Fogo de Chao - Cypress

Review summary

1. OT

   OpenTable Diner

   Houston1 review

   5.0

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very friendly staff explained the process to us. Very nice salad bar (market table). Good meat. Really enjoyed the Brazilian Lemonado. Customer service reps were wonderful, especially Lali!
   

   Is this helpful?

2. AG

   AlejandroG

   Houston2 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Deben tener más cuidado cuando cortan las carne en la mesa, ya que pueden salpicar a los clientes con grasa. Por lo demás muy bien .
   

   Is this helpful?

3. C

   Chad VIP

   Houston2 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   New waitress and salad bar was not good. Expected much better.
   

   Fogo de Chao - CypressResponded 4 days ago

   We apologize that your experience did not meet our standards. We aim for high-quality service and offerings, and it's concerning to hear this feedback. Please visit our website and use the contact form so we can address your concerns and improve future visits. Thank you.
   

   Is this helpful?

4. J

   Jean

   San Francisco2 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food was amazing, the service not so much. We had to ask for drink refills several times, but in fairness, the place just opened, and everyone is new. A big improvement over the Johnny Carino's that used to be in this location.
   

   Is this helpful?

5. OT

   OpenTable Diner

   New Orleans3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed my experience! I loved all the meats and cold bar offerings. The grilled cheese with honey was delicious as well!
   

   Is this helpful?

6. OT

   OpenTable Diner

   Orlando1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Gabriella was our server and incredible! She made our experience for my mother in laws birthday so special!!
   

   Is this helpful?

7. M

   Michelle

   Houston2 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was wonderful and the staff was awesome ....the Manager Ahmed
   

   Is this helpful?

8. H

   Heidi

   Central Coast12 reviews

   3.0

   Dined on February 26, 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   I was very disappointed in this new location in Cypress. Waitstaff was personable and tried to be accommodating. Unfortunately, since we were not sitting in the main dining area, the meat hardly ever came to our table, we were seated on the side. We had empty plates most of the time and had to keep asking our server to send over some meat. When it finally came, it was "chicken". Really? for the money, it just wasn't worth it! I'll be eating at the Westheimer location or Gauchos do Sol, where the meat actually makes it to my table without asking!
   

   Fogo de Chao - CypressResponded on February 27, 2025

   We regret to hear about your experience at the Cypress location, Heidi. We aim to provide exceptional service and understand your concerns about the seating and timely arrival of our cuts. Please contact us through our website's contact form so we can address this matter further. Thank you.
   

   Is this helpful?

9. OT

   OpenTable Diner

   South Dakota3 reviews

   1.0

   Dined on February 24, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Table was pretty much being ignore. Only carvers came over were ones having the last piece to finish there stick. Waiter didnt bother to come check on table. Had to sit awkwardly until fed up and call for the manager then left. Service is absolutely horrendous.
   

   Fogo de Chao - CypressResponded on February 25, 2025

   We're sorry to hear about your experience. It's important to us that every guest feels attended to and valued, and we regret that this was not the case for you. Please reach out via our website contact form so we can address your concerns and work toward a five-star experience. Thank you.
   

   Is this helpful?

10. C

    Candis

    Charleston15 reviews

    1.0

    Dined on February 23, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    First off, we were sat at the table and waited 15 minutes before I asked if we had a server. Then he finally came over and spoke so quietly we could hear him. Then it took forever to receive our drinks. The “meat carvers” continuously passed our table up even with the “green” yes please showing. I had to go to the bar to get another drink and water. Then had to wait forever to get our check at the end. The food was so bland that I had to salt everything. It was just horrible from the beginning. Never going back to that one in cypress
    

    Fogo de Chao - CypressResponded on February 25, 2025

    We’re sorry to hear about your recent experience with us. We aim to provide attentive service and flavorful dishes, so it’s concerning to learn about your visit. Please reach out via our website contact form so we can address your concerns and work toward a better experience in the future. Thank you.
    

    Is this helpful?