Earls Kitchen + Bar - Penticton

Review summary

1. L

   Leeann

   Vancouver

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Since the change in menu there are very few gluten free options. Having a dedicated gluten free fryer, not putting breadcrumbs in the spinach dip, and in general being more mindful to the growing Celiac community would be fantastic. We used to have many more gluten free options at Earls but after last night, we won't be returning. We spoke to the shift lead last night and were informed that menu changes and the kitchen equipment are all controlled by Earls corporate and not by the individual restaurant, which we can of course appreciate. She was lovely and understood our frustration. We had asked about why there were so few gluten free options on the menu and if there was a dedicated space in the kitchen that was cross-contamination free. We were told no. When our food was delivered, of which the only gluten free option was the steak - as even the sushi somehow had gluten in it - we were told that since the change in recipe for the spinach dip now contained breadcrumbs and it also was not gluten free. Earls used to be our favourite place to go for a nice dinner and cocktails but the menu changes are excluding a growing population of people in our small community.
   

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2. J

   Joseph

   Vancouver

   2 reviews

   3.0

   2 reviews

   Dined on September 30, 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   Service was great but the food quality was a bit down. The new calamari… sucks… small portion compared to the one they had before. And the price was the same or more than some of the mains. It was dead in there for a Saturday night… I can see why.
   

   Earls Kitchen + Bar - PentictonResponded on October 15, 2024

   Hi Joseph! The Calamari should be 8 ounces and I am happy to refund you if you were not pleased with the quality or value. We do not want you to have a bad taste about Earls and find an appetizer you enjoy or remake the calamari again. Please call me at 250-328-8981, Sincerely, Celine Lucier
   

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3. G

   Glenn

   Vancouver

   34 reviews

   vip
   5.0

   34 reviews

   Dined on September 15, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   A great location and lived the design of the restaurant. The tuna poke bowl was exceptional and my wife’s steak frites were too. Happy Hour pricing made this even better. Our server was also very nice
   

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4. L

   Lily

   Vancouver

   1 review

   5.0

   1 review

   Dined on September 14, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food. Young Teal was new but so pleasant and so helpful and very attentive. Thank you.
   

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5. P

   Pauline

   Vancouver

   1 review

   1.0

   1 review

   Dined on September 8, 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   I could not believe how horrible our experience was at Earls. We were swarmed by flies. The service forgot the peppercorn sauce for my sons steak she never asked how are meal was my oysters were so small it was like they actually removed the oyster and just left the muscle and for that price it was rediculous. Not sure why they kept dimming the lights and increasing the volume of the music, it’s not like it’s a bar people are trying to have a nice meal. 3 people and a $300 dinner was not impressed
   

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6. T

   Tom

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined on September 7, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Our server Maddy (Madelaine) was excellent. She was so good at interacting with our group of six on the patio. Professional, knowledgeable and efficient, but also fun and personable. She was a big part of us having a great evening.
   

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7. D

   Doris

   Vancouver

   3 reviews

   vip
   4.0

   3 reviews

   Dined on August 9, 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   once again the pizza had quite a blackened crust. we order it underdone and always ask for it not to be burned but our luck in getting what we order is very slim. Its really too bad. We love eating at Earls but I don tnow if we'll go back for piazza again. I can assure you this happens very frequently. The waitress and manager very very apologetic and took the piazza off the bill and gave my husband a free dessert. We have had pizza done great,no black so it is possible. T
   

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8. r

   roger

   Edmonton

   16 reviews

   4.0

   16 reviews

   Dined on August 5, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Earls is getting expensive for a family meal. Usually the food quality offsets this to some extent; not last night. My risotto was more akin to rice soup.and the Parmesan chicken lacked flavour and seasoning. Service was very good but food quality was disappointing.
   

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9. C

   Camille

   Calgary

   1 review

   5.0

   1 review

   Dined on August 4, 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Honestly the location sucks and even the staff agree. But despite that, the restaurant has friendly staff and good food. I would add some fans to their outdoor patio especially during this heat wave. Our server was friendly and fast. We had a good time as a family here with our two young kids and teenager.
   

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10. D

    Doris

    Vancouver

    3 reviews

    vip
    5.0

    3 reviews

    Dined on August 3, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Pizza a bit dark on bottom even though asked for underdone. found it loud even though im hard of hearing. rest was awesomw.
    

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