Fogo de Chao - Philadelphia

Review summary

1. R

   Reinaldo

   VIP

   Philadelphia

   21 reviews

   1.0

   21 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   The worse fogo the chao in the country Awful service, the selection on the Buffett is poor and no in part with other Fogo restaurants, the meat selection take a long time to come by and when they do it’s all at the same time and then you are left with a pile of cold cuts on your plate, temperature on the meat it’s off either rare or well done avoid unless you want to ruin your experience there are better choices in the city, try Brazas, or Rodizzio It used to be good 5 or 7 years ago but it’s just run down and poor management, not the same as what you would expect of the chain.
   

   Fogo de Chao - PhiladelphiaResponded 4 days ago

   We're sorry to hear about your disappointing visit. Our goal is to offer a memorable dining experience for every guest, and it's concerning to hear that we fell short. We hope you’ll allow us to address these concerns by reaching out through the contact form on our website. Thank you.
   

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2. S

   Steven

   Philadelphia

   1 review

   2.0

   1 review

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   Went there for the first time in years The salad bar was great but honestly the meat was not as good as I remember....and we had to repeatedly ask for more even with our cards showing "yes".
   

   Fogo de Chao - PhiladelphiaResponded 4 days ago

   We're sorry to hear that your experience didn't meet your expectations. Our team is committed to providing flavorful cuts and attentive service, and it's concerning to hear this wasn't the case during your visit. We invite you to reach out to us through our website contact form so we can address your concerns further. Thank you.
   

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3. P

   Patrice

   VIP

   Washington DC

   3 reviews

   2.0

   3 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   When it’s a Saturday and the place is really crowded, you’ll feel like the servers don’t make it around to everyone like expected. We only got one round of the meat available for selection because of how crowded it was.
   

   Fogo de Chao - PhiladelphiaResponded 5 days ago

   We aim to provide attentive service for all our guests, even on busy days. We're sorry to hear your experience was less than expected. Our team would like the opportunity to address your concerns, so please reach out through the contact form on our website. Thank you.
   

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4. m

   martin

   New York City

   10 reviews

   5.0

   10 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   As always, meat was fresh and perfectly cooked. The servers were attentive, timely, and very polite and gracious. The "salad" bar was clean, fresh, and with a lot of variety. The only negative was that the tables were very close together. It looked like there was enough room to spread out the tables a bit being that it was lunchtime. I understand that they want to maximize the number of diners at dinner, but lunch is less crowded.
   

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5. T

   Timothy

   VIP

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took family for a 25 th bday. 14 people (kids are free) amazing food and service. Weren't rushed. Good holiday deal on gift cards .
   

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6. N

   Nyla

   Washington DC

   4 reviews

   3.0

   4 reviews

   Dined on December 13, 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 2

   This location was different than others I've visited. The lights were very bright though it was the evening. We were the last seated on our side of the restaurant and it seems like they put us on the "meat" schedule of everyone else, because only 45 mins after being seated and despite our circles being green, servers stopped coming over. No one ever offered to get us drinks or dessert, we had to request drinks 30 mins in. The food was probably the best part, but the service and ambiance was really lacking.
   

   Fogo de Chao - PhiladelphiaResponded 5 days ago

   We appreciate your visit and feedback about your recent experience. It's concerning to hear about the service and ambiance during your evening, and we apologize for any inconvenience this may have caused. Our team would like to discuss how we might better serve you, so please reach out via the contact form on our website to share more details. Thank you.
   

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7. N

   Nayara

   Philadelphia

   1 review

   1.0

   1 review

   Dined on December 8, 2024

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   Even having booked before we waited for almost an hour!
   

   Fogo de Chao - PhiladelphiaResponded on December 10, 2024

   We're sorry to hear about your wait, Nayara. Our goal is to provide a seamless experience, and we regret that this was not reflected during your visit. Our team is committed to addressing such concerns. Please reach out through our website contact form, so we can work toward providing you with the five-star experience you deserve. Thank you.
   

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8. R

   Richard

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorite in the chain, with KC being a close 2nd.
   

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9. M

   May

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on November 30, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was great and delicious. However the seating arrangements seem a bit crowded and it seemed somewhat loud w everyone trying to talk over each other
   

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10. S

    Susan

    Charleston

    1 review

    3.0

    1 review

    Dined on November 30, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 4

    This is my third time eating here. The first 2 times were amazing. This time around didn’t live up to the first 2. Perhaps it was just too busy. But we didn’t receive the wonderful service as we normally expect. A little disappointed
    

    Fogo de Chao - PhiladelphiaResponded on December 2, 2024

    We're sorry to hear your recent visit didn't match your previous experiences, Susan. We aim to offer exceptional service consistently and would like to understand more. Please contact us through the form on our website so we can discuss your feedback further. Thank you.
    

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