Earls Kitchen + Bar - King West

Review summary

1. M

   Mike

   VIP

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great meal at earls and this time was no exception
   

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2. A

   Ava

   VIP

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   I had a decent experience. The service was not great, we ordered a bottle of wine for the table (4) and they brought 3 glasses. Then proceeded to give the taste, after that the server simply put the bottle in the chiller and just walked away and didn’t pour our glasses, leaving us to pour our own glasses (never seen this before). There were numerous occasions where they brought food to our table that we didn’t order, seemed like the servers/food runners had no clue where they were going. Also did not love the new vegetarian burger. Overall, service and food were OKAY, but loved the ambience and feel of the restaurant.
   

   Earls Kitchen + Bar - King WestResponded today

   Dear Ava, Thank you for your honest feedback—it’s clear we missed the mark during your visit, and I want to sincerely apologize. The wine service described, as well as the mix-ups with food, fell very short of the level of care we aim to provide —and that guests can expect every time they dine with us— here at Earls King West. I hear you on the vegetarian burger, and will absolutely share your thoughts with our kitchen team. As a first step, I would love to invite you and a guest back for a redemption experience to dine with us, on us. At your convenience, please email me directly at Amanda.gibbs@earls.ca to arrange a date that works for you. I would be grateful for the opportunity to ensure you have the Earls experience you deserve. Warm regards,
 Amanda Gibbs., Guest Experience Manager
   

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3. K

   Kevon

   Toronto

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Would always recommend Earls. Great food, friendly staff and fun vibe.
   

   Earls Kitchen + Bar - King WestResponded 1 day ago

   Hi Kevon, Thank you for the awesome review! We’re so glad to hear you enjoyed the food and had a great time with our team. We can’t wait to have you back to Earls King West for another round of delicious bites and good times. See you soon, Amanda Gibbs Guest Experience Manager, Earls King West
   

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4. J

   Jake

   Toronto

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They made a personal bday card for my girlfriend and it was one of the nicest things I have ever experienced at a restaurant. We love earls and this just made us feel so happy seeing that. Thank you so much and we can’t wait to come back again and again and again. Truly made our night.
   

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5. N

   Nooriya

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a lovely experience at Earls. Our server Jenna was amazing!
   

   Earls Kitchen + Bar - King WestResponded 1 day ago

   Hi Nooriya, Thank you for taking the time to share your experience! We are so happy to hear that Jenna provided such great service, I’ll be sure to pass along your compliments to her. We look forward to welcoming you back for another lovely visit to Earls King West soon! Best regards, Amanda Gibbs Guest Experience Manager, Earls King West
   

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6. Y

   Yazmin

   Toronto

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Séance and Blake Ella were amazing! Everyone was so lovely. The food was great, wine was great, service was great. Love the ambiance, not loud ( a touch cold by the window!) comfy chairs, reasonably priced food. The steak was DELISH. Happy hour deals looks phenomenal :)
   

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   Earls Kitchen + Bar - King WestResponded 1 day ago

   Hi Yazmin, Thank you so much for your kind words! We’re thrilled to hear that Séance and Blake made such a positive impact on your experience. We’re also glad you enjoyed the steak and the ambiance—we'll be sure to pass along your note about the window area being a touch cold. We can’t wait to have you back to enjoy our happy hour deals again soon! Warmly, Amanda Gibbs Guest Experience Manager, Earls King West
   

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7. S

   Steve

   VIP

   Toronto

   1 review

   1.0

   1 review

   Dined 6 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 2

   Reservation wasn’t ready until 40m after the booked time so we just stood by the bar waiting. Then the servers kept telling us we were in the way but we had nowhere else to go lol?? Nothing was comped. No manager spoke to us. Pretty trash experience.
   

   Earls Kitchen + Bar - King WestResponded 4 days ago

   Hi Steve, Thank you for taking the time to review your recent visit. I am so sorry to hear that you did not get the efficient service and hospitality that you deserved. What you described is unacceptable and not at all in line with the standards that our team strives to deliver, and that guests should be able to expect every time they dine with us, here at Earls King West. I will be investigating the matter immediately. In the interim, I would be grateful for the opportunity to make it up to you with a redemption experience, for yourself and a guest to dine on us. At your convenience, please email me directly at Amanda.gibbs@earls.ca to set up a date and time that works for you. I look forward to showing you how we’ve improved. Kindly, Amanda G., Guest Experience Manager
   

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8. E

   Elizabeth

   VIP

   Manitoba

   15 reviews

   5.0

   15 reviews

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Atmosphere is great and very casual. Went for brunch. While the menu is a bit limited for brunch, it was still really great. The staff, hostesses and servers, we’re very friendly, professional, and attentive.
   

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   Earls Kitchen + Bar - King WestResponded 6 days ago

   Hi Elizabeth, Thank you for joining us for brunch at Earls King West! We appreciate your lovely feedback and I am delighted that you enjoyed your time with us. I will make sure to pass along your kinds words about our host and service team! Warm regards, Amanda G., Guest Experience Manager
   

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9. Z

   Zeenat

   Toronto

   1 review

   5.0

   1 review

   Dined on January 12, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had an amazing night at Earls. The ambience of the restaurant was unique, and the food was meticulously prepared. My favorite was the Chicken Hunan Kung Pao, which had all the right flavors. The star of the night was our server, who was so efficient and ensured all our orders came out in a timely manner. She didn’t miss a single detail and never neglected our table. She was also incredibly patient with us, given that we started as a group of four and ended up being seven. All in all, the service was great, and my friends and I will definitely go back.
   

   Earls Kitchen + Bar - King WestResponded 6 days ago

   Hi Zeenat, Thank you so much for your kind words and generous feedback! As a fellow Hunan Kung Pao fan, I am so glad you got to experience the dish, it's definitely a star on our menu. I will make sure to pass along your lovely review to your server Nela, she's a wonderful member of our Earls King West team and I am delighted to hear that she helped make your experience such a positive one. On behalf of the Earls King West team, we look forward to having you join us for another Saturday at Earls sometime very soon! Kindly, Amanda G., Guest Experience Manager
   

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10. S

    Scott

    Toronto

    10 reviews

    5.0

    10 reviews

    Dined on January 11, 2025

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 4

    Had a great time at Earls on King West. Food and service was excellent, and good value overall. Will return in the future!
    

    Earls Kitchen + Bar - King WestResponded 6 days ago

    Hi Scott, Thank you so much for your feedback! I am happy to hear your visit with us at Earls King West was an enjoyable one. If there is anything we can improve upon to make your food, service and ambience experience a home run for your next visit, my direct email is Amanda.gibbs@earls.ca. We look forward to having you dine with us again soon! Cheers, Amanda G. Guest Experience Manager
    

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