Fogo de Chão - Huntington Station

Review summary

1. S

   Steve

   New York City

   2 reviews

   2.0

   2 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 2

   Food was amazing but the service and the restaurant it’s self was horrible. Table near us was set with chunks of food on the floor. Drinks took about 15 minutes to come to the table. Salad bar had old meat on it. Etc.
   

   Fogo de Chão - Huntington StationResponded today

   We're grateful you enjoyed the food, Steve, but sorry to hear about your service and restaurant ambiance concerns. Our team is committed to addressing these and providing a better experience in the future. Please contact us via our website's contact form to discuss further. Thank you.
   

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2. G

   Girlie

   New York City

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and the staff in fogo de Chao in Walt Whitman branch is superb. We highly recommend it.
   

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3. C

   CYNTHIA

   New York City

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   I don’t mind paying for a good meal, but this was horrible . I know it’s a holiday and I’ve been in the industry myself. The cocktails were terrible and they’re charging me full price. Like I said, I don’t mind paying for good quality. I didn’t see one manager on the floor, directing anything. If you can’t properly staff, then don’t open. This is a chain so then just keep a few of the restaurants open so they can run properly. Very very disappointing. I’m sure the people that were working. We’re doing their best to handle it all.
   

   Fogo de Chão - Huntington StationResponded 3 days ago

   We regret that your holiday visit didn't align with your expectations. We value your insights about our service and staffing, and we're sorry for any disappointment. We'd love to address your experience further and discuss how we might improve. Please use our website contact form to share more details. Thank you.
   

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4. J

   Juliana

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   We had high hopes for our Christmas Eve dinner at Fogo De Chão in Huntington, especially after making an 8:30 PM reservation. Unfortunately, the experience was far from what we expected. The main issue was the lack of meats coming around. For a restaurant known for its continuous service of freshly grilled cuts, it was incredibly disappointing to have such long waits between servings. When the meats did come around, they were consistently overcooked, which further dampened the experience. The service was equally subpar. It felt as though the staff was either overwhelmed or uninterested. Our table was frequently ignored, and we had to repeatedly ask for items that should have been proactively offered. For the premium price and the special occasion, this experience fell far below expectations. We were really looking forward to a memorable evening, but sadly, this wasn’t it.
   

   Fogo de Chão - Huntington StationResponded 4 days ago

   We're sorry to hear that your Christmas Eve dinner with us did not meet your expectations, Juliana. The experience you described with the cuts and service is concerning. Our team would like to address your concerns further. Please reach out through the contact form on our website. Thank you.
   

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5. O

   Omar

   New York City

   1 review

   3.0

   1 review

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   Went for a Christmas dinner this week and reserved a table for 8. We were greeted and seated right away, that’s where the service ended. Waitress was terrible, she didn’t explain the menu well, she seemed sleepy and tired, had to keep asking where our drinks were, the appetizer came before our drinks. She ended up disappearing and we found another waitress to help us get the check at the end of the night. For a place this expensive they need to train their wait staff better and not hire kids that don’t want to be there.
   

   Fogo de Chão - Huntington StationResponded 3 days ago

   Thank you for sharing your thoughts with us. We apologize for the service issues you encountered during your Christmas dinner. Our goal is to provide attentive and efficient service, and it's concerning to hear this wasn't achieved. Please reach out via our website contact form, so we can address your concerns and work toward a better experience. Thank you.
   

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6. L

   Lenny

   VIP

   New York City

   1 review

   2.0

   1 review

   Dined on December 19, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   Poor service, if you are not sitting by where the meats come out you don't get many choices. Saw many different meats that other tables were served but the server either never came to my table or was out of the meat by the time he got near us.
   

   Fogo de Chão - Huntington StationResponded on December 20, 2024

   We apologize that your visit didn't meet our typical service standards. It's important to us that all guests have access to a wide range of cuts, and we're concerned to hear about your experience. Please reach out through our website contact form so we can address your concerns further. Thank you.
   

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7. J

   John

   VIP

   New York City

   189 reviews

   3.0

   189 reviews

   Dined on December 15, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I am a huge fan of FOGO. Last night, it was off. Way less meat selections in the EXPERIENCE, young waiter who was clueless telling us they don't serve unsweetened iced tea. Continually being interrupted by servers asking if everything is OK or what dishes they could clear away, over the top. No signature cheese bread was put on table and sides were brought out too early and got cold. Staff continued to seem out of sync asking the same questions, like they werent working together. All staff are kind and pleasant, just a mediocre night.
   

   Fogo de Chão - Huntington StationResponded on December 17, 2024

   We appreciate your continued support and are sorry to hear that your recent experience with us wasn't up to standard. It's concerning to learn about the multiple challenges you faced. Please contact us through our website contact form, as we'd like to address your concerns and work toward the exceptional experience you deserve. Thank you.
   

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8. S

   Suzanne

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on December 13, 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   I ordered the experience which is the all you can eat service. I wanted to try everything but with a concentration on the lamb chops, however we saw the lamb chops when we were being seated, but never after being seated. I repeatedly asked the wait staff for 30 minutes continuously after waiting without asking for 45 minutes, and they kept telling me they will be out in 5 minutes. Finally I asked for a manager, and they was brought out with 5 minutes. By the time they were brought out everyone in my party was already done eating and places cleared. For an expensive restaurant that is not acceptable. Very dissatisfied
   

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9. V

   Virginia

   New York City

   72 reviews

   5.0

   72 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very attentive service. Great churasco experience at a reasonable price.
   

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10. J

    Jackie

    VIP

    New York City

    7 reviews

    1.0

    7 reviews

    Dined on December 9, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 3

    Update I haven’t received a response from management and I did what they requested by submitting the form. Terrible way to address this by ignoring my concerns and experience at such a high end establishment. My son chose to go here for his 17th birthday dinner family. There were 8 of us. 7 adults 1 child. 6 ordered the full experience, 1 child and 1 Brazilian. We didn’t know they made a mistake and put down everyone for Brazilian. We realized no one was offered the higher end cuts and asked. For a restaurant of this caliber that was a very disappointing mistake. Then we were charged for 6 full when we addressed it with the server. 2 of us didn’t want it at the point they realized the mistake. In any case we should have been given the lower experience or comped. By the time it was realized it wasn’t enjoyed as much as it would have been had they been offered at first. We have eaten there a few times and this time failed our expectations. I have sent further details through your restaurant website form. I also need to note we never got one drink that my sister in law ordered even after she asked if they had it- unsweetened ice tea. It wasn’t on bill. Not once did a manager once over after we alerted the server to our concerns and we had so many different servers it was difficult to know who was in charge of our table.
    

    Fogo de Chão - Huntington StationResponded on December 11, 2024

    Thank you for sharing your experience with us. It's concerning to hear about the oversight during your son's birthday dinner, and we apologize for not meeting your expectations this time. Our goal is to offer every guest a seamless experience, and we value your feedback to help us improve. We'd like to address this further. Please contact us through our website's contact form so we can work toward a solution. Thank you.
    

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