Earls Kitchen + Bar - Whistler

Review summary

1. D

   Doug

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   In the hours before our reservation I received 3 emails confirming changes to my reservation that I did not make. Our server delivered a drink for my wife, which was wonderful. She requested a second one but received a plain version. He insisted it was the same, which it clearly was not. Claimed the bartender just made it different..and why would they do that? He did only charge for the first one but made us feel weird about it. Food was very good but so expensive it affected our choices. Service was just not to our expectations.
   

   Earls Kitchen + Bar - WhistlerResponded 2 days ago

   Hello Doug, Thank you for taking the time to review our location. I am very sorry to hear of the poor experience you had, this is by no means our standard. I will be following up with all relevant parties to ensure experiences like this are not repeated, and use this as a learning tool for our team in the future. As it is imperative we renew your faith in our brand, I would be grateful for the opportunity to have you back in the restaurant for a redo dining experience. Please let me know if this is feasible by emailing me at holly.merchant@earls.ca and I will set up a reservation. Thank you again for sharing your dining experience with us and I look forward to hearing from you. Kind Regards, Night Manager holly.merchant@earls.ca
   

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2. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere. Server was very pleasant. Food was good for adults & kids too.
   

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3. OT

   OpenTable Diner

   Montreal

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wow super soirée , Mous avons super bien mangé et notre serveur était parfait 😉
   

   Earls Kitchen + Bar - WhistlerResponded 5 days ago

   Hi! A huge thank you for the amazing 5-star review! We are thrilled you enjoyed your overall experience, and that the food and service were above and beyond. Your support and kind words truly brighten our day. We can't wait to welcome you back for another memorable experience soon. Warmest regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca Assistant Night Manager - ellie.gosling@earls.ca
   

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4. A

   Andrew

   Hawaii

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely time thanks to our server Elle. Great food and portion size.
   

   Earls Kitchen + Bar - WhistlerResponded 5 days ago

   Hi Andrew! A huge thank you for the amazing 5-star review! We are thrilled you enjoyed your overall experience, and that the food and service were above and beyond. Your support and kind words truly brighten our day. We can't wait to welcome you back for another memorable experience soon. Warmest regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca Assistant Night Manager - ellie.gosling@earls.ca
   

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5. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Welcoming- high energy restaurant. The service is excellent & personalized. The food was delicious, prepared as we asked. The steak frites with 6oz prime sirloin was unbelievably wonderful! Prices are very good, too.
   

   Earls Kitchen + Bar - WhistlerResponded 5 days ago

   Hi! A huge thank you for the amazing 5-star review! We are thrilled you enjoyed your overall experience, and that the food and service were above and beyond. Your support and kind words truly brighten our day. We can't wait to welcome you back for another memorable experience soon. Warmest regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca Assistant Night Manager - ellie.gosling@earls.ca
   

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6. OT

   OpenTable Diner

   Vancouver

   1 review

   1.0

   1 review

   Dined on February 27, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Cold food, slow service. The same dishes returned twice due to being cold. Same starters came out 10 minutes apart.
   

   Earls Kitchen + Bar - WhistlerResponded 5 days ago

   Hello, Thank you for taking the time to review our location. I am very sorry to hear of the poor experience you had, this is by no means our standard. I will be following up with all relevant parties to ensure experiences like this are not repeated, and use this as a learning tool for our team in the future. As it is imperative we renew your faith in our brand, I would be grateful for the opportunity to have you back in the restaurant for a redo dining experience at our expense. Please let me know if this is feasible by emailing me at holly.merchant@earls.ca and I will set up a reservation. Thank you again for sharing your dining experience with us and I look forward to hearing from you. Kind Regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca
   

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7. D

   Dan

   Vancouver

   1 review

   1.0

   1 review

   Dined on February 27, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Food was stone cold! Waiter took it back to reheat, came back to us slightly warm! Really disappointed, have eaten here before and was good……don’t know what’s happened?! Almost every table in there was complaining with the same issue. They gave us free drinks and desserts but still a very expensive meal for cold food!
   

   Earls Kitchen + Bar - WhistlerResponded 5 days ago

   Hello Dan, Thank you for taking the time to review our location. I am very sorry to hear of the poor experience you had, this is by no means our standard. I will be following up with all relevant parties to ensure experiences like this are not repeated, and use this as a learning tool for our team in the future. As it is imperative we renew your faith in our brand, I would be grateful for the opportunity to have you back in the restaurant for a redo dining experience at our expense. Please let me know if this is feasible by emailing me at holly.merchant@earls.ca and I will set up a reservation. Thank you again for sharing your dining experience with us and I look forward to hearing from you. Kind Regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca
   

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8. H

   Hector

   Monterrey

   2 reviews

   4.0

   2 reviews

   Dined on February 26, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Muy buen servicio y ambiente. Los cortes de carne estaban en el término solicitado. Pero las pastas les faltaba sabor. Bebidas y postres muy buenos.
   

   Earls Kitchen + Bar - WhistlerResponded on February 27, 2025

   Hello Hector! Thank you for taking the time to leave this review. I am happy to see that you enjoyed your experience and look forward to making your next experience even more enjoyable! Kind Regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca
   

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9. D

   Doug

   VIP

   Vancouver

   9 reviews

   5.0

   9 reviews

   Dined on February 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had Vincent as our server and he was attentive. I appreciated how quick the drinks and food came as it was busy on a Tuesday night. The lounge had a great atmosphere and ambience too. I’ll be back soon
   

   Earls Kitchen + Bar - WhistlerResponded 5 days ago

   Hi Doug! A huge thank you for the amazing 5-star review! We are thrilled you enjoyed your overall experience, and that the food and service were above and beyond. Your support and kind words truly brighten our day. We can't wait to welcome you back for another memorable experience soon. Warmest regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca
   

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10. P

    Pablo

    Puerto Vallarta

    7 reviews

    5.0

    7 reviews

    Dined on February 26, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Very good experience, service, atmosphere and food is among the best in Whistler. we just missed the beer pitcher the restaurant had in the past.
    

    Earls Kitchen + Bar - WhistlerResponded on February 27, 2025

    Hello Pablo! Thank you for taking the time to leave this review. I am happy to see that you enjoyed your experience and look forward to making your next experience even more enjoyable! Kind Regards, Sofia Wright - Guest Experience Manager  Night Manager - holly.merchant@earls.ca
    

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