Fogo de Chao - Lone Tree

Review summary

1. K

   Kellie

   Denver

   7 reviews

   2.0

   7 reviews

   Dined today

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   We had a 6:15 reservation for 4 people. 2 people in our party were a few minutes early and were seated and ordered drinks. We (2 people) arrived and were directed to our table, not sat by the host. We sat down and within 1 minute our server came over and asked if we were all having the Churrasco Experience. He didn’t ask if we wanted drinks, just went straight to what we were ordering for dinner. I said we would like drinks first and needed time to look at the menu. Within 2 more minutes, another server came over and asked if she could take our menus! I mentioned to her that we had not ordered yet so she said “ok, are you ready to order?” No! We had been there less than 5 minutes! I actually was the only one at the table that was not ordering the Churrasco, I opted for the Sea Bass but apparently they were out, “because it was busy”. Went with the Churrasco Experience and was disappointed. They came around with only 4 different meats of the 10 that are on the menu. The bacon wrapped steak was inedible and we had to ask for the sides of polenta, potatoes and caramelized bananas that are included only to be told that they were out of polenta. Overall, not a great experience and we felt very rushed.
   

   Is this helpful?

   Report
2. K

   Kent

   Denver

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Service was terrible - sat there for a 1/2 hr and no one came to table. We got up and left
   

   Fogo de Chao - Lone TreeResponded 2 days ago

   We're sorry for the disappointing experience you described during your visit. Ensuring attentive and prompt service is important to us, and it's concerning to hear this wasn't what you experienced. We invite you to reach out through our website contact form so we can address your concerns and work toward providing a better experience. Thank you.
   

   Is this helpful?

   Report
3. H

   Heather

   Denver

   7 reviews

   2.0

   7 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 3
   3. Service 4
   4. Ambience 2

   Take my advice and pass on dining here for a holiday. This is our second time dining here with the same result - an extended wait past your reservation time. My guess is they double, if not triple book, their reservations on holidays. Our party of 3 arrived a few minutes before our reservation time and checked in. We waited 50 minutes for our table. The check in team was more than aware there was an extended wait time past the reservation, and they never said so, or provided an expected or anticipated wait time. It’s a personal pet peeve when businesses can’t attempt to manage a customer’s expectations. Tell me it’s going to be a 40-50 minute wait and we know what we are in for, and whether it’s doable for our party. Once seated, we had wonderful service by Kate which was great after the long wait. She kept our glasses full, and appetizers on the table. The salad bar was badly picked over and a second trip didn’t yield refills from the missing items the first pass through. The meats came in large bursts rather than a flow of servers. If it wasn’t for the great service it wouldn’t have been as enjoyable as it wound up being. However we now know the process for holidays and we won’t be back again on a holiday for sure.
   

   Fogo de Chao - Lone TreeResponded 2 days ago

   Thank you for sharing your feedback. We're sorry about the extended wait time you experienced during your holiday visit and any frustration it caused. Your experience with our team, including Kate's attentive service, is important to us. We'd like the opportunity to address your concerns further, so please reach out via the contact form on our website. Thank you.
   

   Is this helpful?

   Report
4. T

   Terry

   Denver

   3 reviews

   1.0

   3 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 3
   3. Service 4
   4. Ambience 3

   NEGATIVES: 1) Reservations - Are a joke. Entrance and any area to stand, including stairs, were packed with people. They certainly couldn't all have reservations. Our wait was extensive. I requested Main Room dining when I made the reservations in November. We were seating upstairs. 2) Food should be labeled, especially salad dressings and sauces. Absolutely nothing is labeled. 3) Soup was lukewarm, at best. There were no beans. 4) We asked about potatoes and the server said they were low so they were keeping it in the kitchen. POSITIVES: The servers were pleasant and were readily available when we were ready for more meat.
   

