Empire Rooftop @ Empire Hotel

Review summary

1. E

   Emma

   San Diego2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 3
   3. Service 3
   4. Ambience 5

   Great food, drinks and really accommodating with my gluten allergy!
   

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2. BO

   BobOinky1 VIP

   New York City18 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Mushroom flatbread was delicious. Server was wonderful
   

   Empire Rooftop @ Empire HotelResponded 5 days ago

   Thank you for the great review! We’re so glad to hear you enjoyed the mushroom flatbread and that your server provided wonderful service. We look forward to welcoming you back for more delicious bites, terrific cocktails, and great service soon!
   

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3. A

   Adrianna

   Orlando2 reviews

   3.0

   Dined on February 24, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   The ambiance and Gossip Girl drink were amazing! We had a beautiful view of the city. The only thing that was lackluster was the overall service and my steak. $36 for fajita steak. It was served cut into strips. It wasn’t your traditional serving of steak. I found it weird it came with fries and a side of guac? Considering it’s such a nice hotel/ restaurant. I asked for medium well and it was well done. There was no pink in the middle. We had to consistently flag down an employee to refill our waters. The Filipino girl in a black dress never came by to ask how our food was. Or anything really. We had better service from a pizza joint in Chelsea. I was slightly disappointed given I came here for the Gossip Girl experience. The only attentive employee was the Hispanic/ Latino man wearing a black face mask Sunday night. Full credit to him. And the nice girl with curly light brown hair who helped us with the elevator lol. We also want to compliment the gentleman, Kimjin, the lobby assistant, for his professionalism and assistance.
   

   Empire Rooftop @ Empire HotelResponded 5 days ago

   Thank you for sharing your experience at Empire Rooftop. We're glad to hear you enjoyed the ambiance, Gossip Girl cocktail, and the view. However, we regret that parts of your visit, especially the service and meal, didn’t meet expectations. We appreciate your feedback on the steak and accompaniments, and we’ll share this with our culinary team. We also apologize for the service lapses, as we strive for attentive hospitality. We're happy to hear that some team members stood out, and we’ll be sure to recognize them. Your feedback is invaluable, and we hope to welcome you back for an improved experience. Please reach out if you're planning another visit—we’d love to ensure it's exceptional.
   

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4. A

   Amanda VIP

   New York City43 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food options are small bites and perfect for a before show experience or to meet up with friends before a night on the town. Drinks are creative and tasty. The view is amazing. High top chairs and tables are uncomfortable. Unable to fit legs under high top table due to design and not much back support on chairs even though they have a back.
   

   Empire Rooftop @ Empire HotelResponded 5 days ago

   Thank you for your review! We’re so glad to hear you enjoyed the food, drinks, and the amazing view. We appreciate your feedback about the high-top tables and chairs. Comfort is important to us, so we’ll definitely take your comments into consideration as we look to improve the overall experience. We hope to welcome you back soon for another great time with a more comfortable setup!
   

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5. J

   Jay

   New York City1 review

   5.0

   Dined on February 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   We flew down from Vermont for a performance of Cabaret. The combination of staying at the Empire Hotel, and the dining experience at the open table was perfect.
   

   Empire Rooftop @ Empire HotelResponded on February 19, 2025

   Thank you for the wonderful review! We’re so glad you enjoyed your experience at The Empire Rooftop. It sounds like the perfect combination for a memorable trip. We hope to welcome you back next time you're in town for another fantastic experience!
   

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6. C

   Charles VIP

   New York City135 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Even on a rainy day, the comfort level is great in this bar/lounge with an attractive view of the Lincoln Center area. The food offerings are great for sharing (especially the charred peppers and the HUGE chicken wings. The service is friendly and attentive
   

   Empire Rooftop @ Empire HotelResponded on February 19, 2025

   Thank you for the fantastic review! We're so glad to hear you enjoyed the comfort of the space, even on a rainy day, and that you liked the view and food offerings. The charred peppers and chicken wings are definitely crowd favorites! We also appreciate your kind words about our service—we'll be sure to pass along your compliments. We hope to welcome you back soon for another great experience!
   

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7. S

   Shanna

   Las Vegas2 reviews

   5.0

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Little pricey but the food and drinks were definitely worth it, will be back!
   

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   Empire Rooftop @ Empire HotelResponded on February 19, 2025

   Thank you for the great review! We’re so happy to hear that you found the food and drinks worth the price. We always aim to provide a memorable experience, and we can’t wait to welcome you back for another round of delicious bites and drinks!
   

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8. D

   DIEGO

   Dallas1 review

   3.0

   Dined on February 8, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 2

   The menu was limited and the prices don't make a good match with the quality of the food.
   

   Empire Rooftop @ Empire HotelResponded on February 19, 2025

   Thank you for sharing your feedback. We’re sorry to hear that you felt the menu and pricing didn’t meet your expectations. We always strive to provide a great experience, and your comments are important as we work to improve. We hope you’ll give us another try in the future, and we’ll do our best to ensure your next visit is more satisfying.
   

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9. A

   Adriana

   New York City1 review

   1.0

   Dined on February 5, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Very poor. Got there, the elevator that goes straight to the restaurant was broken. The furniture is ripped off and the room smells. A construction was happening and the drilling was extremely loud. I left before ordering, but I assume the food is okay? The waitress was very cordial and apologized for the bad experience.
   

   Empire Rooftop @ Empire HotelResponded on February 19, 2025

   Thank you for sharing your feedback, and we’re truly sorry to hear about your disappointing experience. We apologize for the elevator issue, the condition of the furniture, and the noise from construction. We understand how these factors affected your visit, and we’re taking your comments seriously to improve the guest experience. We’re glad to hear our waitress was able to provide a friendly and understanding service, and we do hope you’ll give us another chance in the future to provide a much better experience.
   

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10. S

    Susan

    Greater Boston5 reviews

    5.0

    Dined on February 1, 2025

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Perfect place to go before a show at Lincoln Center. Not a huge menu to choose from, mostly a tapas like menu, but it satisfied our needs.  set more cocktail party style with a couch and table. 
    

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    Empire Rooftop @ Empire HotelResponded on February 19, 2025

    Thank you so much for your five-star rating! We're thrilled to hear that you had a fantastic experience at The Empire Rooftop. Your feedback means a lot to us, and we're delighted that you enjoyed your time with us. We hope to have the pleasure of welcoming you back again soon for another wonderful rooftop experience. If there's anything specific you'd like for your next visit, please feel free to let us know. Thank you for choosing The Empire Rooftop, and we look forward to seeing you again soon!
    

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