptionally rude and unprofessional DEMANDING I identify who came in after us. She further explained that reservations are not honored because they dont know how long people will stay at their tables, nor are special seating requests. We were then offered a different table in the main dining room but we were told we would have to be done by 5 because another reservation was coming. Which was a complete contradiction to the "no request reservation policy". At the risk of causing a scene, I walked away. Unfortunately the slim chance of finding a place to eat on a Saturday night forced us to stay. Our waiter took half the tables drink order and then walked away. Thankfully, a very nice manager came to our table and truly did everything he could to make our experience better but sadly his co workers continued to drop the ball- dirty plates never cleared, sides never brought, additional drinks never brought. We love Fogo but we will certainly not be back to this location. We will stick with the DC and Baltimore location where we have never been disappointed.
   

   Fogo de Chao - National HarborResponded on December 9, 2024

   It's concerning to hear about your experience during your recent visit, Erika. We aim to provide exceptional service and seamless guest experiences, and it's disappointing to know we missed the mark. Our team is eager to address your concerns and would appreciate the opportunity to discuss this further. Please reach out via the contact form on our website. Thank you.
   

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9. W

   Walter

   Washington DC

   1 review

   5.0

   1 review

   Dined on December 2, 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   I recently had the pleasure of dining at Fogo de Chão Brazilian Steakhouse at National Harbor, and I must say, it was a uniquely exceptional experience. I went with my date and her sister, and it was especially significant because it was my date’s first time there. Creating a memorable first impression is crucial, and this restaurant exceeded our expectations. From the moment we arrived, we were warmly welcomed by Phumza Dyanti, whose customer service skills are truly commendable. She treated us like VIPs, ensuring that every aspect of our meal was perfect. Phumza’s attentiveness made the atmosphere feel even more inviting, especially for my date, who was experiencing the restaurant for the first time. It was clear that she genuinely cared about our experience, and her efforts did not go unnoticed. Our waiter, Izzy, was equally impressive. He was swift, attentive, and took care of our every need with a friendly demeanor. It’s always a pleasure to have a waiter who is both knowledgeable about the menu and proactive in ensuring that the guests are satisfied. Now, let’s get to the food. As someone who hails from Texas and has high standards when it comes to steak, I can confidently say that the cuisine at Fogo de Chão was delightful. While we did experience a slight delay in getting our meat preferences sorted out, once we did, the meat was incredibly flavorful and expertly cooked. The variety of skewered meats offered, paired with the fresh sides and salads, created a well-rounded dining experience. Overall, I left Fogo de Chão with a full belly and a happy heart. It’s a place that I would highly recommend, especially for anyone looking to enjoy a unique dining experience. We’ll definitely be visiting again, and I want to extend my heartfelt thanks to Phumza Dyanti for making our visit so memorable. If you’re looking for a restaurant that combines amazing food with exceptional service, look no further than Fogo de Chão at National Harbor!
   

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10. T

    Trung

    Washington DC

    13 reviews

    5.0

    13 reviews

    Dined on December 1, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Wow…this was the most amazing culinary experience I’ve had in a long time! And boy were we satisfied! Every single thing from the sirloin, bacon wrapped filet, crusted pork, and the unlimited salad bar, was so fresh and hot and cooked to the perfection. And you can request rare pieces as well. And the happy hour is ALL DAY! The gold rush was so smooth and delicious and paired well with everything. And don’t underestimate the cheesy bread puffs, either. They were so warm and crispy on the outside, warm and gooey on the inside. I wish I had room to eat more! Highly recommended!
    

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