Earls Kitchen + Bar - Legacy West

Review summary

1. D

   Derrick VIP

   San Francisco7 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 1
   4. Ambience 5

   Food was great but the server wasn’t that attentive to my family and I. The fact that it wasn’t a lot of people in the place, and still had poor service, is unacceptable
   

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2. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic All Around!! We had a great time and the best service!!
   

   Earls Kitchen + Bar - Legacy WestResponded 4 days ago

   Hi there, Thanks so much for taking the time to leave us a 5 star review! We look forward to hosting you again. Azalea - Lounge Manager
   

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3. K

   Kurian VIP

   Dallas1 review

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation for 9:30 and we arrived at 9:25. We were seated on on the patio and the host dropped off water and silverware. The server never came to greet us. The table next to us was cleaned, sat , greeted and received their cocktails while we were waiting to be greeted. After waiting for the 17 mins for a server to greet us we informed the host stand we were leaving. Went across the street to Taverna and was immediately sat and greeted within 2 mins.
   

   Earls Kitchen + Bar - Legacy WestResponded 4 days ago

   Hi Kurian, Thank you for sharing your feedback. We're truly sorry for the overall experience you had with us. It’s disappointing to hear that we didn’t meet the standards we strive for, and we understand how frustrating it must have been to wait for service. We will be addressing this with our team to ensure that this does not happen again. We appreciate you giving us a chance, and we hope you’ll consider giving us another opportunity to provide a better experience. I would love to invite you back in and I will see to it personally that you are well taken care of. I can be reached at, azalea.beattie@earls.ca Azalea - Lounge Manager
   

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4. OT

   OpenTable Diner

   Dallas3 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Server was very accommodating and friendly! We will definitely be back!
   

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   Earls Kitchen + Bar - Legacy WestResponded 4 days ago

   Hi there, Thank you so much for your kind words and the perfect ratings! We're thrilled to hear that you had such a great experience with us. We strive to provide friendly and accommodating service and it's always wonderful to hear when we've succeeded. We look forward to welcoming you back soon! Azalea - Lounge Manager
   

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5. OT

   OpenTable Diner

   Dallas3 reviews

   2.0

   Dined on March 2, 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 4

   I loved the food and the ambiance.. unfortunately I have to give a low rating for service! I and my friend felt ignored by our server! He never checked on us during our time there. The only time he came by was to order our food and to give us the bill! Other servers brought our foods and drinks! Poor customer service!
   

   Earls Kitchen + Bar - Legacy WestResponded on March 6, 2025

   Hi there, Thanks for the review. We're glad to hear that you enjoyed the food and ambiance! I truly apologize for the service you received. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide the high-quality service you deserve. If you would like to chat further on how I can help rectify this situation and regain your trust as a loyal guest, please feel free to email me at, azalea.beattie@earls.ca Azalea - Lounge Manager
   

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6. DB

   DianneB

   Dallas4 reviews

   5.0

   Dined on March 2, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was our second visit to Earl’s and we can tell you that they deliver consistent menu items and outstanding service. The crabcake appetizer is not to be missed!
   

   Earls Kitchen + Bar - Legacy WestResponded on March 6, 2025

   Hi Dianne, Thank you so much for your kind words and support! We're thrilled to hear that you enjoyed our menu and service. Your feedback is greatly appreciated and we look forward to your next visit. Azalea - Lounge Manager
   

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7. OT

   OpenTable Diner

   Dallas1 review

   5.0

   Dined on February 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My favorite restaurant! Shoutout to our server Mackenzie for the great recommendations and hospitality 🔥
   

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8. N

   Nadir VIP

   Los Angeles2 reviews

   2.0

   Dined on February 23, 2025

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Food and service have significantly declined. Spent $300 on sea bass and drinks. Service was incredibly slow
   

   Earls Kitchen + Bar - Legacy WestResponded on February 28, 2025

   Hi Nadir, Thank you for your review. We’re truly sorry to hear that your experience didn’t meet expectations. Spending $300 should come with top-tier service, and we apologize for the slow service you experienced. I will make sure to address this with my team to ensure that it doesn't happen again. Your feedback is important to us, and hope you’ll give us another chance to provide you with a better experience in the future. Azalea - Lounge Manager
   

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9. V

   Varsha VIP

   Dallas4 reviews

   5.0

   Dined on February 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were a party of 12 and all of us had an amazing time.
   

   Earls Kitchen + Bar - Legacy WestResponded on February 24, 2025

   Hi Varsha, We're absolutely thrilled to hear that you and your party had an amazing time! We love creating memorable experiences for our guests and it's great to know we hit the mark for you. We look forward to welcoming you back for another great party soon! Azalea - Lounge Manager
   

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10. C

    Chelsey

    Dallas1 review

    5.0

    Dined on February 21, 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Food was great, service was amazing. Nice ambience. Great for date night, brunch, lunch, or happy hour.
    

    Earls Kitchen + Bar - Legacy WestResponded on February 24, 2025

    Hi Chelsey, Thanks for visiting us! We're thrilled to hear that you enjoyed your experience and love know that our food and service met your expectations. We strive to make our restaurant a great spot for all occasions. We look forward to welcoming you back for more memorable experiences! Azalea - Lounge Manager
    

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