Empire Rooftop @ Empire Hotel

Review summary

1. J

   Jeanne

   Greater Boston

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Everything went so smooth from making reservation and service was excellent
   

   Is this helpful?

   Report
2. A

   Alejandra

   San Francisco

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great time especially the views! The food and drinks were amazing. Totally recommend the Gossip Girl experience!
   

   Empire Rooftop @ Empire HotelResponded 7 days ago

   Thank you so much for your kind review! We’re thrilled to hear you had a great time. The Gossip Girl experience is definitely a fan favorite, and we’re so glad you had the chance to try it! We appreciate the recommendation and look forward to welcoming you back soon for another unforgettable experience!
   

   Is this helpful?

   Report
3. O

   Owen

   Charleston

   1 review

   3.0

   1 review

   Dined on December 8, 2024

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was great! Guy manning the elevator was not - very condescending.
   

   Empire Rooftop @ Empire HotelResponded 7 days ago

   Thank you for your feedback! We’re glad to hear that the service was great, but we sincerely apologize for the experience you had with our lobby host. That’s certainly not the level of service we aim to provide, and we’ll be addressing this with our team. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back for a better experience.
   

   Is this helpful?

   Report
4. A

   Alejandro

   Mexico City

   3 reviews

   3.0

   3 reviews

   Dined on December 1, 2024

   1. Overall 3
   2. Food 1
   3. Service 2
   4. Ambience 4

   I didn’t really expect much since I’ve only watched the Gossip Girl series once, but even though I liked how they gave us one pretty cool mocktail that allowed for a pretty awesome picture, the rest of the food felt very poor. The food tower took around 45 minutes until it got to our table, and they were just some simple and small sandwiches, a croissant and a few macarons. I went with my girlfriend and I would’ve definitely preferred just to get the cocktail, a few pictures and then order something else from the menu. Also didn’t seem like they really cared that we were there to get the experience, it felt like they were doing us a favor even though this cost 50 dollars per person.
   

   Empire Rooftop @ Empire HotelResponded on December 5, 2024

   Thank you for sharing your feedback with us. We’re glad you enjoyed the mocktail and had a chance to capture some great photos! However, we’re truly sorry to hear that the rest of your experience didn’t meet expectations. We take your comments seriously and will be sure to review both the timing of the food and the overall guest experience to ensure we provide a better experience moving forward. Your feedback is invaluable, and we’d love the opportunity to welcome you back for a more enjoyable visit.
   

   Is this helpful?

   Report
5. JQ

   JamesQ

   New York City

   2 reviews

   4.0

   2 reviews

   Dined on November 24, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Great vibe, drinks and view. Food quality could be better, then the place would check all the boxes!!
   

   Empire Rooftop @ Empire HotelResponded on November 25, 2024

   Thank you for your feedback! We’re thrilled to hear you enjoyed the vibe, drinks, and stunning views at The Empire Rooftop. We appreciate your comments about the food and will share them with our culinary team as we’re always striving to improve. We hope to welcome you back soon and provide an experience that checks every box!
   

   Is this helpful?

   Report
6. R

   Raju

   New York City

   17 reviews

   4.0

   17 reviews

   Dined on November 16, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Lovely for a drink and depending on where you sit, chat
   

   Is this helpful?

   Report
7. L

   Luan

   Greater Boston

   1 review

   1.0

   1 review

   Dined on November 16, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Português Tive uma experiência terrível no Empire Rooftop em NY e preciso compartilhar. Fiz uma reserva com uma semana de antecedência, e o pagamento antecipado foi exigido. Quando cheguei ao local, nos colocaram em uma mesa alta logo na entrada de um bar fechado e informaram que o rooftop estava com um evento privado, ou seja, não teríamos acesso. Agora, me diga: qual é o sentido de reservar um "rooftop" e acabar preso em um bar comum e fechado? A sensação foi de total descaso com o cliente, sem nenhuma tentativa de solucionar a situação ou sequer um aviso prévio. Frustrante e desrespeitoso! English I had a terrible experience at the Empire Rooftop in NY, and I need to share it. I made a reservation a week in advance, and they required prepayment. When I arrived, they seated us at a high table right at the entrance of a closed bar and informed us that the rooftop was hosting a private event, so we wouldn’t have access. Now, tell me: what’s the point of booking a "rooftop" and being stuck in a regular closed bar? It felt like complete disregard for the customer, with no effort to resolve the situation or even provide prior notice. Frustrating and disrespectful!
   

   Empire Rooftop @ Empire HotelResponded on November 25, 2024

   Thank you for sharing your feedback. We’re truly sorry your experience didn’t meet expectations. Our rooftop has two terraces and a main lounge on the same floor. One terrace is open-air, and the other has a retractable roof for flexibility in varying weather. On the day of your visit, the open-air terrace was closed due to cold temperatures, and the covered terrace was reserved for a private event. As a result, guests were seated in our indoor lounge. We regret any disappointment this caused. Also, credit card information is requested only to secure reservations for cancellations, not for prepayment. We value your feedback and hope you’ll allow us to provide the full rooftop experience on your next visit. Please feel free to contact us directly for assistance!
   

   Is this helpful?

   Report
8. D

   David

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on November 12, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   While signs of wear and tear are showing in the rooms embarrassingly so, the bar is a gem! Please make time to go the the twelfth floor and enjoy the this gem.
   

   Empire Rooftop @ Empire HotelResponded on November 13, 2024

   Thank you for the kind words about the Empire Rooftop! We’re thrilled you enjoyed your time on the twelfth floor with us. Our goal is to provide a memorable rooftop experience with fantastic views, great drinks, and a welcoming atmosphere and we're so glad we achieved that. We hope to see you again soon for another enjoyable visit!
   

   1 person found this helpful

   Report
9. a

   alison

   New York City

   22 reviews

   4.0

   22 reviews

   Dined on November 8, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 5

   Lovely spot, lounge vibes. Cocktails delish, food hit (burger sliders, fries, calamari) and miss (garlic shrimp- could have been amazing size of shrimp were big but topped with too much garlic ruined the dish).
   

   Empire Rooftop @ Empire HotelResponded on November 13, 2024

   Thank you for sharing your experience with us! We’re delighted you enjoyed the lounge ambiance and cocktails, as well as several of the dishes. We appreciate your feedback on the garlic shrimp, and we’ve discussed the garlic levels with our kitchen team to ensure a more balanced flavor in the future. We hope to welcome you back soon for an even more enjoyable visit!
   

   Is this helpful?

   Report
10. C

    Christina

    New York City

    2 reviews

    5.0

    2 reviews

    Dined on November 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The rooftop bar was everything and more! The food was great. The energy was good. It was so fun going to “The Chuck Bass Hotel”.
    

    Empire Rooftop @ Empire HotelResponded on November 13, 2024

    Thank you so much for the amazing review! We're thrilled that you loved the food, the energy, and the whole experience at The Empire Rooftop! And yes, there's definitely something extra special about being at the "Chuck Bass Hotel"! We can’t wait to welcome you back for more fun and memorable moments.
    

    Is this helpful?

    Report