Five Bells Inn

Review summary

1. J

   Jamie

   London

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   We went with friends for a Sunday roast. Excellent roast with everything (including, which is rare, roast potatoes) was on point. Service was unfortunately a bit remiss. Had to ask a few times for any request which was a shame because the rest of the experience was one of the best.
   

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2. G

   Gunveer

   Kent

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, with fresh ingredients and perfectly cooked, excellent attentive service. Went there with my wife and 3 and 6 year old for Sunday Lunch. We loved it. And what a great location!
   

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3. C

   Caroline

   London

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   It was a shame service was slow. Not all food came at same time.
   

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4. H

   Hollie

   London

   2 reviews

   4.0

   2 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   We visited The Five Bells 2 nights in a row on our short holiday as 2 adults and 2 children. The food was outstanding on both occasions but unfortunately the service a bit slow. Our second visit was particularly slow and when the food eventually arrived my daughter’s meal was completely wrong so they took it back and took almost half an hour to return with the correct meal. The staff did recognise this and deducted it from our bill. The pub itself is gorgeous and full of character and I wouldn’t let the service put us off going again as the food was simply divine.
   

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5. D

   Dom

   Kent

   3 reviews

   4.0

   3 reviews

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A very nice old English pub with open fires and equally warm welcome. The menu is high end pub food classics and very reasonable. An ideal venue for any special or casual occasion.
   

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6. H

   Hugh

   Kent

   5 reviews

   4.0

   5 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great pub food with a welcoming atmosphere. We always enjoy a meal here and have yet to be disappointed
   

   Five Bells InnResponded 4 days ago

   We appreciate the lovely feedback. Thank you and have a great day!
   

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7. H

   Helen

   VIP

   London

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   The inside of the pub is lovely, creating a cosy and festive ambience. And the food was nice. They were for obvious reasons busy on New Year’s eve, when we went. The result was that the service was really, really slow. It took over an hour to get our main courses and it was pretty difficult getting the attention of any of the staff. We understand that it’s probably one of the busiest nights of the year for them but then hire more temporary staff maybe? Or don’t cram so many bookings in at the same time if you can’t logistically do all of them. The experience was also unfortunately ruined a bit for us by the person doing the bill bizarrely insisting that the £50 deposit we had already paid several days before would not be taken off the bill (as is normal) but would be transferred back to us that evening. It was such a weird thing to do and when I questioned it, I was met with a sarcastic response by the person who served us and did the bill which was incredibly irritating. So we were in effect double charged a portion of the bill. I then had to waste my time chasing the chain’s head office to get the £50 we had been forced to overpay refunded. Because it obviously wasn’t refunded that evening. Or the next day. It was about 3 days later and only after I called head office saying I was unhappy. Which was ridiculous.
   

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8. M

   Mel

   Kent

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Tasty, well presented food. Staff were friendly and attentive, with just the right amount of banter. Lovely setting. Great night. Thank you.
   

   Five Bells InnResponded 4 days ago

   Thank you so much for your review. We truly appreciate the feedback and hope to hear from you again soon.
   

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9. A

   Amanda

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and service would definitely go back .
   

   Five Bells InnResponded 4 days ago

   We appreciate the lovely feedback. Thank you and have a great day!
   

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10. C

    Claire

    VIP

    Kent

    4 reviews

    3.0

    4 reviews

    Dined 7 days ago

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 5

    The food was very slow waiting nearly an hour for food to come out.
    

    Five Bells InnResponded 4 days ago

    We are sorry to hear that your experience with us did not meet your expectations. We take all feedback seriously and will use your comments to improve our offering. We apologise for any disappointment caused and hope that you will consider giving us a chance in the future.
    

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