Ella’s by Christian Petroni

Review summary

1. R

   Rebekah

   Nashville

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We loved our first experience at Ella's and can't wait to return. The food and cocktails were delicious, beautifully presented, and robust portions. Our server, Chris, was knowledgeable about the menu and genuinely seemed so happy to be there. We appreciated that the GM came to check in on us when we got our first few bites. Such a great discovery!
   

   Ella’s by Christian PetroniResponded 6 days ago

   Hi Rebekah, Thank you so much for your thoughtful review! We’re delighted to hear you enjoyed your first visit to Ella’s by Christian Petroni. It’s wonderful to know that our Coastal Italian cuisine, delicious cocktails, and knowledgeable service made such a positive impression. We’ll be sure to pass along your kind words to Chris and our General Manager, Tommy. We look forward to welcoming you back soon for another exceptional dining experience. Wishing you a wonderful holiday season! Warm regards, The Ella’s by Christian Petroni Team
   

   Is this helpful?

   Report
2. J

   John

   Orlando

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   The bartender was great. The hostess asked us to wait at the bar for 10 minutes, then forgot about us. I had to remind her we were past our reservation. The server was quick to start, but then drinks took 15 minutes. I can only assume she forgot as we watched them sitting on the bar for over 10 minutes. Three out of four dishes were decent. While I was talked into the finest dish (veal). It was horribly over cooked, had no flavor, and impossible to eat. After everyone else at the table finished eating. The manager finally stopped by and asked if I wanted another....He did apologize and removed it from my check. I don't recommend this place.
   

   Ella’s by Christian PetroniResponded 6 days ago

   Hi John, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience at Ella’s by Christian Petroni didn’t meet your expectations. We were a bit confused as our Open Table records show your group arrived at 7:20 for your 7:30 reservation and were seated at 7:33 with cocktails from the bar. When you mentioned your dissatisfaction with the veal, your server promptly offered a replacement before our manager stepped in. We always strive to provide excellent food and service, and we’re genuinely disappointed we didn’t meet those standards during your visit. We hope you’ll consider giving us another chance in the future. Sincerely, The Ella’s by Christian Petroni Team
   

   Is this helpful?

   Report
3. J

   Jim

   VIP

   Dallas

   19 reviews

   5.0

   19 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place. And great food. Service was fast and friendly
   

   Ella’s by Christian PetroniResponded 6 days ago

   Thank you, Jim! We are delighted that you chose to visit Ella’s by Christian Petroni and that you thoroughly enjoyed your experience. It was a pleasure to host you, and we hope to welcome you back the next time you are in the neighborhood. Warm regards, The Ella’s by Christian Petroni Team
   

   Is this helpful?

   Report
4. B

   Brandon

   Little Rock

   2 reviews

   3.0

   2 reviews

   Dined on December 14, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   The restaurant was elegant and clean. For an Italian restaurant I felt the menu was limited in variety. The food was good not great. The entrees lacked flavor, both dishes we ordered were somewhat bland, they had spice but just not a lot of flavor in our opinion. The service was really good. In my opinion, it was pretty standard food for what you would expect to receive from a hotel restaurant.
   

   Ella’s by Christian PetroniResponded 7 days ago

   Hi Brandon, It is terrific to hear that you found our restaurant elegant and enjoyed our service, but we also wanted you to enjoy unforgettable flavors. We sincerely apologize for missing the mark and leaving you with an uneven impression. Please trust that it's important to us that every dish we serve is a hit, and we appreciate your feedback. We never want our guests to leave having an uneven dining experience. We know second chances are a gift, and we hope to have you join us again so we may restore your faith in our food. Warm regards, The Ella's by Christian Petroni Team
   

   Is this helpful?

   Report
5. C

   Christy

   Atlanta Metro

   2 reviews

   2.0

   2 reviews

   Dined on December 12, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was lacking and the food was just mediocre.
   

   Ella’s by Christian PetroniResponded 7 days ago

   Dear Christy, Thank you for sharing your feedback about your recent visit to Ella's by Christian Petroni. We sincerely apologize for the unintentional shortcomings and disappointments you experienced. Every visit to our restaurant should be exceptional; rest assured that your feedback is well received and will be shared with our team. We hope you will consider giving us another chance to provide a more enjoyable dining experience. Warm regards, The Ella’s by Christian Petroni Team
   

   Is this helpful?

   Report
6. G

   Gabriela

   Nashville

   1 review

   1.0

   1 review

   Dined on December 12, 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   Bland, overpriced food. Rude, arrogant manager. I won’t be back. I’m so disappointed this was the place I chose for my birthday dinner.
   