   Fogo de Chao - Lone TreeResponded 2 days ago

   Your feedback is essential to us, and we're sorry to hear your experience didn't meet your expectations. We aim to provide a seamless and enjoyable dining experience, and your comments about reservations, food labeling, and food temperature are concerning. Our team would like to address your concerns, so please reach out to us via the contact form on our website. Thank you.
   

   Is this helpful?

   Report
5. K

   Kirk

   Denver

   3 reviews

   1.0

   3 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   Unfortunately, Fogo is not prepared to provide the quality of their food during holiday service. The meats were barely cooked and almost every single one was so rare and lukewarm,it might as well have been fresh from the source. The sides were horrible; the mashed potatoes which were so gummy, it reminded me of a 1st grade craft project. Their cheese bread were cold, as were the bananas. Love this place but they need to limit their reservations on a holiday to a number they can provide their usual high quality food, or limit their menu so that the staff can cook to the normal standard.
   

   Fogo de Chao - Lone TreeResponded 2 days ago

   We strive to ensure our guests receive the highest quality service and food, especially during busy times. We're sorry this wasn't your experience, Kirk. Our team would like to address your concerns and work toward a better experience in the future. Please reach out through our website contact form. Thank you.
   

   Is this helpful?

   Report
6. J

   Julie

   Charleston

   6 reviews

   3.0

   6 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We had a person using a walker with us so I requested an easily accessible table and the host rolled his eyes; we were in a side dining room and did not receive many of the protein options and had to flag down someone to request some of what did finally come by our table. There were some servers who were very attentive.
   

   Fogo de Chao - Lone TreeResponded 3 days ago

   Julie, we regret to hear about your recent experience and the difficulties faced in receiving the full range of our offerings. Our goal is to provide a welcoming environment for all guests, and your feedback is invaluable. Please reach out through our website contact form so we can address your concerns and work toward a better visit. Thank you.
   

   Is this helpful?

   Report
7. S

   Sharya

   Denver

   6 reviews

   3.0

   6 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our reservation was at 4 but we didn’t get seated until 430/445, understanding that it’s a holiday but that’s a long time past reservation. Once we were seated our waitress was there promptly to take orders and tell us how things worked. It took a while for the people with meats to come around and our table was often skipped. After letting staff know it still took a long time before getting meats and we were often skipped. At this point we were just ready to go. This was our first time at this location.
   

   Fogo de Chao - Lone TreeResponded 3 days ago

   We regret that the wait time exceeded your expectations during your visit to the restaurant. Punctual and attentive service is very important to us, and it's concerning that you felt overlooked. We'd like to better understand and address your experience. Please reach out through the contact form on our website. Thank you.
   

   Is this helpful?

   Report
8. D

   Darrel

   Hawaii

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Had several servers pass our table for unknown reasons. Looked right at us many times and kept going. Very poor service. First Christmas we went a couple years ago, was a very nice experience. This one was not and will not return.
   

   Fogo de Chao - Lone TreeResponded 3 days ago

   We appreciate your feedback, and we're sorry to hear about your recent experience with us, Darrel. It's important for us to provide excellent and attentive service to our guests. Please reach out to us via the contact form on our website so we can address your concerns and work toward the possibility of providing you with a better experience in the future. Thank you.
   

   Is this helpful?

   Report
9. C

   Chiblie

   Denver

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service. It was Christmas Eve, so very crowded but they did not disappoint.
   

   Is this helpful?

   Report
10. N

    Nettie

    VIP

    Atlantic City

    283 reviews

    5.0

    283 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We love coming here as a family! Food and service are great! Our Server, Sarah, was amazing. We just didn’t understand why we couldn’t get a To go box for the pork belly we waited for for a very long time! By time they served us, we were too full. We didn’t want to waste the food so we asked if we could take it home. We would have been very discrete because we understand it would set a bad precedent. We took the food anyway and left a very large Christmas tip! Merry Christmas and please consider making decisions on a case by case basis in the future? Thank you!
    

    Is this helpful?

    Report