Elm Street Cask & Kitchen

Review summary

1. P

   Patrick VIP

   Tampa14 reviews

   3.0

   Dined on February 15, 2025

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Went for Valentine's Day dinner. The host and staff were very nice. It's possible that maybe they were short staffed last night. It did take quite a while to get service and food. Unfortunately, the food was just warm and average. The espresso martini needs to be reworked.
   

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2. L

   Leah

   Dallas2 reviews

   5.0

   Dined on January 11, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious and everyone was so helpful!
   

   Elm Street Cask & KitchenResponded on January 20, 2025

   Thank you so much for your review! We really appreciate your feedback and are happy you had a great experience. Please come back and visit us again soon!
   

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3. A

   Alexandra

   Dallas2 reviews

   5.0

   Dined on December 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great dinner here on Saturday. We were sat at the bar and Octavius the bartender took care of us. He was so personable and funny and made our dinner a blast. I got the club and my spouse had the burger, both were so delicious. We loved our evening here.
   

   Elm Street Cask & KitchenResponded on December 20, 2024

   Hi Alexandra, Thank you so much for the review! We greatly appreciate your feedback and are so happy to hear you has such a great experience with Octavius on Saturday. We look forward to having you back with us soon!
   

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4. A

   Ashley

   San Antonio1 review

   3.0

   Dined on December 7, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 5

   Service was slow and there was barely anyone in the restaurant.
   

   Elm Street Cask & KitchenResponded on December 20, 2024

   Hi Ashley, We appreciate you leaving us a review. We pride ourselves in customer service and want to deliver the best experience possible to all of our guests. We apologize you didn't have a great experience when dining with us. We certainly strive for a 5-star experience for all of our patrons and would like invite you back for a an improved experience to make this right.
   

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5. A

   Allison

   Los Angeles1 review

   5.0

   Dined on November 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Elm St was such an amazing experience. We came for our anniversary and the staff was so excited to celebrate with us. They gave us spot-on recommendations and the food was to die for. We cannot wait for our next trip to Dallas so we can dine there again!
   

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6. OT

   OpenTable Diner

   New Mexico1 review

   1.0

   Dined on November 9, 2024

   1. Overall 1
   2. Food 5
   3. Service 1
   4. Ambience 3

   Management didn’t honor the valet parking validation. And definitely didn’t want to hear about it
   

   Elm Street Cask & KitchenResponded on November 15, 2024

   Hi there, we strive to provide our customers with the best customer service available. Valet is handled through the hotel, and is complementary to customers of our restaurant. Our team would like the opportunity to resolve this situation with you, if you'd like to give us a call to discuss, we'd be happy to assist you in this matter. Thank you.
   

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7. P

   Paul VIP

   Dallas15 reviews

   4.0

   Dined on September 21, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were great. I didn't realize it was in the lobby of a hotel so there was a bit more luggage traffic and the bathrooms are in the lobby not the restaurant.
   

   Elm Street Cask & KitchenResponded on October 8, 2024

   Thank you so much for the review! We greatly appreciate your feedback. We look forward to having you back with us soon!
   

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8. E

   Ethan VIP

   Washington DC1 review

   2.0

   Dined on September 5, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   The menu looked great and restaurant looked nice but service was slow, food came out late and wrong. For example, we ordered 2x a side and only received one, yet were charged bill for two. The dish on menu said pork chop with kale but when it came out it had asparagus.
   

   Elm Street Cask & KitchenResponded on September 10, 2024

   Hi Ethan, Thank you for taking the time to leave us a review. We are very sorry to hear you had an unfavorable experience dining with us. We do not support our customers having as poor experience, and would like the opportunity to make this right! We hope you will consider coming back and allowing us the opportunity to improve your experience. Thank you!
   

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9. OT

   OpenTable Diner

   Dallas3 reviews

   1.0

   Dined on July 24, 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Today is my birthday so I decided to go here. The service was prompt but the food wasn’t. After waiting for about 25 to 30 minutes for our Dixie fried chicken wings and fried green tomatoes to come out the wings were undercooked. Blood was still visible on the bone and semi-cooked blood on the plate. I sent them back only to get even more undercooked chicken. When I sent the wings back the manager stopped by the table offered to check on the delay, he never returned. Overall the experience was poor at best!!!!
   

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   Elm Street Cask & KitchenResponded on August 12, 2024

   Hi there, thank you for your feedback. We are very sorry to hear about your experience, this is not the type of service we condone for our restaurant. We apologize you did not receive a favorable dining experience. We would love the opportunity to make this right for you and to invite you back for an improved experience.
   

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10. OT

    OpenTable Diner

    Chicago1 review

    5.0

    Dined on July 6, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    This place was amazing. The food, drinks and service were top tier.
    

    Elm Street Cask & KitchenResponded on July 11, 2024

    Thank you so much for your review! We really appreciate your feedback and are happy you had a great experience. Please come back and visit us again soon!
    

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