Fogo de Chao - New Orleans

Review summary

1. H

   Helana

   New Orleans

   1 review

   4.0

   1 review

   Dined today

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was delicious and well worth the trip, but our server thought she was funny when I went to pay the bill and she came back and told me my card was declined when it wasn’t. It was not funny at all.
   

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2. A

   Anna

   New Orleans

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   This place is so inconsistent. I’ve had great experiences over the years but tonight was a total fail. The market table seemed a little sparse compared to other nights and the meats brought to our table were the same five things over and over again. We asked for several other items that were being served but they never made it to our table. We were there for 90 minutes and our waters were never refilled, we weren’t asked if we wanted anything else to drink, we weren’t offered sauces, and there was no salt or pepper on our table. We were 6 and were missing silverware from the place settings. We ended up sharing forks. We weren’t offered fresh plates at any point and had to stack our own plates to get them out of the way. The sides brought to our table were all cold, even the usually delicious cheese bread. For six people we received only six pieces and they were ice cold. We received four total pieces of plantains, and four slender sticks of yucca fries - all cold and unappetizing. Even the mashed potatoes were cold and flavorless like they forgot to add something important. The corn dish which is normally delicious, was intolerably hot. Seems someone used the violently hot peppers instead of the normally used mild ones. Overall a disappointing disaster from a place that was excellent in the past.
   

   Fogo de Chao - New OrleansResponded 1 day ago

   Thank you for sharing your detailed feedback with us. We're sorry that your recent experience didn't meet the high standards you've come to expect. Our team is eager to address your concerns about the Market Table, the variety of cuts, and the service you received. Please reach out to us via our website contact form so we can work toward providing a better experience in the future. Thank you.
   

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3. L

   LaQueishia

   Chicago

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best cheesecake I’ve ever had in my life. The food was phenomenal but typical at every fogo de chao. The winner for my birthday dinner was the caramel brûlée cheesecake. I have had it in Chicago before but never had it with the crispy and buttery outer layer I am not sure why it was sooo good But I would do anything to get the recipe or take a whole one back home with me. Sooo yummy not too sweet, more creamy and buttery. I will be dreaming about this one when I return to Chicago
   

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4. W

   William

   New Orleans

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Trash. Please go somewhere else. The other locations are way better
   

   Fogo de Chao - New OrleansResponded 4 days ago

   We regret to hear about your disappointment with your visit, William. Our aim is to provide memorable dining experiences, and it's concerning that we fell short. We would like to hear more about your visit and address your concerns. Please reach out to us through the contact form on our website. Thank you.
   

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5. D

   Djuana

   VIP

   New Orleans

   113 reviews

   5.0

   113 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Tast Brazilian meats and sides in a modern setting. Go for the salad bar and all-day happy hour!
   

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6. N

   Nasrollah

   New Orleans

   3 reviews

   1.0

   3 reviews

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   So slow service and cold food and I came home and be sick after the food 😒😒
   

   Fogo de Chao - New OrleansResponded 4 days ago

   We regret to learn about your recent dining experience with us. We strive to deliver timely service and warm dishes, and it's concerning this was not the case. Please reach out through the contact form on our website so we can address your concerns and work toward providing you the outstanding experience you deserve. Thank you.
   

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7. H

   Halie

   New Orleans

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   All of the staff was so attentive. We were celebrating my sister’s birthday, and had a blast. Special shoutout to Sabian and Julie!
   

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8. P

   Paul

   Las Vegas

   2 reviews

   2.0

   2 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   Meat was low value cuts. Service was slow and the young lady serving us was nice but very inexperienced. Sides were good but you don't go to a Brazilian steakhouse for the potatoes. We tried to end the meal with a good dessert to make up for the disappointing meat but it took 30 minutes to get the dessert. Crème Brûlée cheesecake was good though.
   

   Fogo de Chao - New OrleansResponded 5 days ago

   We're sorry to hear that your experience didn't align with our high standards. We aim for efficient service and quality cuts, so it's concerning to hear this wasn't your experience. Our team would like to discuss how we might better serve you. Please reach out through the contact form on our website to address your concerns. Thank you.
   

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9. CS

   CherylS

   New Orleans

   4 reviews

   5.0

   4 reviews

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always enjoyed the food and service. Never disappoints
   

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10. J

    Jason

    Surrey

    1 review

    2.0

    1 review

    Dined on December 3, 2024

    1. Overall 2
    2. Food 3
    3. Service 2
    4. Ambience 2

    Overpriced average food with a concept that only favours massive meat eaters. Tofu was bland and the accompaniment was inedible. Sirloin was over salted. Salad bar somewhat redeemed the experience. Prices very expensive ($16 for a glass of average sauvignon blanc). Generally very underwhelming and not what you’d expect connected to a JW Marriott.
    

    Fogo de Chao - New OrleansResponded on December 4, 2024

    We're sorry to hear about your underwhelming experience with us. Our aim is to offer a diverse and flavorful dining experience, and it seems we fell short during your visit. We would like the opportunity to address your concerns. Please reach out via our website contact form, so we can better understand how to improve. Thank you.
    

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