Eddie Merlot's Prime Aged Beef & Seafood - Warrenville

Review summary

1. E

   Erica

   Chicago4 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 5

   Our experience has always been amazing but this visit was different. Our server was just not attentive and we waited a long time for everything. Our dinner was brought out by someone else and our server took forever to come check on us. We were half way done before he came to ask if we needed anything. We ordered more wine and that came once we finished eating. We ordered dessert and we waited 20 mins for it. When he brought it, it was not the dessert we ordered. Food was excellent as always but service was a bit off.
   

   Eddie Merlot's Prime Aged Beef & Seafood - WarrenvilleResponded today

   Hey Erica, We appreciate your feedback and are sorry to hear about the service issues you experienced during your visit. It's important to us that our guests are taken care of promptly and we apologize for the lapse. We're glad to hear that you've enjoyed our food and we'll make sure to use this as a learning experience to improve our service. We hope to serve you again soon and provide the excellent service you've come to expect from us. Best, Eddie Merlot's Prime Aged Beef & Seafood - Warrenville Management Team
   

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2. K

   Karen and Tom VIP

   Chicago32 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family including grandparents, children and grandchildren had dinner at Eddie Merlot. Since we were a larger group we had a little room on the side. Josh was our waiter and he was outstanding. Very professional yet friendly and warm. He attended to our every need (he had other tables to attend to) but was not overbearing either. The assistant servers were attentive as well. The food is always delicious - known for their steaks they are tender, juicy, and cooked to perfection. Everyone makes you feel special when you dine. Thank you for a great experience and I highly recommend Josh as your server. He is exceptional.
   

   Eddie Merlot's Prime Aged Beef & Seafood - WarrenvilleResponded today

   Thanks for the review, Karen! We're delighted to hear that you and your family had a great dining experience at Eddie Merlot's Prime Aged Beef & Seafood - Warrenville. It's wonderful to know that our team made you feel special and that you found our steaks to be tender and cooked to perfection. We're also pleased to hear that you appreciated the service provided by our staff. Your recommendation means a lot to us. We look forward to welcoming you and your family back soon!
   

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3. J

   Joe VIP

   Chicago20 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great date night experience. Service was excellent.
   

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4. B

   Bill VIP

   Las Vegas83 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Eddie Merlot’s continues to be consistent with excellent food and service. Everyone at our table had steak and it was delicious. Always a treat to dine here.
   

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5. V

   Vincent

   Chicago14 reviews

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Eddie Merlot offers great foods and services. Parking is convenience.
   

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6. B

   Bob

   Unspecified1 review

   2.0

   Dined on February 23, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Keep in mind when reading that the restaurant was not full on a Saturday night at 6:30pm: The Service was slow and we experienced 15 minutes between waiter visits. Drinks took 15-20 minutes to arrive, Martini served without olives which finally came 10 minutes later. at 40 minutes we we finally asked if we wanted appetizers. After a 1 hr and 15 minutes we were asked if we wanted to order. My wife ordered the lemon chicken. 10 minutes later we were informed they were out of chicken (6:30 reservations and out of Chicken already?). When the food finally arrived, all dishes (6 people) were on the cool side of warm. Not one hot plate of food. Steaks cold, Lobster cold, fish cold, sides warm not hot. Missing mushrooms, those came after the steaks were almost fully consumed. The steaks were cooked perfectly, but served cold. The porterhouses were mostly tough and not very tender. The lobsters were not all cooked the same, some perfect (but cold) while others were over cooked and cold. Tuna Steak was overcooked. We knew the prices before we made the reservations, and I must say this is probably to most overpriced restaurant I have ever eaten at. The quality of the food and service versus the price are not even close to what they should be. to miss on both service and food quality equals a pass from my party of 6. Very disappointing on every level. Total time to get 2 drinks, 1 appetizer, dinner and a free birthday cake (tasted like a thawed dry chocolate cake) took us a total of 2:45 minutes. Considering we knew what we wanted to order in the first 15 minutes, this was unacceptable. As far as thee speed of service goes, it's as if they had no expediters in the kitchen. $$ value = 1/10
   

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7. K

   Kris

   Chicago2 reviews

   3.0

   Dined on February 22, 2025

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   The sides and service were fantastic. The main meal was not worth the cost.
   

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8. S

   Sharon

   Chicago6 reviews

   5.0

   Dined on February 16, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, excellent service by our server, & even gave us a dessert, as we were celebrating my birthday!
   

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9. L

   Lea

   Chicago3 reviews

   3.0

   Dined on February 16, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Acceptable but steaks were a bit fatty - more than usual
   

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10. C

    Christopher

    Chicago1 review

    5.0

    Dined on February 16, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Eddie Merlots never disappoints. Service is always tremendous and the steaks are top notch. Highly recommend getting the Mac N Cheese as a side, it's hands down the best we have ever had!
    

    Eddie Merlot's Prime Aged Beef & Seafood - WarrenvilleResponded on February 16, 2025

    Thanks for the review, Christopher! It's great to know that our steaks and service met your expectations. We look forward to serving you again soon. Regards, Management team.
    

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