Firebirds Wood Fired Grill - Fort Mill

Review summary

1. J

   Joni

   Charlotte

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was fresh and hot when brought to our table. Our server was personable and prompt.
   

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2. OT

   OpenTable Diner

   Cleveland

   1 review

   4.0

   1 review

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 3

   Food was delicious. Was sat 35 minutes after our reservation time.
   

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3. MC

   MicheleC

   VIP

   Las Vegas

   21 reviews

   5.0

   21 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Even though we had a reservation for lunch on a Thursday we had to wait 20 Minutes. The hostess comped an appetizer which was very nice of them. Food was very good and fun atmosphere. Definitely will go back.
   

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4. J

   Jenny

   VIP

   Charlotte

   15 reviews

   5.0

   15 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great salmon, burgers, chicken tortilla soup, salads, fish tacos, etc. Great service too!
   

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5. OT

   OpenTable Diner

   Baltimore

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   This is my third time at this restaurant location. They got it right on all accounts! We had a reservation and was seated almost immediately. The waitstaff was professional, attentive and efficient. The food was really good. We brought friends there and they loved it. I can now say with confidence that I will be returning often.
   

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6. J

   Jackie

   VIP

   Charlotte

   68 reviews

   5.0

   68 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food is always good Waitress is very attentive Portion on food is excellent
   

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7. T

   Terry

   Charleston

   13 reviews

   5.0

   13 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food took a long time to come to table. My filet mignon was lukewarm at best. It must have sat a long while waiting for my 5 other friend’s meals.
   

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8. D

   Dennis

   Charlotte

   13 reviews

   1.0

   13 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Seems the manager didn't have time to come talk, I have to leave a message here. Firebirds is one of my favorite chain steak restaurants and I am excited to see one in my hometown. So it's upsetting to have to leave a negative review. I arrived 5 mins before my reservation time. Checked in for 2 people and notice only 1 table available. I was told I needed to wait for a table to open. No problems. 20mins later, I was told my table was ready. It was the same table that was open since I arrived. It was a very small 2 seater in a high traffic area. I ask for a different table and I was willing to wait. I was told this was my table and no other tables would be available. I asked to speak with a manager, when the hostess return, she said the manager was too busy. Due to the time of night, I had to settle for Mexican. Not what I wanted but only restaurant open. I'm sure this issue is due to being new. I would hate to think it's poor management. I guess Rae Rd location will continue to get my business.
   

   Firebirds Wood Fired Grill - Fort MillResponded 3 days ago

   Thank you so much for sharing your review. We are so sorry to hear about this experience, and we’d love the opportunity to make things right. Will you please message us with your email address so we can follow up further? Thank you.
   

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9. S

   Sheldon

   Charlotte

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 5

   Great place to eat without having to go all the way to Charlotte
   

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10. a

    ashley

    Raleigh

    1 review

    5.0

    1 review

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Enjoyed it thoroughly ❤️. Great for couples, groups, and girls night!
    

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