   • 
   • 

   Ella’s by Christian PetroniResponded 6 days ago

   Dear Gabriela, We sincerely apologize for your experience during your birthday celebration at Ella’s. We truly apologize that it left a negative impression on your special day. To clarify, like many mid to high-end restaurants, we do charge a small cake-cutting fee of $3 per person, which helps cover the cost of providing plates, utensils, the time spent serving the cake, and the extended stay. When you mentioned not wanting to pay the fee, we offered to cut the cake for you at no charge as our way of making some amends for your disappointment, but we understand you chose to serve it yourself. We are sorry if our approach to this policy made you feel uncomfortable, as that was never our intention. Thank you for sharing your feedback. Warmly, The Ella’s by Christian Petroni Team
   

   Is this helpful?

   Report
7. P

   Paul

   Toronto

   14 reviews

   4.0

   14 reviews

   Dined on December 11, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   First time in Nashville….Very nice decor and great feel to the place. Bar area was quite noisy and busy, just like a bar should be. Great service, attentive staff. Food was good, not great, Especially given the prices!!
   

   Ella’s by Christian PetroniResponded on December 12, 2024

   Welcome to Nashville! Thank you for being our guest and for sharing your review, Paul. We are delighted to hear that you enjoyed the decor and overall atmosphere of Ella’s by Christian Petroni. We appreciate your honest feedback regarding the noise level in our bar area and the quality of our food. We're also glad to know you had a great experience with our service. It was our pleasure to host you, and we hope you will join us again the next time you are in town. Warm regards, The Ella’s by Christian Petroni Team
   

   Is this helpful?

   Report
8. K

   Kellie

   VIP

   Tampa

   9 reviews

   1.0

   9 reviews

   Dined on December 11, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Way over priced. We waited over 40 min for food (2 salads, burger and pasta) and only 2 other tables in restaurant. Unacceptable. Service almost non existent no explanation on delay. Ordered chicken for salad and it was served on the bone and dry. Tons of restaurants in DT and will not be giving you our business again. Shame as it was a holiday lunch for our vendors.
   

   Is this helpful?

   Report
9. m

   manny

   Miami

   1 review

   5.0

   1 review

   Dined on December 8, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Would recommend meatballs and mozzarella sticks, they’re amazing!!! The pizza is definitely a skip though…
   

   Ella’s by Christian PetroniResponded 6 days ago

   Hi Manny, Thank you for visiting Ella’s by Christian Petroni! We're so happy to hear you loved our meatballs and mozzarella sticks—they're some of our favorites, too! While our pizza may not have been to your taste, we're grateful for your candid feedback. We truly appreciate your input and hope to have the chance to host you again the next time you are in Nashville. Have a great holiday season, The Ella's Team
   

   Is this helpful?

   Report
10. H

    Honora

    Greater Boston

    2 reviews

    3.0

    2 reviews

    Dined on December 8, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 3

    Our server Matt was wonderful!!! We had made reservations which required a credit card and if you cancelled 1 day prior you would be charged 25.00 pp. I hadn’t read too many reviews but a few hours before our reservation I started reading them and by then it was too late to cancel. We decided to ordered the 3 appetizers with the better reviews: the mozzarella, shrimp and meatballs which came out all at the same time..The shrimp was luke warm lacking salt. The meatballs hot were good. The mozzarella was the best and had the best cheese pull. The 8 hr ragu was initially good but in the end it was too much having the mozarella, meatballs and chicken parm with the same thick & heavy ragu which needed more sweetness. Even though the reviews for the chicken parm weren’t great, we wanted to give it a shot. We really wanted to enjoy the chicken parm, however, like the other reviews the chicken was not crispy because it was drenched in the ragu. The pasta was homemade but that sauce was so overpowering. We took the first few bites of the chicken parm and it was soggy…we didn’t finish the rest or take it home. Matt was very attentive and we did not complain to him about the food. Unfortunately, we won’t be back unless we wanted just the mozzarella sticks.
    

    • 
    • 

    Ella’s by Christian PetroniResponded on December 10, 2024

    Dear Honora, We very much appreciate you bringing your Ella's by Christian Petroni experience to our attention. Please trust that what you have described is not the type of visit we wanted for you, and we deeply apologize. We've gone ahead and reached out to you privately, and we hope to hear from you soon. With warmest regards, The Ella's by Christian Petroni Team
    

    Is this helpful?

    Report