Empire Burger House

Review summary

1. OT

   OpenTable Diner

   New York City2 reviews

   5.0

   Dined on August 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Took my son & goddaughter and everything was great. The waitress was very friendly and nice. The food was great. Son had the Bleu cheese really good and juicy. We enjoyed the entire time. Definitely recommend
   

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2. BD

   BeverleyDonna VIP

   San Francisco5 reviews

   3.0

   Dined on May 12, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We were sat at the bar area with no white table cloth. We were not allowed to sit in the main dinning room. Adjacent table was an African American young family. It looked very racially motivated. We were told no table in the dining room but plenty of open reservation on Open Table. Server was very good but restaurant is lacking race consciousness.
   

   Empire Burger HouseResponded on May 16, 2024

   Dear Beverly! Thank you for sharing your feedback! during lunch hours Empire Burger House served their delicious burgers in the bar area of our sister restaurant Empire Steak House! While the main dining room is reserved for Empire Steak House reservations! And during dinner shift the empire burger house remains open in the second floor 147 e 50th street! with plenty of tables unless booked for private events! We do not racially profile any guest, so please rest assured the reason you were seated at the bar area is because the area is our designated Empire Burger House seating during lunch! we sincerely hope this clear the misunderstanding. and we sincerely hope you visit us again, our team is not only very professional but we all come from different backgrounds/countries!
   

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3. OT

   OpenTable Diner

   Atlanta7 reviews

   2.0

   Dined on February 13, 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Food was horrible. My wife & I ordered Oysters, Wild Spicy and Empire Spicy Chicken burger. Our burgers were very lack luster. Worse than a McDonalds burger. The Truffle Fries had no truffle. The Mac & Cheese taste like $1 box Mac & cheese. The Oysters were delicious. The service was below average. Our server greeted us with “Hi! Can I get you any drinks?” Very very informal. Definitely WOULD NOT recommend!! The drink was great: Order the Empire Martini.
   

   Empire Burger HouseResponded on March 5, 2024

   Dear Guest, Thank you for sharing this valuable feedback with us, We are glad to hear you enjoyed your empire martini and your oysters! rest assured we will use this feedback to better ourselves for your next visit. As per the quality of the meat we use, our beef patties are made with ground USDA prime beef, which greatly varies with the unknown contents of a mac Donald's food item. We value customer preferences, this is why we are very flexible with additions to burgers like adding more onions, a different type of cheese, or other items! more than this we offer more than 10 different types of burgers/ sandwiches! maybe one is not your favorite, but we are sure other will! we hope to see you soon for a better experience. Kindly, EBH management.
   

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4. S

   Samantha

   New York City79 reviews

   5.0

   Dined on January 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food here is consistently good; it truly is a neighborhood gem. Allen, our server was exceptional, right there whenever needed or even before~ The food is a real bargain for the quality and price. It should be jumping every lunch/dinner hour!
   

   Empire Burger HouseResponded on March 5, 2024

   Dear Samantha, Thank you for choosing to dine with us, and for taking the time of sharing this amazing review! Here at Empire Burger House, we pay great attention to detail, to ensure all our guests have a wonderful dining experience. We are glad to hear that both our food and hospitality service meet your expectations. We appreciate your patronage and kind words. We hope to see you again for another unforgettable experience. Kindest Regards, Empire Burger House.
   

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5. MJ

   MissJ

   New York City19 reviews

   3.0

   Dined on January 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 3

   We went for NY Restaurant Week and we weren’t able to get into this actual restaurant. We had to go to the actual steakhouse to get in. While the room is beautiful it’s a little outdated. The burgers was extremely thin. The Caesar salad was very good. The service was good.
   

   Empire Burger HouseResponded on March 5, 2024

   Dear Miss J, Thanks for the feedback! We're glad to hear that you enjoyed our Caesar salad and service during your visit to Empire Burger House for NYC Restaurant Week. We're sorry to hear that our burgers and overall atmosphere didn't meet your expectations. We're always looking to improve, and your feedback is invaluable in this process. We hope to have the opportunity to serve you again and provide a better experience. Kindly, Empire Burger House Team.
   

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6. HB

   HoneyB

   Washington DC18 reviews

   4.0

   Dined on January 12, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Experience was traditional NYC—in a good way. We sat upstairs: atmosphere was quiet; we were one of two customers but business picked up. Burgers are smashed and juicy! One of the best burgers I’ve had in awhile. Sides were also tasty and large enough to share. Server was pleasant and attentive.
   

   Empire Burger HouseResponded on March 5, 2024

   Dear Honey, Thank you for choosing to dine with us, and for taking the time of sharing this amazing review! Here at Empire Burger House, we pay great attention to detail, to ensure all our guests have a wonderful dining experience. We are glad to hear that both our food and hospitality service meet your expectations. We appreciate your patronage and kind words. We hope to see you again for another unforgettable experience. Kindest Regards, Empire Burger House.
   

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7. MM

   MelissaM

   Charleston1 review

   5.0

   Dined on December 15, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very accommodating, we had a reservation but there was mixed up due to a private party, however the restaurant staff took care of use with no issues of having to wait. The burgers were excellent and the staff were top knotch .
   

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   Empire Burger HouseResponded on March 5, 2024

   Dear Melissa, Thank you for choosing to dine with us, and for taking the time of sharing this amazing review! Here at Empire Burger House, we pay great attention to detail, to ensure all our guests have a wonderful dining experience. We are glad to hear that both our food and hospitality service meet your expectations. We appreciate your patronage and kind words. We hope to see you again for another unforgettable experience. Kindest Regards, Empire Burger House.
   

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8. H

   Hobbes636

   Milwaukee124 reviews

   1.0

   Dined on November 20, 2023

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Terrible slow service
   

   Empire Burger HouseResponded on March 5, 2024

   Dear Hobbes, We would like to take this opportunity to thank you for dining with us and sharing your experience through this heartwarming feedback! Here at Empire Burger House, we take great pride in providing excellent service and food. We are sorry that your experience was less than what was expected, please rest assured we will use this feedback in our daily meetings to address this promptly! we hope this doesn't steer you from dining with us again! we would love to have you visiting us again! Kindest Regards, Empire Burger House Management.
   

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9. m

   maureen

   New York City4 reviews

   5.0

   Dined on August 11, 2023

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food & staff were amazing. We both got the burger and it was great classic NY burger for a reasonable price.
   

   Empire Burger HouseResponded on August 14, 2023

   Dear Maureen, We would like to take this opportunity to thank you for dining with us and sharing your experience through this heartwarming feedback! Here at Empire Burger House, we take great pride in providing excellent service and food. We are thrilled to see that you enjoyed your dining and service experience and that our food and hospitality met your expectations. We hope to see you soon! Kindest Regards, Empire Burger House Management.
   

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10. QN

    QuinonesNYCNJ VIP

    New York City49 reviews

    4.0

    Dined on July 28, 2023

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    Delicious burger and great deal during restaurant week.
    

    Empire Burger HouseResponded on August 14, 2023

    Dear guest, We would like to take this opportunity to thank you for dining with us and sharing your experience through this heartwarming feedback! Here at Empire Burger House, we take great pride in providing excellent service and food. We are thrilled to see that you enjoyed your dining and service experience and that our food and hospitality met your expectations. We hope to see you soon! Kindest Regards, Empire Burger House Management.
    

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