Earls Kitchen + Bar - Boston - Prudential Center

Review summary

1. M

   Mark

   Greater Boston

   37 reviews

   4.0

   37 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   Earl's is on the more expensive side for a place like this. Sure, it's Back Bay, but still. While food prices have increased generally, it seems like they've increased more than average here. I've visited many times over the last several years, so the pricing was a little surprising. My Southwestern Salad was very good, as was the Clam Chowder appetizer. My mate's steak and sushi was only "Ok" according to him (overcooked steak and the sushi was in fact more cooked than he expected. Perhaps sushi should not be put under the warming lights?) This is also a loud place. A great energy, especially for the younger crowd. Bring your noise-canelling hearing aids if you are older. I like Earl's, but the pricing will make me think twice before returning too soon.
   

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2. J

   Janissa

   Greater Boston

   3 reviews

   vip
   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter Brandon was amazing. He was knowledgeable on the food and drinks, never had us wait too long in between drinks, apps and entrees and was so kind!
   

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3. J

   Jon

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   This was our second time! Everything was good however a few of our dishes were cold and my dinner was overcooked and dry.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 3 days ago

   Hi Jon! Thank you for taking the time to leave us a review. I am sorry the food quality was not top notch during your most recent visit. If willing, I would love the opportunity to chat further in an effort to gain more insight on which items they were and ensure they come out perfect during your next visit. I can be reached best via email at sarah.rosenstein@earls.ca. Cheers, Sarah Rosenstein- Restaurant Manager
   

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4. H

   Hannah

   Greater Boston

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was so nice and helpful making our friends surprise birthday party a celebration to remember. Food was amazing and the winter wonder-lounge was so fun and festive. Thank you so much!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 1 day ago

   Hi Hannah, thank you for taking the time to leave us a review. We are excited to know you got to enjoy our Winter Wonder Land and we look forward to hosting you again soon. Cheers!
   

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5. Y

   Yolanda

   Greater Boston

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 3

   Had a really terrible food experience today, it was cold and took over an hour
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 3 days ago

   Hello and thank you for taking the time to leave us a review. We are sorry to hear you were not blown away by your most recent visit. If willing, I would love a chance to gather more specific feedback in an effort to improve your next visit. I can be reached best via email if you are open to sharing more and I look forward to chatting soon. Cheers, Sarah Rosenstein - Restaurant Manager sarah.rosenstein@earls.ca
   

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6. R

   Rashaun

   Greater Boston

   35 reviews

   5.0

   35 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wait staff were very attentive and friendly including the management. Love the vibe and festive drinks. Place was packed with the patio and everyone going to the Pops including our party and those coming from the Bruins game.
   

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   Earls Kitchen + Bar - Boston - Prudential CenterResponded 3 days ago

   Hello and thank you for taking the time to leave us a review. We are glad to know you felt so well taken care of by our team and we look forward to hosting you again soon. Cheers, Sarah Rosenstein- Restaurant Manager
   

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7. A

   Anne

   London

   3 reviews

   vip
   3.0

   3 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Unfortunately, this establishment chooses to suggest tips based on the total including tax. I hold management and ownership responsible for this flaw rather than wait staff. I love this place, but please don’t suggest tips on tax. Not appropriate or ethical.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 4 days ago

   Hi Anne, thank you for taking the time to leave us a review. I am sorry to know that the gratuity system for our payments was unsatisfactory for you. Please know this is the system used across many restaurants in the city. However, I will be taking this feedback directly to our team. If there is anything I can do in the meantime to remedy your most recent visit, let me know. I can be reached best at sarah.rosenstein@earls.ca. Cheers, Sarah Rosenstein - Restaurant Manager
   

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8. C

   Caitlin

   Greater Boston

   2 reviews

   3.0

   2 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   I went for my daughter bday it was cute with Xmas lights but I spent around 650$ and had to wait a long time for our food due to an “incident in the kitchen” which they apologized for but offered no compensation also no one even sang happy bday they just dropped of the dessert I ordered I expected more for what I paid and the time I spent especially since I noted it was a birthday in the open table app
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 3 days ago

   Hi Caitlin, thank you for taking the time to leave us a review. I am deeply sorry to know your most recent visit was not over the top for your daughters birthday and moreover my apologies for the long wait on your food. If willing, I would love the opportunity to chat further in an effort to make things right. I can be reached via email at sarah.rosenstein@earls.ca where I would be happy to schedule a phone call. I look forward to hearing from you. Cheers, Sarah Rosenstein- Restaurant Manager
   

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9. J

   Jack

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was my second visit to this location. Last year, the entire staff rose to the occasion when the kitchen crashed at the height of the rush. They were on top of it and made sure that meals arrived in time for us to eat and get to our event. Fortunately, this year, that didn't happen. The staff's attention to detail and their work to get our party together was much appreciated. I cannot say enough about Earl's. We will be back next year.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 1 day ago

   Hi Jack! Thank you so much for choosing Earls at the Prudential once more. We are ecstatic to know you felt so well taken care of by our staff and we look forward to hosting you during your next trip to Boston. Cheers, Sarah Rosenstein - Restaurant Manager
   

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10. E

    Emily

    Greater Boston

    27 reviews

    5.0

    27 reviews

    Dined 5 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Scotty, our waitress, was absolutely incredible! the food was phenomenal as well! Highly recommend.
    

    Earls Kitchen + Bar - Boston - Prudential CenterResponded 3 days ago

    Hello and thank you for taking the time to leave us a review are grateful to know you enjoyed your visit and felt so well taken care of by Scotty. We look forward to hosting you again soon. Cheers, Sarah Rosenstein- Restaurant Manager
    

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