Firebirds Wood Fired Grill - Southaven

Review summary

1. B

   Bill

   Mississippi7 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from EVERYONE , all the time ! Servers and managers are always friendly , and treat my wife and I like family. Server got a 35% tip, and if you can't tip AT LEAST 25%, Don't eat at ANY restaurants .
   

   Is this helpful?

2. d

   david

   San Francisco2 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   The greeter wasn’t terribly friendly. Had a reservation, arrived about 5 min early and had to wait 10 min. Server was very sweet and did a good job. Could’ve been a bit more attentive to our drinks but overall she did fine. Food was great! Cooked to perfection, and was very flavorful. My daughter had the three course special with a salad, sirloin, and dessert. It was her birthday and she was quite pleased. I had the salmon entree with steamed veggies and baked potato and it was outstanding.
   

   Is this helpful?

3. B

   Bill

   Mississippi7 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent, As always. Good prices and GREAT food !! 31% Tip
   

   Is this helpful?

4. OT

   OpenTable Diner

   Memphis/West TN1 review

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Waitress verry nice. Food was not good at all. My Colorado chicken salad had hard pieces of chicken in it. Hamburger was raw when asked for it to be medium. Deviled eggs had no flavor bacon on top not cooked. Water glasses dirty.
   

   Firebirds Wood Fired Grill - SouthavenResponded 2 days ago

   We appreciate you taking the time to share your experience. We're sorry it didn’t meet your expectations, and we’re committed to making things right. Your feedback will be shared with our team to improve our service. Could you please email us back with your first and last name along with your email address? We’d love the opportunity to make this right for you.
   

   Is this helpful?

5. S

   Sheila

   Tampa2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was seated immediately, had reservations. Server was attentive . Food was good
   

   Is this helpful?

6. V

   Valerie

   Mississippi1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waited a little while for our reservation Food was great and service too
   

   Is this helpful?

7. M

   Morgan

   Memphis/West TN2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Friendly service! Fillet was very good, perfectly cooked! Lobster spinach queso was fantastic! Will be dining here again!
   

   Is this helpful?

8. M

   MATT

   Memphis/West TN13 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We usually dine at the Firebirds in Collierville, but decided to give this one a shot . The food was not what we are use to when dining at Firebirds. Both of our steaks were overcooked. And just dry. The lobster tail arrived to the table without drawn butter . We asked for some drawn butter, our waitress looked at us cross side, like she had never heard of that before. After that the waitress seemed to have a bit of an attitude almost as if we had wronged her .Two managers passed by our table multiple times and couldn’t be bothered to stop by to ask how the food or the experience was. Needless to say it’ll be a very, very long time before we decide to go back and give this location another try. Not that you want my opinion, but I would say skip this restaurant for now and go to the location in Collierville it’s worth the drive! 
   

   Firebirds Wood Fired Grill - SouthavenResponded 4 days ago

   We appreciate you taking the time to share your experience, Matt. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
   

   Is this helpful?

9. t

   teresa

   Mississippi1 review

   5.0

   Dined on March 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was the BEST I’ve ever seen. More servers need to take lead. Please send me her name. I want her again.
   

   Is this helpful?

10. B

    Bill

    Mississippi7 reviews

    5.0

    Dined on March 4, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Always great food, and excellent service. Everyone treats us like family. I always tip at least 30% !
    

    Firebirds Wood Fired Grill - SouthavenResponded on March 7, 2025

    Hi Bill, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
    

    Is this helpful?