Earls Kitchen + Bar - Southcentre

Review summary

1. P

   Paul

   Ottawa1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Excellent food, above average services. Atmosphere was great, never felt crowded in although the restaurant was full.
   

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2. K

   Kelly

   Calgary3 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We always have great food and service. It is one of our favourite locations.
   

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3. D

   Dana VIP

   Calgary6 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service, delicious food, and we love the ambiance! We enjoyed taking advantage of happy hour prices, and the location is so close to home, making it incredibly convenient.
   

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4. R

   Ron VIP

   Calgary8 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food was consistent as always
   

   Earls Kitchen + Bar - SouthcentreResponded 3 days ago

   Hi Ron, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Marina Manna Guest Experience Manager marina.manna@earls.ca
   

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5. L

   Laurene

   Calgary9 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   The five of us went for lunch and it was very busy and very noisy. The restaurant and lounge was very full and the tables are close together. Two of us had the Margherita pizzas ($22.50 each), one had the tortellini with cajun chicken ($31.75), one had the roast beef sandwich with mushrooms for $25.75 and I had the cobb salad for $18.50 (with no added protein). Two of us had a Corona Sunbrew (non-alcoholic) for $8 (too expensive for non-alcoholic beer) each and the rest had water. The food was okay but the prices are very high in most cases. With tip, the bill came to $171.00 which is crazy expensive for 5 people for lunch! Can't imagine how much dinner would be. The server was good and the washrooms were clean. But the cost for lunch was exorbitant and we unfortunately, won't be returning any time soon.
   

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6. OT

   OpenTable Diner

   Calgary3 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Meeting a friend for lunch, after not seeing one another for a couple of years, our server and the management checked in on us often and were super patient with us during our long visit. The food was great, the atmosphere was awesome. Thank you! We’ll be back! -Rhonda
   

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7. Y

   Yumster

   Calgary1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Started with Calamari, which was dry and over cooked. It was extremely chewy and inedible so we sent it back and ordered a completely new dish which was ok. We then tried to order a bottle of wine, which it looked as though at least 80% of their choices for bottles were not available. This is the second time this has happened, which perplexed us. Why not update your wine list with wines you actually carry? We told our server specifically we did not want the wine that they serve from their “tap” options, and wanted a specific bottle. When she return with the bottle it was one that was from their “tap” options, and again sent it back. Eventually she found the bottle we were asking for, not sure why she didn’t bring the bottle in the first place? We then moved on to our mains, my dish was served with the noodles slightly under cooked, and still had a slight crunch that is apparent when this happens, I was hungry at this point and didn’t want to wait another 15 minutes for them to redo the dish so I just ate it. My wife’s side salad looked as though it had been sitting under a heat lamp for too long as the leaves were wilted and the portion was tiny, even for a side salad. We then went to pay the bill and had mixed everything up, under charging me by $130, to which I was honest and pointed this error out. They then spent the next 15-20 minutes trying to figure out what went wrong, and told us they had double charged our friends card (they were dining with us too) and they were going to have to refund that and recharge everything again. To apologize for the mix up and the experience our server offered us a dessert or a coffee, which I agreed to a cappuccino while we were waiting for them to try and sort out what went wrong. After finally sorting everything out and refunding credit cards and charging others I waiting patiently for 10 minutes for my cappuccino and asked where it was, to which I was told, “I forgot to ring it in”. We left extremely disappointed.
   

   Earls Kitchen + Bar - SouthcentreResponded 5 days ago

   Hi there, Thank you for taking the time to review your last visit to our location. I am truly sorry to hear that your recent experience did not meet the high standard of service we strive to provide. Your feedback is extremely important to us, and we will be addressing this with our team to ensure moments like this do not occur again. Please reach out to me at marina.manna@earls.ca to discuss this further. I look forward to hearing from you, Marina Manna Guest Experience Manager
   

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8. MG

   MagdalenaG

   Calgary1 review

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good food , very good service. I like this restaurant. I strongly recommend!!!
   

   Earls Kitchen + Bar - SouthcentreResponded on March 9, 2025

   Hi MagdalenaG, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Marina Manna Guest Experience Manager marina.manna@earls.ca
   

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9. l

   linda

   Toronto3 reviews

   5.0

   Dined on March 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Consistently good food and service. Always enjoy coming to Earls.
   

   Earls Kitchen + Bar - SouthcentreResponded on March 9, 2025

   Hi Linda, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Marina Manna Guest Experience Manager marina.manna@earls.ca
   

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10. B

    Bruce

    Calgary5 reviews

    5.0

    Dined on March 7, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Earl's Southsentre is very busy every time we go there, but service is still is great. Victor and Colin both came to greet us and our servers were all very friendly and efficient. They run Earl's the way a food service business should be run. Great place Bruce and Ann Blough
    

    Earls Kitchen + Bar - SouthcentreResponded on March 9, 2025

    Hi Bruce, Thank you for taking the time to review your experience. We look forward to hosting you again soon! Marina Manna Guest Experience Manager marina.manna@earls.ca
    

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