Eleven Waters

Eleven Waters reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Cosmo

   Greater Boston1 review

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   Went there for one thing and it wasn’t available! Was not thrilled bc it was my wife’s bday
   

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2. T

   Tim

   Upstate NY1 review

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Was happy they had a Velentines Special. Been awhile since we’ve been there. Always nice to have a valet service! Everyone was very pleasant… Shelly was our server and she was super attentive. The manager, Greg was very pleasant and working to make sure all tables were being serviced and things operating smooth. Our food was enjoyable… I had the Rack of Lamb and was very happy; wife enjoyed her Filet. Hope they catch some momentum and keep this going… it’s such a nice experience….
   

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3. J

   Jeff VIP

   New York State432 reviews

   4.0

   Dined on February 8, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Delicious Saturday breakfast before heading out for the SU - BC basketball game. The restaurant’s food has been much improved from previous stays at the Marriott. Very friendly, personable and attentive service. Look forward to staying and dining here again soon.
   

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4. M

   Medical_Traveler

   New York City1 review

   2.0

   Dined on December 25, 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   A Disappointing Christmas Dining Experience Our Christmas Day dining experience at Eleven Waters was a letdown from start to finish, falling far short of any expectations for fine dining. While the effort to create an upscale atmosphere was evident, the execution left much to be desired. Environment: The seating area was uncomfortably cold, with the room temperature overlooked entirely. This simple yet crucial detail ruined the experience for many patrons. Some diners moved to the bar area seeking warmth, while others, including myself, resorted to dining with coats on. This is far from what one expects at a fine dining establishment. Food Quality: For the price, the offerings were mediocre at best. The prime rib, while somewhat redeeming, was tough and lacked the tenderness you’d expect. Desserts were unbalanced—either overly sweet or excessively bitter. Overall, the menu did not justify the cost, leaving much to be desired in terms of both flavor and presentation. Service: The servers were attentive and courteous, which was the only bright spot of the evening. However, the pre-visit experience soured things further. The woman who answered the phone two hours prior to our reservation was unnecessarily curt and rude when we inquired about cancellation policies. Her eagerness to emphasize the $55 cancellation fee felt almost gleeful, adding an unpleasant tone to what should have been a celebratory occasion. Final Thoughts: Eleven Waters missed a significant opportunity to impress on a special holiday. Comfort, quality, and professionalism are the cornerstones of fine dining, and this experience fell short on nearly all counts. It’s a shame because the potential is there, but the lack of attention to essential details and the uninspired menu made this experience a disappointment. I won’t be returning and would caution others to reconsider their plans if expecting a memorable dining experience.
   

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5. LR

   LianneR

   Chicago3 reviews

   5.0

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great breakfast and attentive staff. Recommend the eggs Benedict and the Cali Toast.
   

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6. J

   Judith

   Upstate NY1 review

   2.0

   Dined on November 28, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 3

   Buffet was 55.00 p.p. Did not include coffee or tea. Choice of roast beef or turkey and vegetables and desserts. Parking was 15.00.
   

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7. D

   David

   Upstate NY1 review

   5.0

   Dined on November 28, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and exceptional service for Thanksgiving buffet. Desserts and house wine were first-rate.
   

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8. S

   Steve

   Upstate NY1 review

   4.0

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We have a very nice Thanksgiving meal and experience at Eleven Waters on Thanksgiving Day. We truly appreciate the staff and hostess for working on Thanksgiving day!
   

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9. M

   Michael VIP

   New York City30 reviews

   4.0

   Dined on November 28, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   It was Thanksgiving morning in Syracuse NY. Virtually every other restaurant in and around the city were closed. The breakfast buffet was fine, a very nice variety for $20. And the kitchen made eggs to order in addition to the scrambled eggs at the buffet. I’m not sure how to rate the service. 2 of the 3 servers shot work called in sick, leaving one to look after everyone. She was great under extremely stressful circumstances. In addition a couple of the kitchen staff called in too (which is why we opted for the buffet). Those that were there did a great job, but shame on those that decided to flake on their co-workers. How they could walk in for their next shift and face those that showed up is beyond me. It’s a hard job to begin with. I’m hoping a manager will read this to their staff.
   

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10. M

    Michelle

    Upstate NY1 review

    4.0

    Dined on November 16, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    Everything was great. Server never bothered us but as nice as that seems we had to ask for Creamer, ask for Creamer (2xs) and she brought our food and we didn't see again until the check came.
    

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