Firebirds Wood Fired Grill - Charlotte - Northlake

Review summary

1. OT

   OpenTable Diner

   Atlanta2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great time per usual
   

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2. N

   Nakiesha

   Charlotte1 review

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 1

   The food was amazing however, the server was very slow and not helpful. it was literally 10 people in the restaurant, and she didn't offer bread. She was slow to ask what we needed, slow to serve, and slow to check out.
   

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3. OT

   OpenTable Diner

   Charlotte1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Charles was a wonderful server. He was attentive without being disruptive during our meal. His timing was great and made us feel like he was genuinely glad to be serving us our delicious meal! We love Firebirds, service, food and ambiance.
   

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4. DJ

   DonnyJ VIP

   Raleigh3 reviews

   1.0

   Dined on March 2, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   The waitress was terrible! We sat at the table for about 10-15 minutes without anyone coming and even saying please give me a minute. We never received refills and when it was time for our dessert, she had it for us in to go boxes. Management was great and listened to our concerns.
   

   Firebirds Wood Fired Grill - Charlotte - NorthlakeResponded 7 days ago

   Thank you so much for sharing your review, Donny J. We are sorry to hear about this experience. Your feedback is valuable, and it will be shared with our team for improvement moving forward. Can you please email us back with your email address, first and last name. I would like to make things right with you. Thank you.
   

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5. OT

   OpenTable Diner

   Charlotte1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service but staff was a bit short. Food was excellent.
   

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6. A

   Avis

   Unspecified1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My waitress May was absolutely wonderful. She was very friendly and attentive. She even brought me out a little treat for dessert when she found out it was my birthday!
   

   Firebirds Wood Fired Grill - Charlotte - NorthlakeResponded 7 days ago

   Hi Avis, We truly appreciate your 5-star review! It’s always our goal to provide the best experience, and we’re so glad to hear we met your expectations. Looking forward to seeing you again!
   

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7. OT

   OpenTable Diner

   Charlotte1 review

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our serve was outstanding and our food was amazing! Thank you so much for making our son’s 16th bday special!
   

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8. A

   Allen

   San Francisco3 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a reservation for 8 to celebrate 2 birthdays with family. Table was ready and they were fine to wait on a few in our party. Nice and accommodating. Our server Luke did a fantastic job. We had lobster spinach queso and cheesesteak rolls for apps. Both were great. Meals were a mix of beef, seafood and salads. Chilian Seabass was melt-in your mouth tender, with nice size shrimp included. All were delicious. They served mini cheesecakes with a creme Brulé toping as the birthday desserts. Also, delicious. A great meal, great service and a fun time!
   

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9. M

   Marcia

   Charlotte1 review

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food! Awesome service!! 5 stars across the board!!!!
   

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   Firebirds Wood Fired Grill - Charlotte - NorthlakeResponded 6 days ago

   Hi Maria, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
   

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10. K

    Kashira

    Charlotte1 review

    5.0

    Dined on March 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Had two servers for our large party and they were exceptional! They made sure we were well taken care of.
    

    Firebirds Wood Fired Grill - Charlotte - NorthlakeResponded 6 days ago

    Hi Kashira, We appreciate your 5-star review! It’s always a pleasure to provide great service, and we’re so happy to know you had a positive experience. See you again soon!
    

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