Firebirds Wood Fired Grill - Richmond - Short Pump

Review summary

1. L

   Lauren

   Washington DC

   1 review

   2.0

   1 review

   Dined 1 day ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 3

   We had a reservation did not get seated until 40 minutes after the reservation. The waiter did not bring drinks until 20 minutes after sitting at the table. And forgot to bring water and and mugs for a drinks. Drinking out of a can when spending that much money is crazy. The mug came another 15 minutes later. The food was great, but the service and wait time for a reservation was not okay. We missed out on the other things we had planned for the night due to the wait time etc.
   

   Is this helpful?

   Report
2. D

   David

   Richmond

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very good experience! Will definitely go back soon.
   

   Is this helpful?

   Report
3. L

   Lisa

   Richmond

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We made reservations for a work holiday outing. We had a group of 9 and the restaurant was able to accommodate us very comfortably. Our server was Peyton (I hope I spelled that right) and she was magnificent. She was quick on requests and refills. We all also required separate bills which is often frowned upon with large parties, but not here. We may have taken longer at the restaurant then some parties, but there no pressure for us to leave and Peyton even asked when it would be appropriate to bring the checks as she didn’t want us to feel rushed by doing so. Please keep in mind we were there for a late lunch during the holiday season. For guests walking in, it was a 30-40 minute wait for a table. I would highly recommend a reservation. It made our outing a very enjoyable and smooth process.
   

   Is this helpful?

   Report
4. C

   Candace

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   I enjoyed my meal, we came to celebrate a birthday
   

   Is this helpful?

   Report
5. S

   Shawn

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waitress was very friendly and attentive. She had a nice personality which made for a wonderful experience. The food was amazing! My date said he loved his steak. He’s hard to please, so to impress him is amazing. My salmon was cooked to perfection! Great experience over all.
   

   Is this helpful?

   Report
6. S

   Shawanda

   Richmond

   1 review

   3.0

   1 review

   Dined on December 7, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   There was a fly that kept swarming around and landed in my glass of wine, instead of bringing me another glass, the waiter credited me for the wine. I wanted that glass of wine, it was sooo good.
   

   • 
   • 

   Firebirds Wood Fired Grill - Richmond - Short PumpResponded 5 days ago

   Thank you so much for sharing your review, Shawanda. We are so sorry to hear about this experience. We will share this feedback with the team for improvement moving forward.
   

   Is this helpful?

   Report
7. C

   Catherine Hossack

   Richmond

   25 reviews

   5.0

   25 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful holiday lunch. The staff were excellent and attentive, taking extra time to accommodate the 2 year old in our party.
   

   Is this helpful?

   Report
8. M

   Melinda

   Richmond

   14 reviews

   vip
   5.0

   14 reviews

   Dined on December 7, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Hannah was a wonderful associate at Firebird’s. When it is Saturday the atmosphere is great since Firebird’s offers brunch and lunch choices. Hannah was professional, kind and very attentive. We were happy to be there and enjoyed a very relaxing lunch.
   

   Is this helpful?

   Report
9. M

   Melissa

   Richmond

   2 reviews

   5.0

   2 reviews

   Dined on December 6, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Three course meal was delicious and well worth the price! Using Open Table meant we didn’t have to wait!
   

   Is this helpful?

   Report
10. J

    Jeff

    Las Vegas

    2 reviews

    5.0

    2 reviews

    Dined on December 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Seated fast. Good and fast service. Food was prepared as requested. The server was very friendly and attentive
    

    Is this helpful?

    Report