Fogo de Chao - Rosemont

Review summary

1. C

   Cristobal

   Chicago

   7 reviews

   5.0

   7 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Toda la experiencia y atención muy buena a pesar de que estaba muy lleno.
   

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2. M

   Michael

   Chicago

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 2

   Overall the experience today was not like it has been in the past. I understand that it is Thanksgiving but it seemed that the staff was not prepared for how busy it was. Drinks took over 25 minutes to come to the table. 2 of which we had to send back as they did not taste good. Opted for the experience as that is what we are familiar with. For some reason today it seemed that only 2 or 3 options of meat were being rotated New York Strip and pork sausage. It was only when we payed that more options of meat were being brought out. The meat was also taking a while to reach our table and when it did they often had one piece left. Servers were constantly dropping off mashed potatoes and bread which we didn’t want more of. Manager only came over to speak to us after we asked for new drinks. At the price point of the experience I was expecting more options. We spent close to 2 hours there and spent a majority of the time waiting for food or drinks.
   

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3. N

   Nancy

   Milwaukee

   29 reviews

   vip
   3.0

   29 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 5
   3. Service 3
   4. Ambience 5

   Asked for a quiet area. We were seated by the server station where we were able to listen to conversations we didn’t need to hear. Our server was on her Apple watch constantly. We felt very rushed. Not all the meats came around - sausage and pork never made it to us and seconds on some items didn’t either. We enjoyed it but to be rushed and also to miss out on selections, it was not right.
   

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4. J

   Jirar

   Indiana

   9 reviews

   5.0

   9 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was amazing as always but what really stood out was our server, Andrew provided such great customer service! Always checking in and with a smile! Made the whole experience wonderful!
   

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5. d

   daniela

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   We are frequent costumers and today for our surprise the meat service was not at its best. Yes I do recommend to go there but get your self familiar with the meat cuts and ask for your choices since often is only chicken and pork available. Once requested I had the chance to enjoy beef cuts.
   

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6. R

   Ron

   Chicago

   39 reviews

   vip
   4.0

   39 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Service was beyond fantastic. Love the salad bar. Made a reservation, arrived a little early and was seated a few minutes before actual reservation time.
   

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7. G

   Ginger

   Chicago

   2 reviews

   vip
   1.0

   2 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Our actual waiter never came to the table until we order after dinner drinks to verify the cocktail. Instead, a multitude of different waitstaff had to be flagged down for any type of service (water, drinks, PLATES, the check - which we asked for 3x and no one could bring it). We should have been tipped for enduring the lack of service. Truly awful.
   

   Fogo de Chao - RosemontResponded 4 days ago

   We're sorry we missed the mark for you, Ginger. It’s important that our guests receive attentive service, and it's concerning this was not your experience. Our team would like to address your concerns and work toward a better visit. Please reach out through our website contact form. Thank you.
   

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8. L

   Lisette

   Chicago

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   I pointed out that I was celebrating two birthdays and had ordered a cheesecake, with the expectation that it would include a candle, a tradition that had been observed in previous years. Regrettably, this did not occur, and the overall experience was uncharacteristically uninspiring. It's worth noting that the Downtown Location has consistently handled such situations effectively. This year's experience was a departure from the norm. Additionally, I requested a table near the restroom Im expecting, no special arrangements made.
   

   Fogo de Chao - RosemontResponded 4 days ago

   We apologize that your recent visit didn't meet your expectations, Lisette. We understand your disappointment regarding the missed birthday candle and table arrangement, which are important details for special celebrations. Please reach out to us through our website contact form so we can address your concerns and work toward a more memorable experience. Thank you.
   

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9. S

   Sheena

   Chicago

   1 review

   5.0

   1 review

   Dined on November 21, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great experience. We didn’t feel rushed even though we came in about 915. We had plenty of time to eat, and enjoy.
   

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10. N

    Nicolas

    Miami

    10 reviews

    vip
    1.0

    10 reviews

    Dined on November 21, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 3

    I always go to Fogo Di Chao in Chicago, first time to the Rosemont location. So disappointed. Service was bad, servers rude, late, took more than 10 mins to bring water, when the meat started to come, they were rushing us at the point that they spills meat juices on 3 of us, in our pants and in the table cloth as well. Mashed potatoes were cold to be eaten and besides all of that, the meat you could tell if was not fresh from the grill, it was all reheated, flavor was bad in some cuts. A bad experience, I would never come back to Fogo di chao Rosemont. Ever.
    

    Fogo de Chao - RosemontResponded 4 days ago

    Nicolas, we're sorry to hear your visit to our Rosemont location was disappointing. Our goal is to provide attentive service and high-quality cuts, and it's concerning to learn this was not your experience. Please reach out through our website contact form so we can address your concerns further and work toward providing you with a better experience. Thank you.
    

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