Fogo de Chao - Naperville

Review summary

1. K

   Kim

   VIP

   Chicago

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Experience with Very Friendly and Excellent Service from entire staff . Great Food and Immense Variety. Not your ordinary restaurant as way above for our party besides the Big pluses of Gluten and Nut free ! Brazilian Wine At Half off also a big plus and was very good as well.
   

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2. B

   Barbara

   Chicago

   28 reviews

   5.0

   28 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonderful food and service. Always a pleasure to go just for lunch or dinner or a special event.
   

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3. C

   Curt

   VIP

   Chicago

   8 reviews

   4.0

   8 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Dinner was very nice. Desert took forever to get. Certain meats took a long time to get.
   

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4. M

   Marcela

   Chicago

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere, quality of food is excellent, great service from the waitress, is expensive but you pay for the quality freshness and excellent taste of the meat.
   

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5. J

   Jane

   Chicago

   6 reviews

   5.0

   6 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The experience was wonderful. The service was efficient and the food was delicious.
   

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6. S

   Sarah

   Chicago

   9 reviews

   1.0

   9 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   We had the worst experience there tonight. Incompetent is the best way to sum it up. We always start our holiday with a nice meal out and chose this place for something different this year. The service was horrendous at best. It took 2 servers and at least 3 trips to the table to get our drink order, and the alcoholic beverages then took another 10+ minutes. 5 of the 6 of us did the traditional meat order, but my husband ordered the Sea Bass and passed on the meat. Every time they came to the table they tried to give him meat, even though he didn’t order it. After an hour we inquired about his fish only to find out the order was never put in (we told multiple servers multiple times about this order). The meat service was also an issue with some not serving our full table and only paying attention to one end. They also were not fully aware of their allergens when one of our guests inquired due to an allergy. When we finally talked to the manager he apologized but didn’t really seem to care or show any urgency. We will not be back and do not recommend.
   

   Fogo de Chao - NapervilleResponded 1 day ago

   We're truly sorry to hear about your experience, Sarah. Our team aims to provide attentive service and ensure every guest has a seamless dining experience, so it's concerning to hear about the service and communication challenges you faced. We'd love the opportunity to address your concerns and invite you to reach out via our website contact form. Thank you.
   

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7. R

   Rose

   Chicago

   29 reviews

   5.0

   29 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excelente services and delicious variety of food.
   

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8. P

   Paul

   VIP

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service everyone was very nice and efficient
   

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9. L

   Lavera

   Chicago

   5 reviews

   4.0

   5 reviews

   Dined on December 14, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Tom was very attentive. Food arrived in timely manner. However, wasn’t pleased that we was t seated until an hour later. Would like if customers reserve they are at least 15 minutes afterwards. If customers don’t show up after 10-15 min they lose their spot. I also notice my second drink was dirty. I didn’t notify server. I waited on a straw that I did not receive.
   

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10. R

    Robert

    Chicago

    50 reviews

    1.0

    50 reviews

    Dined on December 11, 2024

    1. Overall 1
    2. Food 1
    3. Service 3
    4. Ambience 1

    Always go to Texas de brazil but had gift certificate for fogo. Stopped for a drink at bar but only 5 chairs at bar and 2 high tops - terrible. Atmosphere was mediocre. Salad bar said smoked salmon but not to be found. Texas has shrimp and lobster bisque on salad bar this one was terrible- squash soup and nothing of interest. Food was no were near Texas de brasll. No wonder they had the discount coupon.
    

    Fogo de Chao - NapervilleResponded on December 13, 2024

    We appreciate your feedback and are sorry to hear about your experience. Our team values all our guests and is committed to delivering a memorable dining experience. We encourage you to reach out through our website contact form to discuss any concerns in detail, as we'd love to ensure you have a better experience in the future. Thank you.
    

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