Earls Kitchen + Bar - Victoria

Earls Kitchen + Bar - Victoria reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Meaghan

   Toronto1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service in the lounge. Sol provided fantastic recommendations. Everyone enjoyed their meals. We will be back next time we are in Victoria!
   

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2. B

   Brandon

   Vancouver1 review

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Service was top notch! Food was excellent as well but we haven’t had that level of service in a while. We were very impressed!
   

   Earls Kitchen + Bar - VictoriaResponded 1 day ago

   Thank you so much for taking the time to leave us a 4-star review! We're delighted to hear that you enjoyed your experience at our restaurant and appreciate your kind words. While we're pleased that we could meet your expectations, we always strive to provide a 5-star experience for all our guests. If there’s anything we could have done to make your visit even better, we’d love to hear your thoughts. Your feedback helps us to continue improving. We hope to have the pleasure of welcoming you back soon for an even more memorable dining experience!
   

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3. A

   Andy

   Vancouver25 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   The service was ok. But out first server didn't bother to tell us Happy Hour was going to end and so we didn't order anything. Then we ordered dinner and settled with her so the 2nd server can take over. The 2md server didn't pay any attention to us for 15 to 20 minutes and barely came by. We ordered another few round of drinks and the last order of wings and pizza was blah..pizza was good but the "wings" were all drumsticks. 100% drumsticks....Will look for dining options elsewhere next time.
   

   Earls Kitchen + Bar - VictoriaResponded 1 day ago

   Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience at our restaurant was far from what you had hoped for. Your satisfaction is incredibly important to us, and it's clear that we fell short of delivering the quality and service we strive to provide. We take your concerns very seriously and would appreciate the opportunity to learn more about what went wrong. If you're open to it, please reach out to us directly at chawkshaw@earls.ca, as we would like to discuss your experience further and see how we can make things right. Your feedback is invaluable to us, and we will be using it to make the necessary improvements. We hope that you might consider giving us another chance in the future to show you the true standard of our service.
   

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4. OT

   OpenTable Diner

   Vancouver1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, the food and the service was outstanding! We can’t wait to go back! 
   

   Earls Kitchen + Bar - VictoriaResponded 3 days ago

   Thank you so much for your 5-star rating! We're thrilled to know that you had a great experience at our restaurant. Your support means the world to us. We look forward to serving you again soon for more delicious moments!
   

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5. L

   Layla

   Vancouver1 review

   4.0

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Me and my boyfriend went during late happy hour on a Sunday. The place was not very busy which was nice for a change. The food on the happy hour menu was amazing and had so many options. I got the queen bee pizza and my boyfriend got the steak frites. Food was great for the price and the drinks were aswell. Our server was great, very kind and attentive, double checked with my boyfriend on how he wanted his steak done and made sure there was no miscommunication. Overall a really good experience every time.
   

   Earls Kitchen + Bar - VictoriaResponded 6 days ago

   Thank you so much for taking the time to leave us a 4-star review! We're delighted to hear that you enjoyed your experience at our restaurant and appreciate your kind words. While we're pleased that we could meet your expectations, we always strive to provide a 5-star experience for all our guests. If there’s anything we could have done to make your visit even better, we’d love to hear your thoughts. Your feedback helps us to continue improving. We hope to have the pleasure of welcoming you back soon for an even more memorable dining experience!
   

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6. S

   Stella

   Portland1 review

   5.0

   Dined on March 9, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a great time at Earls this weekend. Ben and Veronica took great care of us and so did the rest of the team!
   

   Earls Kitchen + Bar - VictoriaResponded 3 days ago

   Thank you so much for your 5-star rating! We're thrilled to know that you had a great experience at our restaurant. Your support means the world to us. We look forward to serving you again soon for more delicious moments!
   

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7. R

   Robert VIP

   Victoria2 reviews

   3.0

   Dined on March 3, 2025

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The steak was mediocre. It’s almost always a perfect meal and today was really super average.
   

   Earls Kitchen + Bar - VictoriaResponded on March 5, 2025

   Thank you for taking the time to share your experience with us. We appreciate your honest feedback, as it helps us to improve and provide a better experience for all our guests. We're sorry to learn that we fell short of your expectations. Your comments have been shared with our team, and we'll be addressing the issues you've highlighted. We hope you'll consider giving us another chance in the future. We're committed to making your next visit a memorable one, with the quality and service you deserve. Please email chawkshaw@earls.ca at your convenience so that I can invite you back into the restaurant as my guest. All the best, Christina Hawkshaw General Manager
   

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8. M

   Melinda

   Vancouver2 reviews

   5.0

   Dined on March 1, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Went to Earls for brunch to celebrate a girlfriend’s birthday. The birthday girl was treated really special receiving a beautiful handwritten birthday card and free dessert with a candle. We all had a variety of eggs Benedict and each one was delicious. The service was great!
   

   Earls Kitchen + Bar - VictoriaResponded on March 2, 2025

   Hello Melinda, We are so pleased to hear that you had a pleasant experience with us. Your kind words mean the world to us! We look forward to hosting you for more delicious moments soon. Isabelle Gray Guest Experience Manager
   

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9. L

   Lisa

   Vancouver1 review

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Although the portions were small, the food was fantastic.
   

   Earls Kitchen + Bar - VictoriaResponded on February 22, 2025

   Hello Lisa, Thank you so much for your 5-star rating! We're thrilled to know that you had a great experience at our restaurant. Your support means the world to us. We look forward to serving you again soon for more delicious moments! Isabelle Gray Guest Experience Manager
   

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10. J

    Jason

    Vancouver4 reviews

    5.0

    Dined on February 21, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    What a great night and an excellent spot to enjoy the Canada USA hockey final game!! Service was excellent, food was great and the ambience matched the energy of everyone Cheering on Canada! Thanks for the great service Ali!
    

    Earls Kitchen + Bar - VictoriaResponded on February 22, 2025

    Hello Jason, Thank you so much for taking the time to leave us a review. We are so pleased to hear that you enjoyed watching the game with us! We hope to see you again soon for more delicious moments! Isabelle Gray Guest Experience Manager
    

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