Earls Kitchen + Bar - Boston - Prudential Center

Review summary

1. OT

   OpenTable Diner

   Greater Boston

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nate the best server ever!!! so funny, went above and beyond for us on our anniversary. will definitely be back and request him!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 1 day ago

   Hello and thank you for taking yhe time to leave us a review. We are thrilled you felt so specially taken care of by Nate on your special day and we look forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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2. l

   laura

   Greater Boston

   4 reviews

   5.0

   4 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing host and waitress! Both were very friendly and accommodating
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 3 days ago

   Thanks for visiting us, laura! We're thrilled to hear that you had an amazing experience at Earls Kitchen + Bar - Boston - Prudential Center. It's great to know that one of our hosts made your visit even more enjoyable. We will share this recogntion for Brendon at our team meetins throughout the hoildays. We look forward to serving you again soon! Happy Holidays, The Earls Management Team
   

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3. R

   Rebecca

   San Francisco

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Nathan was an outstanding waiter who need his food! He even brought out a free dessert for my birthday which was awesome!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 5 days ago

   Hello and thank you for taking the time to leave us a review. We are thrilled to know you enjoyed our food, service and ambiance. The team at Earls Prudential looks forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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4. N

   Nicholas

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Juan was absolutely amazing! We had some friends from out of town and we wanted them to experience Earls. They couldn’t stop talking about how much they loved it and how great our server was. Thank you for a truly fantastic experience Juan!!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 5 days ago

   Hi Nicholas, thank you for taking the time to leave us a review. We are honored to have earned your trust and to know you felt so taken care of by Juan. Happy Holidays, Sarah Rosenstein - Restaurant Manager
   

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5. P

   Paige

   Greater Boston

   1 review

   2.0

   1 review

   Dined 7 days ago

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 1

   I made a reservation to be seated on patio and was told I couldn’t sit there and was seated in another location after getting a call in the morning stating we were still able to sit outside on the patio. Our waiter forgot our drinks twice and forgot utensils after appetizers.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 5 days ago

   Hi Paige, thank you for taking the time to leave us a review. I am deeply sorry to know your seating arrangements did not go as planned and we fell short in terms of service. If willing, I would love a chance to connect further in an effort to make things right. I can be reached best via email at sarah.rosenstein@earls.ca where we can set up a phonecall or a time in person to chat. I truly hope to hear from you soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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6. OT

   OpenTable Diner

   VIP

   Philadelphia

   1 review

   4.0

   1 review

   Dined on December 21, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The food, atmosphere, and service are how they’ve always been—exceptional. Unfortunately, however, one of the best menu items, the Yucatán tacos, were replaced with a 4 taco menu. While the new tacos are generally great additions, the replacement Pollo tacos don’t come close to how great they used to be as a result of the new ingredients, chicken cut, and, most importantly, the overall spice lacking. The new side choice for the tacos was appreciated, but bring the Yucatán back!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 7 days ago

   Hello and thank you for taking the time to leave us a review. Our team is excited to know you enjoyed our atmosphere and service. However, I am sorry to hear one of your staple items has been removed from the menu. Please know it is still our goal to help you find something on the menu that you will absolutely love and we will continue to share your feedback with our team. We look forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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7. HB

   HillaryB

   New York City

   2 reviews

   2.0

   2 reviews

   Dined on December 21, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   It was just okay. The waiter frowned and was obviously not happy when only half out party ordered drinks initially. He was attentive and his inconsistent attitudes were felt. Two people in our party didn’t order drinks until the main course was served. When they did, we got a genuine smile. The rice served with one meal was so dry and there was barely any of the sauce that went with it on the plate. It took too long to find our waiter anywhere to ask for more. Food was really just okay - nothing to get excited over. Waiter was again excited when we ordered dessert. The dessert was the only dish worthy of praise. I shared the gluten-free chocolate cake with my husband and we both thought it was great.
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded 5 days ago

   Hello Hillary, Thank you for taking the time to leave us a review. I am sorry to know your most recent visit in terms of service and food. Please know it is our number one priority to make things right and that we want each guest to feel welcome while enjoying amazing food. If willing, I would love to chat further to see what I can do in an effort to make things right after your most recent experience. I can be reached best via email at sarah.rosenstein@earls.ca and hope to hear from you soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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8. L

   Lisa

   Greater Boston

   11 reviews

   5.0

   11 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing in every way!! We took a table on the patio.. It was festive and super warm!! I had chicken tacos and they were excellent! Many flavors. They serve you 2, but they are large!! I did a red wine -Paso Robles, very mellow for a winter night!! A great experience all around!! Highly recommend!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded on December 21, 2024

   Hi Lisa, thank you for taking the time to leave us a review. We are so excited you got to enjoy a beautiful glass of wine on our patio and we look forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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9. N

   Nicole

   Greater Boston

   3 reviews

   5.0

   3 reviews

   Dined on December 20, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Drew was amazing! He made my daughter’s birthday so special!
   

   Earls Kitchen + Bar - Boston - Prudential CenterResponded on December 21, 2024

   Hi Nicole, Thank you for taking the time to leave us a review. We are excited to know you felt so well taken care of by Drew and we look forward to hosting you again soon. Cheers, Sarah Rosenstein - Restaurant Manager
   

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10. P

    Philip

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on December 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    An amazing experience with great service from the staff! Definitely recommend 😎
    

    Earls Kitchen + Bar - Boston - Prudential CenterResponded on December 20, 2024

    Hey Philip, We're absolutely thrilled to hear that you had an amazing experience at Earls Kitchen + Bar - Boston - Prudential Center! It's wonderful to know that our staff's service made a positive impact on your visit. Your high ratings for our food, value, and overall experience truly mean a lot to us. We can't wait to welcome you back for another great experience! Best regards, The Management Team
    

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