Experience Zuzu

Review summary

1. Q

   Qunair

   VIP

   Detroit

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was great, drinks were great …honestly first time going there and it was all great. Would recommend to friends
   

   Experience ZuzuResponded 1 day ago

   Thank you for the 5-star rating and kind words. We appreciate your support and look forward to your next visit!
   

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2. o

   olivia

   Detroit

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 5

   Overall the food was good. Just minor problems. The avocado in our sushi was not ripe, and the roll was falling apart a little. We asked for no onions in a salad and there were onions. The atmosphere was very nice, but I would not recommend this restaurant as a sushi restaurant.
   

   Experience ZuzuResponded today

   Olivia, thank you for your feedback about the avocado and rolls at our sushi restaurant. We aim to serve only the freshest, highest-quality ingredients, so it's disappointing to hear that the avocado and roll presentation fell short during your visit. Your satisfaction is important to us, and we will share your comments about avoiding unwanted ingredients like onions with our culinary team to improve our attention to detail. We're glad you enjoyed the ambiance and hope you'll give us another opportunity to provide an exceptional dining experience.
   

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3. J

   Jamey

   Toronto

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 3

   Food & service was excellent. For the price we paid for a beautiful meal I was disappointed in the cleanliness , especially the restrooms.
   

   Experience ZuzuResponded 1 day ago

   Thank you for dining with us at Experience Zuzu, Jamey. We're delighted to hear you enjoyed the excellent food and service. We strive to provide a clean and comfortable atmosphere, so your feedback regarding the restrooms is appreciated. Please accept our sincere apologies for any lapse in cleanliness during your visit. We will address this issue to ensure a consistently pleasant experience for all our guests.
   

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4. M

   Malissa

   Grand Rapids

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Parking available close by. Food and presentation were wonderful. Deserts large and the size for sharing. Bar and waitstaff service was pleasant. Relaxed service. It's not a place to go for a quick bite. Plan on 90 minutes for full service. 20% gratuity automatically added to bill.
   

   Experience ZuzuResponded 1 day ago

   Thank you, Malissa, for your kind review! We're delighted to hear that you enjoyed the parking convenience, delectable food presentation, and indulgent desserts perfect for sharing. Our bar and waitstaff aim to provide a relaxed, pleasant dining experience. We appreciate your understanding regarding the leisurely pace, allowing guests to savor each course fully. Your feedback is invaluable, and we look forward to welcoming you back soon.
   

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5. K

   Kristina

   VIP

   Toronto

   6 reviews

   3.0

   6 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 4

   This is my second time visiting from Canada. The food is amazing here. The service seems to be a hit and miss. Service at a bar was great while waiting for our table. Even though we had a reservation we waited 30 min for our table. Our server looked extremely unhappy to be there and was quite rude at times. After our dinner we went upstairs for dancing. Last time we were here DJ was amazing and the music was outstanding. It was packed and the vibe was great. This time it was half empty, and dj was playing a lot of middle eastern music, which was not the vibe we were looking for, but we managed to have a good time regardless. I was trying to find out ahead of time who was dj for the night, it would help determine if that was the vibe we are looking for. So it would be good that it is announced either on socials or the website what kind of music it will be each night.
   

   Experience ZuzuResponded 1 day ago

   Kristina, thank you for your visit and for sharing your experience. We're delighted to hear that our food lived up to your expectations on your second visit from Canada, and we appreciate your feedback about the service and music. Your satisfaction is our top priority, and we will certainly work on improving consistency in our service levels. We value your suggestion about announcing our DJ lineup and music genres in advance to set proper expectations. We hope to have the opportunity to provide you with an exceptional experience on your next visit.
   

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6. a

   amanda

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an absolute fabulous time! Rosario was beyond tentative and informative about the menu! Would lobe to have him serve us every time we dined there!
   

   Experience ZuzuResponded 2 days ago

   Amanda, thank you for your kind words about your recent visit to Experience Zuzu and the excellent service provided by our team member Rosario. We're delighted to know that you had a fabulous time celebrating your special occasion and thoroughly enjoyed the menu selections. Your positive feedback is greatly appreciated, and we look forward to welcoming you back soon for another memorable dining experience.
   

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7. a

   amber

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on January 6, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our waitress Tiffany was great! Ambiance was everything.
   

   Experience ZuzuResponded on January 7, 2025

   Amber, thank you for your kind words about our team member Tiffany and the ambiance at Experience Zuzu. We strive to provide exceptional service and a memorable dining experience. It's a pleasure to have you as our guest, and we look forward to welcoming you back soon.
   

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8. P

   Paul

   Detroit

   1 review

   5.0

   1 review

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was excellent as far as Restaurant goes . However, it instant did break out in the restaurant. I’m sure the staff is well aware of that made everybody in the room feel uncomfortable, and very unsafe
   

   Experience ZuzuResponded 5 days ago

   Paul, thank you for dining with us at Experience Zuzu. We're delighted to hear you enjoyed your overall experience with us. However, we sincerely regret any situation that made you feel uncomfortable or unsafe during your visit. The well-being and comfort of our guests are our top priorities, and we will address this matter immediately. We hope you'll give us another opportunity to provide you with the exceptional dining experience you deserve
   

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9. M

   Monica

   New York City

   1 review

   5.0

   1 review

   Dined on January 5, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was absolutely amazing and the service was even better. Waiter explained the whole menu with recommendations.
   

   Experience ZuzuResponded on January 7, 2025

   Monica, thank you for your kind words about our amazing food and exceptional service! We're delighted to hear that our staff provided you with a memorable dining experience at Experience Zuzu, especially with their knowledgeable recommendations. Your satisfaction is our top priority, and we look forward to welcoming you back soon.
   

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10. V

    Vera

    VIP

    Detroit

    4 reviews

    5.0

    4 reviews

    Dined on January 5, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We loved the drinks and all of the food. The walnut shrimp was delicious. We also really enjoyed the shishito pepper steak and garlic noodles! Service from Chris was phenomenal as well!
    

    Experience ZuzuResponded on January 7, 2025

    Vera, we're delighted to hear you enjoyed our walnut shrimp, shishito pepper steak, and garlic noodles! Thank you for your kind words about Chris - providing phenomenal service is our top priority. We look forward to having you dine with us again soon.
    

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