Fathom's at Renaissance Riverview Plaza Hotel

Review summary

1. H

   Heidi

   Mobile1 review

   1.0

   Dined on February 24, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   I had reservations and it took 20 minutes to even get a water. The food took a hour to come out. The blonde manager was rude. I could understand if they weren’t given a heads up they there would be a large crowd but they were and to make matters worse I could see open seating and it took 30 minutes to get our table that had been RESERVED and the table we were seated at had been empty from the time that we arrived. However, we ate by the next morning and the food, service, and management were top notch.
   

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2. J

   Jennifer

   Mobile1 review

   1.0

   Dined on February 24, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   I completely understand this time of the year every restaurant is busy. Tonight appeared to be slower than normal. We arrived 15 minutes prior to the party we were meeting. We were seated fairly quickly. The hostess left us four menus as there was a party of four. Within a couple of minutes the host came back around and collected two of the four menus. When the other party arrived to join us. They finally returned the other menus. After approximately a 30 minute wait because we weren’t buying drinks the waitress came back around to take our food order. To receive our food was roughly 45 minutes again does appear to be a fairly slow night. Two of the meals arrived at the same time the third meal arrived approximately five minutes later and after 40 minutes of waiting, I finally told them to just cancel my order as everybody else has already finished eating. The manager came over and apologized and said she would remove the meal from my bill. But told me to go ahead and take the meal home with me. When the server came back with my bill. The meal was is still on it. I told her I wasn’t gonna pay for the meal. She looked at me and proceeded to say fine and snatched the to go box off the table in front of me and walked away. So I’m not sure who’s running the restaurant the manager or the server. But regardless, I would give service a extremely poor rating. As the manager needs to determine who’s actually in charge. As far as the flavor of the meals. The other parties with us said it was mediocre for the price point. There are too many good restaurants in downtown Mobile to ever go back to a restaurant like this with poor service and mediocre food at a high price point.
   

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3. T

   Tracie

   Unspecified1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   GREAT atmosphere, great service, and wonderful food! All burgers are great! Lemon pepper wings are a must. You can’t go wrong with flatbread, pizza, crab cakes, heck just try it all! T Raley
   

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4. D

   D

   Mobile1 review

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Enjoyed my valentine dinner with my wife. Great customer service and great tasting food. Compliments to the chef.
   

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5. A

   Ash

   Mobile3 reviews

   3.0

   Dined on February 14, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   There was confusion with our OpenTable reservation. You should call to confirm. We were put at a small table not appropriate for a dinner. Red Snapper and Ribeye were delicious, as were the sides.
   

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6. C

   Clint

   Dallas29 reviews

   4.0

   Dined on January 22, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The service was attentive and the food was really good. I had the shrimp scampi linguine and my friend had their blackened grouper. Both were really good.
   

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7. d

   derrickf VIP

   New York City3 reviews

   2.0

   Dined on December 29, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   The service was good and attentive. The food was okay but not that great. I could go somewhere else for dry fish or small portions of beef. It's fine for hotel food but not for a dining experience.
   

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8. R

   Richard

   Mississippi9 reviews

   5.0

   Dined on December 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Nice atmosphere but very noisy. Host and manager checks on guests throughout the visit which was very nice.
   

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9. S

   Stacy

   Mobile1 review

   4.0

   Dined on September 27, 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The food was perfectly prepared and the waitstaff were great!
   

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10. OT

    OpenTable Diner

    Alabama3 reviews

    5.0

    Dined on May 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 3

    Best mahi mahi I ever had great service wonderful waitress
    

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