Firebirds Wood Fired Grill - North Wales

Review summary

1. J

   John

   Philadelphia

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter, Brendan, was excellent. Very attentive. Kept us informed and was there if we needed anything.
   

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2. C

   Chiquita

   Philadelphia

   4 reviews

   5.0

   4 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My first time at firebirds with my family. I loved the food I had a waiter his name was Sam he was very nice, courteous, and pleasant. Definitely deserved the tip! Restaurant was clean spacious and we’re glad we picked the 430pm time because it was starting to get packed. we’ll definitely go again.
   

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3. E

   Elissa

   Philadelphia

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was delish. The service was quick and pleasant.
   

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4. C

   CRISTIN

   Philadelphia

   1 review

   vip
   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 4

   We arrived on time for our reservation and were greeted, served drinks, bread, and apps fairly promptly. Then we waited almost an hour for our entrees. At no point did our waitress inform us of any backup or issues in the kitchen. When our food finally arrived, my moms salad was hot like it had been sitting under a heat lamp; her soup had bacon on it which she had requested to withhold; my husbands steak was so cold that the fat wasn’t even melted; my and my daughter’s burgers were lukewarm at best. Nothing else felt like it had been sitting under a heat lamp except the salad. We managed to get the inedible steak removed from the bill, but at no point did anyone appear to apologize for the inconveniences. I’d never had an issue dining at Firebirds before, and I think we would have been more than accommodating if there had been some communication about whatever was going on. But then a lot of our food was barely edible let alone enjoyable, we really only ate because we were starving and didn’t feel like waiting another potential hour for replacement food.
   

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5. W

   WARREN

   Philadelphia

   2 reviews

   vip
   3.0

   2 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   We like this restaurant but not on Sundays. Food was cold service was slow.
   

   Firebirds Wood Fired Grill - North WalesResponded 5 days ago

   Thank you so much for sharing your review, Warren. We are sorry to hear about this experience. Your feedback is greatly appreciated, and it will be shared with our team for improvement moving forward.
   

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6. n

   nicole

   Atlantic City

   3 reviews

   vip
   4.0

   3 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Party of 4. Everyone enjoyed their meals. We all did the pick 3 - salad, entree, dessert. The service was very slow.
   

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7. E

   Ellen

   Philadelphia

   6 reviews

   vip
   5.0

   6 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We all got the wood fire grilled salmon, which was delicious. We were celebrating my husband’s birthday, so we all shared his Big Daddy Chocolate Cake. What a decadent treat this was! We want to pay special tribute to our server, Sam, who was a delightful combination of thorough and quite personable. He made our experience very special.
   

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8. S

   Sam

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined on November 16, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, food was a little cold but overall a great evening with my spouse
   

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9. L

   Lauren

   Philadelphia

   3 reviews

   2.0

   3 reviews

   Dined on November 12, 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   The food is good, but it takes a long time to arrive. Be prepared for a long dining experience.
   

   Firebirds Wood Fired Grill - North WalesResponded 6 days ago

   Thank you so much for sharing your review. We’re sorry to hear about this experience. We greatly appreciate you taking the time to provide your feedback, and it will be shared with our team for improvement moving forward.
   

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10. B

    Bob

    Philadelphia

    1 review

    5.0

    1 review

    Dined on November 12, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Reservation made tabel was ready on time greatcstaf waitress was awesome food incredible. We always enjoy our visit here
    

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