Firebirds Wood Fired Grill - Southaven

Review summary

1. B

   Bill

   Mississippi6 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent, As always. Good prices and GREAT food !! 31% Tip
   

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2. OT

   OpenTable Diner

   Memphis/West TN1 review

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 3

   Waitress verry nice. Food was not good at all. My Colorado chicken salad had hard pieces of chicken in it. Hamburger was raw when asked for it to be medium. Deviled eggs had no flavor bacon on top not cooked. Water glasses dirty.
   

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3. S

   Sheila

   Tampa2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Was seated immediately, had reservations. Server was attentive . Food was good
   

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4. V

   Valerie

   Mississippi1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waited a little while for our reservation Food was great and service too
   

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5. M

   Morgan

   Memphis/West TN2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Friendly service! Fillet was very good, perfectly cooked! Lobster spinach queso was fantastic! Will be dining here again!
   

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6. M

   MATT

   Memphis/West TN13 reviews

   2.0

   Dined 3 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   We usually dine at the Firebirds in Collierville, but decided to give this one a shot . The food was not what we are use to when dining at Firebirds. Both of our steaks were overcooked. And just dry. The lobster tail arrived to the table without drawn butter . We asked for some drawn butter, our waitress looked at us cross side, like she had never heard of that before. After that the waitress seemed to have a bit of an attitude almost as if we had wronged her .Two managers passed by our table multiple times and couldn’t be bothered to stop by to ask how the food or the experience was. Needless to say it’ll be a very, very long time before we decide to go back and give this location another try. Not that you want my opinion, but I would say skip this restaurant for now and go to the location in Collierville it’s worth the drive! 
   

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7. t

   teresa

   Mississippi1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server was the BEST I’ve ever seen. More servers need to take lead. Please send me her name. I want her again.
   

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8. B

   Bill

   Mississippi6 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always great food, and excellent service. Everyone treats us like family. I always tip at least 30% !
   

   Firebirds Wood Fired Grill - SouthavenResponded 4 days ago

   Hi Bill, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

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9. J

   Jerome

   Memphis/West TN4 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experiences at Firebirds consistently meet high standards of excellence. We have no complaints regarding the service or quality of food; however, we would like to note that the restaurant is often uncomfortably cold.
   

   Firebirds Wood Fired Grill - SouthavenResponded 7 days ago

   Hi Jerome, Thank you so much for your wonderful review! I truly appreciate your feedback and will be sure to share your concerns with our leadership team. We are thrilled to hear you had a great experience, and we look forward to welcoming you back soon!
   

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10. R

    Rhonda

    Mississippi1 review

    3.0

    Dined on March 2, 2025

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 4

    The food was not seasoned and not tasty . We were a party of 3 and none of our food was tasty. But we didn't complain , we ate and left .
    

    Firebirds Wood Fired Grill - SouthavenResponded 5 days ago

    We appreciate you taking the time to share your experience, Rhonda. We're sorry it didn’t meet expectations, and we’re committed to making things better. Your feedback will be shared with our team to help improve our service.
    

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