Fogo de Chao - National Harbor

Review summary

1. J

   Joshua

   Richmond

   6 reviews

   2.0

   6 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Slow to bring meat. Brought out a lot of cheap cuts and never saw the nicer cuts of meat. The wait staff didn’t really pay attention and we were sat out in an area where we didn’t see much action. Seemed like by the time the wait staff came to us they ran out of the meat. The lady in charge really wanted to push us to the all you can eat bar before giving us any steak… the steak wasn’t very well seasoned either. I don’t think it’s worth the money.
   

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2. J

   Jeffrey

   Washington DC

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 1

   My party of 8 was shoved between the bar and other tables. No one brought around filet until the end and we had to ask twice for it. Do not go here if you have a vegetarian in your party. His entree didn't come until we were all done . He barely touched it saying it did not taste good and left his $40 entree on table when we left. This was for a holiday dinner. We asked for the window and I was embarrassed. We could barely get out of our seats on both sides to get to the buffet as we were squeezed in there where I could not even pull out my chair.
   

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3. M

   Martha

   Charlotte

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 4

   we had eaten a many Fogo de Chao’s - yesterday we went to celebrate Husband’s birthday but the quality of the meats and slow service was something we were very disappointed by
   

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4. P

   Portia

   Washington DC

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   This was our company holiday dinner and we drove over an hour and half for this. Unfortunately, my experience was horrible 😞 from start to finish. We were ignored the entire time even by the General Manager, Kelvin Patricio De La Cruz Mota. We had asked multiple times for water refills, meat service (horrible experience with getting the proper cooking temperature on any requested meats), skipped over multiple times and we had flagged down the manager to get our bill. I will never dine at this location again nor will I recommend it to anyone else.
   

   Fogo de Chao - National HarborResponded 2 days ago

   It seems that your experience did not meet the high standards we strive for during your company holiday dinner. We're truly sorry to hear about the service gaps you encountered, including challenges with our team. Our team is eager to learn more and work toward making amends. Please contact us through our website so we can address your concerns. Thank you.
   

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5. D

   Deanna

   Washington DC

   13 reviews

   2.0

   13 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 1

   The last time we went, they had scheduling issues. We waiting 45 min to be sat for our reservation. The service once sat was attentive, though confused. Clear drinks being filled with water, multiple waiters coming with the same questions, a final check with nothing on it. All remedied quickly but they were obviously scrambling.
   

   Fogo de Chao - National HarborResponded 4 days ago

   We appreciate your feedback and apologize for the wait and confusion during your last visit. It's good to know our team was attentive despite the initial challenges. We'd like to work toward a smoother experience in the future. Please reach out via the contact form on our website so we can address your concerns. Thank you.
   

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6. A

   Alyssa

   San Francisco

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   This location is smaller than many others I’ve been too. Everything was subpar, if you eat a lot of meat it is worth the money but the cold side bar was lacking quality. Had a reservation, but didn’t seem to matter we waited an hour after our reservation time to be sat.
   

   Fogo de Chao - National HarborResponded 5 days ago

   We appreciate your feedback and apologize that your visit didn't meet expectations. It's concerning to hear about the wait time, and we're committed to ensuring our guests enjoy a seamless experience. Please reach out through our website's contact form so we can address your concerns and discuss improvements. Thank you.
   

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7. B

   Blanca

   Washington DC

   5 reviews

   5.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Had a really nice time a lot to chose from the food bar drinks were good the meat was also good.
   

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8. Y

   Yvette

   VIP

   Washington DC

   28 reviews

   5.0

   28 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I’ve dined here a few times for dinner but this was my first time experiencing brunch. As always, the food was delicious and the service was awesome. I’d suggest smaller frying pans for the omelettes and more burners & cooks so the wait time isn’t so long for food that really makes it brunch. Since everything else that is served, food wise, is from the regular menu; it would great to cut down on wait times for the breakfast items. Other than that, everything was amazing per usual. Lastly, the passion fruit mimosa….. refreshing, perfectly blended and delicious!!!
   

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9. N

   Nicole

   Washington DC

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   Terrible slow unresponsive service and the food came out slowly and was not hot, and all the meats were either too rare or two done very disappointed, compared to other locations
   

   Fogo de Chao - National HarborResponded 2 days ago

   We're sorry we missed the mark for you. It's important to us that our guests experience attentive service and perfectly cooked cuts. Your feedback is valuable, and we would like to address your concerns. Please reach out through our website contact form so we can work toward a better experience. Thank you.
   

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10. G

    Gaston

    VIP

    Washington DC

    1 review

    4.0

    1 review

    Dined on December 8, 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 4

    Food was great, service was not too good. Had an annoying and immature waiter. And we had to wait 45 minutes to be seated even though we had a reservation. What is even the point of having one if we have to wait so long to be seated?
    

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