Fogo de Chao - Bridgewater

Review summary

1. R

   Richard C .

   New York City

   16 reviews

   3.0

   16 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   For a first time visit, it was a good experience. I’ll certainly be back.
   

   Fogo de Chao - BridgewaterResponded 1 day ago

   We're glad to hear that your first visit was a good experience. We look forward to welcoming you back again. If you have any suggestions or need assistance, please let us know through our website contact form. Thank you!
   

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2. M

   MaryElizabeth

   New Jersey

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Service was terrible and the food was sub-par. Not worth the price. Disappointing.
   

   Fogo de Chao - BridgewaterResponded 1 day ago

   We regret that your experience didn't meet your expectations during your visit, Mary. Please reach out to us through the contact form on our website so we can address your concerns and work toward providing you with the experience you deserve. Thank you.
   

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3. A

   Amanda

   New York City

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food and great service for Christmas luncheon with friends.
   

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4. OT

   OpenTable Diner

   New York City

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Drinks ordered never came until our dinner is almost over
   

   Fogo de Chao - BridgewaterResponded 1 day ago

   We are sorry to hear about the delay in receiving your drinks. Timely service is important to us, and we strive to offer the best experience for our guests. Our team would like to address your concerns further. Please reach out to us through the contact form on our website to help us work toward a better experience for you. Thank you.
   

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5. S

   Shahzad

   New York City

   1 review

   3.0

   1 review

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Felt like the service and the food is based on the name/reputation. It was nothing special, good food, but not worth the hype. Service was also lazy. For a 630 reservation, we were not seated until 648! So much for making a reservation!
   

   Fogo de Chao - BridgewaterResponded 1 day ago

   We appreciate your feedback about your recent visit. We aim for exceptional dining experiences, and it's concerning to hear that neither service nor food met your expectations. Our team would like to understand more and work toward providing the level of experience you deserve. Please reach out to us through our website contact form so we can address your concerns. Thank you.
   

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6. L

   Lisa

   VIP

   New York City

   53 reviews

   3.0

   53 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 2

   Started off bad when they made us wait 1/2 hour after our reservation to seat us. Then 5 adults got crammed into a 4 person table that was half of a booth and expected 3 adults to sit in the booth side that barely fit 2 comfortably. They told us more waiting if we wanted a 5 person table which is what I reserved! Then we saw our waitress once. That's it. To get the food to come to our table we had to wave them over or they would just skip us. The table next to us were telling us they were annoyed also for same reason. They only offered 2 meats until we paid the bill then asked if we wanted filet, ribs and something else. Why not offer that while we were eating! First time there is definitely the last. We almost left to eat at Cheesecake Factory because we waited so long to get seated then were basically ignored! With others also complaining not a great look
   

   Fogo de Chao - BridgewaterResponded 1 day ago

   We regret to hear about the experience you described during your visit. We aim to provide exceptional service and it's concerning to hear we did not meet that expectation. Our team would appreciate the opportunity to address these concerns further. Please reach out through the contact form on our website. Thank you.
   

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7. F

   Foodlover

   New York City

   64 reviews

   2.0

   64 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Waiter could come around more often; we weren’t asked if we wanted more drinks/water. I ordered the lamb and twice the beef came to two other people I was with, and I had to ask for the lamb to be brought to the table. Large groups all around due to the holiday so noise level was extremely high. Salad bar was fabulous.
   

   Fogo de Chao - BridgewaterResponded 4 days ago

   We regret that we didn't meet your expectations during your visit. The noise and service were not up to our usual standards, and we apologize for that. We're happy to hear you enjoyed the Market Table, though. Please reach out through our website contact form to discuss your concerns further. Thank you.
   

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8. J

   Jay

   New York City

   16 reviews

   5.0

   16 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience as usual at Fogo. Never seems to disappoint.
   

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9. S

   Stefan

   New York City

   2 reviews

   1.0

   2 reviews

   Dined on December 15, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   The food was mediocre and the service was terrible. Our server only brought us 3 tongs for 6 guests, did not bring any of the sides or sauces until requested and never checked up on the table until the buss crew cleared the tables. This was truly a dismal service especially since I was celebrating my birthday with my family.
   

   Fogo de Chao - BridgewaterResponded 7 days ago

   We sincerely apologize for the challenges you faced during your special celebration. It's vital for us to offer excellent service, and we regret falling short. Please contact us through our website to discuss your concerns further and explore how we can improve your experience. Thank you.
   

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10. A

    Anna

    VIP

    Naples

    2 reviews

    2.0

    2 reviews

    Dined on December 14, 2024

    1. Overall 2
    2. Food 4
    3. Service 1
    4. Ambience 3

    Too many people for the space not enough servers they ignore us almost the all night the meats that they serve we only got half the choices never came back to see if we wanted more to drink and never received the drink we ordered and we had to flag her down so we could pay and leave!!!!!!
    

    Fogo de Chao - BridgewaterResponded on December 16, 2024

    Our goal is always to provide attentive service in a comfortable setting, and we apologize for the experience you described. Your feedback is vital, and we want to make things right. Please reach out through our website's contact form to address your concerns and improve future visits. Thank you.
    

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