Flores & Pine - Grill Room and Gatherings

Review summary

1. C

   Cheryl

   Calgary

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time & certainly won't be our last. The food & service was awesome. We could take our time to sit, eat, visit & enjoy
   

   Flores & Pine - Grill Room and GatheringsResponded 3 days ago

   Hi Cheryl, We’re delighted to read your wonderful review! It’s great to know that you had such a positive experience. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We can't wait to have you back!! Warm wishes, The Flores & Pine Team
   

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2. C

   Carmen

   VIP

   Calgary

   11 reviews

   3.0

   11 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   I generally love Flores and Pine- I was disappointed with the brunch today. Our table of 10 was poorly arranged for conversation and the upper room was freezing. It was very busy, which is understandable, but our lovely server was clearly overwhelmed. We had to ask several times for coffee, plates, food items. The plates were freezing which is not ideal for a hot buffet. Several of the food items were lukewarm (think Yorkshire puddings straight out of the fridge). The coffee was lukewarm. I just think for a brunch like this, the details matter. The food selection is top notch h and the service we did receive was friendly and warm. I think we just hit a rough day.
   

   Flores & Pine - Grill Room and GatheringsResponded 3 days ago

   Hi Carmen, Thank you for sharing your thoughts. We regret that your experience was not as expected. Our goal is to ensure every guest has a positive experience, and we’d appreciate the chance to discuss this further. Best, The Flores & Pine Team
   

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3. a

   angela

   Calgary

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   our family of 6 and 3 generations all really enjoyed our Sunday Christmas Brunch and we are a picky group.
   

   Flores & Pine - Grill Room and GatheringsResponded 3 days ago

   Hi Angela, We’re delighted to read your wonderful review! It’s great to know that you had such a positive experience. Your satisfaction is our top priority, and we’re glad we could meet your expectations. Hope to see you again soon! Warm wishes, The Flores & Pine Team
   

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4. S

   Shannon

   Calgary

   6 reviews

   5.0

   6 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service was efficient and everyone that interacted with us was kind and attentive. Love the atmosphere for Christmas lunch with friends. Food was scrumptious. Will definitely be returning.
   

   Flores & Pine - Grill Room and GatheringsResponded 3 days ago

   Hi Shannon, Thank you for sharing your experience with us! We’re overjoyed that you had a fantastic time. Your feedback encourages us to keep providing the best service and food. We can’t wait to serve you again! Sincerely, The Flores & Pine Team
   

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5. B

   Barb

   VIP

   Vancouver

   10 reviews

   5.0

   10 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great menu with interesting options. The food was great and our server was fabulous! Well done Flores & Pine - as always.
   

   Flores & Pine - Grill Room and GatheringsResponded on December 18, 2024

   Hi Barb, Thank you for sharing your experience with us! We’re overjoyed that you had a fantastic time. Your feedback encourages us to keep providing the best service and food. We can’t wait to serve you again! Sincerely, The Flores & Pine Team
   

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6. l

   lianne

   Calgary

   13 reviews

   4.0

   13 reviews

   Dined on December 15, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The brunch buffet was outstanding. Beautifully decorated, displayed , great selection of dishes. A little cramped to get around but worth the small wait.
   

   Flores & Pine - Grill Room and GatheringsResponded on December 18, 2024

   Hi Lianne, We’re delighted to read your wonderful review! It’s great to know that you had such a positive experience. Your satisfaction is our top priority, and we’re glad we could meet your expectations. Hope to see you again soon! Warm wishes, The Flores & Pine Team
   

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7. n

   nim

   VIP

   Calgary

   24 reviews

   5.0

   24 reviews

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Overall fantastic and our server David was just outstanding. We got moved to the area we wanted to sit and that was very accommodating by the restaurant!
   

   Flores & Pine - Grill Room and GatheringsResponded on December 18, 2024

   Thank you for sharing your experience with us! We’re overjoyed that you had a fantastic time. Your feedback encourages us to keep providing the best service and atmosphere. We can’t wait to serve you again! Sincerely, The Flores & Pine Team
   

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8. J

   Juleya

   San Francisco

   1 review

   3.0

   1 review

   Dined on December 15, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The food tastes very good. But for what you pay it’s definitely not worth it. One entre was like an appetizer portion size. I paid an extra $5 to substitute mash puree instead of fingerling potatoes (which you only get two tiny fingerling potatoes) and I got this tiny little fancy dollop. Looked like an icing topper on a cupcake. But I’ve had more icing on a cupcake. The flavour overall was nice. But my Demi glaze was split. Also, my boss got a $80 waygu beef dinner and her cut of meat looked like a cut of meat that you would find in a frozen dinner. Almost exactly the same portion and size of a patty on a McDonalds burger. It looked very unappetizing and she said it wasn’t very good. It was super thin and her veggies on the side were undercooked. I ordered a glass of wine at the beginning of our sit down at 7pm and not once did the server come around afterwards to ask if we would like more drinks and fill our waters. Just came to clear plates. And we were there until 9:15pm. Overall. The best part about the experience was that the ambiance of the restaurant was very nice. It was beautiful and well decorated for the season. For the price, I would have went to Chairman’s steakhouse. Better value and a lot “fancier” if you are looking for a “fancy” dinner place.
   

   Flores & Pine - Grill Room and GatheringsResponded on December 18, 2024

   Hi Juleya, Thank you for your feedback, please feel free to reach out to us directly to chat about your experience further. Kind regards, Flores & Pine Team
   

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9. T

   Tim

   VIP

   Calgary

   68 reviews

   5.0

   68 reviews

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   One of our favourite places to get together with friends who live in Cochrane, nice country setting and never disappoints for good food and service . Our server Cammy was excellent and highly recommend the roasted chicken or one of their cuts of beef.
   

   Flores & Pine - Grill Room and GatheringsResponded on December 14, 2024

   Hi Tim, Thank you for sharing your experience with us! We’re overjoyed that you had a fantastic time. Your feedback encourages us to keep providing the best service and food. Kami will be pleased to hear she added to your experience. We can’t wait to serve you again! Sincerely, The Flores & Pine Team
   

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10. D

    Daniel

    Calgary

    1 review

    1.0

    1 review

    Dined on December 12, 2024

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 5

    Order the tomahawk because we have a visitor from BC to show case the steak we have. Unfortunately, despite the premium price we paid, the steak came out being blue rare instead of medium rare. Surprised, it was even serve to us. We have to send it back. Server probably realized she’s not going to get a good tip. Never attend to us for water after that. I had to ask for another person for water. Server finally came back with the bill. Had to ask for more water. Wasn’t a great experience which is unfortunate. We will not come back again. Still give the server 18%. On hind sight, she shouldn’t even get that much. We were there on Wednesday Dec 11th 6pm. Additionally, the table we have was loop sided and not level. So the girls have to have the tomahawk platter in a cramp space. Another table also have the same tightness and the same server offer to move them to a bigger table. Odd how we didn’t offer that option before that.
    

    Flores & Pine - Grill Room and GatheringsResponded 6 days ago

    Hi Daniel, Thank you for sharing your detailed feedback about your recent visit. We truly appreciate hearing from our guests as it helps us identify areas for improvement. We regret that the preparation of your steak and the service experience fell short of expectations. The Tomahawk steak is one of our signature offerings, and it’s disappointing to hear that it was not cooked to the requested doneness. Your comments have been shared with our culinary team to ensure such oversights are avoided in the future. Please feel free to reach out to us directly to chat further about your experience. Warm regards, Flores & Pine Team
    

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