Dovetale

Review summary

1. N

   Natasha VIP

   London16 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great place for a business breakfast. Highly recommended.
   

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2. C

   Carolyn

   London7 reviews

   3.0

   Dined on February 25, 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Fantastic ambience. Food is just ok and overpriced for what it is.
   

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3. M

   Michelle VIP

   London15 reviews

   4.0

   Dined on January 31, 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Went for a business lunch meeting. Whilst the a la carte menu was a tempting option, the set menu offering equally sounded good that we decided to try this out. Starter portions were generous and flavoursome. Their home made bread was exquisite. Our mains - albeit small in portion (perhaps even be mistaken as a starter for one of the dishes) had good depths of flavour and was beautifully presented. For its price point, I guess it’s fair portion. As a small feedback, I would say that service was friendly but was a little slow, (it was not particularly a rushed lunch service). Our drinks took a while to arrive, and had to ask for our bill a couple of times towards the end? Our waiter at the beginning perhaps was new, as had to repeat our order a couple of times, and not so familiar with the menu? Overall, it was great experience. Special thanks to Sylvia for great service and hospitality. Will be back, as I do come here quite a bit to use the Neighbourhood space for meetings. The hotel is also fantastic and stunning.
   

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4. B

   Benoit

   London41 reviews

   1.0

   Dined on January 29, 2025

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 1

   I’m not usually mean, but the restaurant is serving healthy (boooooooring) expensive food. They gave me bread without me asking and I had to pay £15 extra! Extremely cheeky, dare I say. Food was bland and boring, desert was oily and really not good (matcha with some coconut ice cream, seriously don’t take it). Absolutely will never ever come back.
   

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5. C

   Corinne VIP

   London4 reviews

   2.0

   Dined on January 4, 2025

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 2

   Came for a Saturday night date night with my spouse looking for something upscale with some ambiance. The venue is nice, but there was absolutely no vibe, practically empty. The waitstaff was constantly coming over to see if we needed anything to the point of it being a nuisance; "more wine?", "more bread?", "another bottle of water?"... it felt like they were constantly trying to upsell. The food was very nice, but that was about it. We got the bill and i was surprised to see that they charged £10 for the water (in their own refillable bottles, so obviously SodaStreamed in situ), £10 for the bread (two very cute small bagette style rolls) they repeatedly brought to the table (we didn't know we were being charged for it). Overall very average by London standards, and certainly overpriced at £350 total (2p) for an evening which was disappointing. Wouldn't recommend.
   

   DovetaleResponded on January 15, 2025

   Dear Corinne, Thank you for taking the time to write such a detailed and helpful review following your recent visit to Dovetale. We really value all feedback as it allows us to improve for the future. It is great to hear you enjoyed our venue and food offering; we are lucky to be located in the heart of Mayfair and have such a light and spacious venue. We do currently have a set cover charge of £5 per guest, which allows us to provide free-flowing filtered water and our home-made sourdough bread. Thank you once again and we hope to have the opportunity to welcome you back in the future. Kind regards, Grace Barnes F&B Admin Manager
   

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6. AH

   AlwaysHungry

   London2 reviews

   2.0

   Dined on November 30, 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Poor service, items were forgotten, took 20+mins just to receive bread and a barrata. After complaining to Alex about our experience she was kind enough to send us over some drinks on the house (mind you, we placed a order 20 mins prior that never came). Chicken and waffles was the best dish that we ordered. The pancakes were also lovely!
   

   DovetaleResponded on January 15, 2025

   Dear AlwaysHungry, Thank you for rating your visit to Dovetale and for sharing in-valuable feedback which allows us to improve our service for the future. I am pleased to hear that Alex played a positive part of your experience and was able to ensure you both were looked after. I must apologise for our service not reflecting our usual standards we strive to offer. I can assure you we have raised the issues with the team and will focus on ensuring this does not happen again. We hope to have the opportunity to welcome you back again. Best wishes, Grace Barnes F&B Admin Manager
   

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7. J

   Julia VIP

   Philadelphia75 reviews

   1.0

   Dined on November 28, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We made a reservation here using their online reservation system. Two days before the date, someone left a message that they could no longer seat us at our reservation time of 6pm and were changing our reservation to 9pm. We have children so that was not going to work for us. Plus we had made our reservation well in advance using THEIR system! Our hotel concierge called and whomever he spoke to said she would talk to the manager about changing our reservation back to the original time and would call me directly. No one contacted me. I then called the restaurant the date before our reservation date and explained the situation to someone who agreed that what happened to us was not right and that she would try to move things around to seat us earlier than 9pm. Again, no one contacted us. We then had to scramble to find a place for dinner on a holiday. What an awful way to treat patrons.
   

   DovetaleResponded on January 15, 2025

   Dear Julia, Thank you for sharing your experience, and I am genuinely sorry to hear about the difficulties you encountered with your reservation. We take your feedback very seriously, as it highlights an issue with communication and follow-through that clearly impacted your evening. There is no excuse for not contacting you as promised, and I sincerely apologise for any inconvenience this caused. We truly value our patrons, and your experience is not reflective of the standard we aim to uphold. Thank you again for bringing this to our attention, and I hope you might consider giving us another opportunity to serve you in the future. If you’d like to discuss this further or if there’s anything I can do to make things right, please don’t hesitate. Grace Barnes F&B Admin Manager
   

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8. O

   Omran VIP

   London68 reviews

   2.0

   Dined on November 17, 2024

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 3

   One of the best Sunday roasts in the city, wine list was not great, cocktails were perfect, front desk couldn’t find our OpenTable booking because they rely on another booking system but kindly gave us a table anyway. Service was ok.
   

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   DovetaleResponded on November 24, 2024

   Dear Omran, Thank you for sharing your comments following your visit to Dovetale. We really appreciate all feedback as it allows us to identify areas to improve for the future, so thank you again. We love that you appreciated our food; our culinary team work hard to combine seasonal and sustainable produce with simple yet effective flavours. We do use one main booking system, however all our reservations from all platforms are added, we are investigating as to why your reservation was not located, please do accept my apologies for this upon arriving to the venue and I can assure you is not a regular occurrence. We hope that you will return for the roast and cocktails and hope to have the opportunity to showcase the service our team strive for. Best wishes, Grace Barnes
   

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9. J

   Jo VIP

   London76 reviews

   5.0

   Dined on October 2, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely service atmosphere and food! Will definitely be back
   

   DovetaleResponded on October 28, 2024

   Hi there Jo, Thank you so much for rating your visit to Dovetale. We are delighted you enjoyed all aspects of your visit, and look forward to seeing you again sometime soon. Kind regards, Grace Barnes F&B Admin Manager
   

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10. OT

    OpenTable Diner VIP

    London8 reviews

    3.0

    Dined on August 31, 2024

    1. Overall 3
    2. Food 1
    3. Service 3
    4. Ambience 4

    Very disappointing Saturday brunch. Maybe it was what I ordered. The avocado bagel was bad. Bagel was soggy worse than the ones you can buy at the supermarket. There was barely any avocado on the bagel. The mint / herb sauce doesn’t pair well. Apparently the croque Madame was decent. Don’t recommend.
    

    DovetaleResponded on September 4, 2024

    Hi there, Thank you for sharing your feedback; We are pleased that you enjoyed the atmosphere and service, however sad to learn that not all aspects of your visit lived up to our usual standards. Our culinary team works hard to create a produce-led menu, consuming produce from sustainable and quality focused resources. We hope that if you visit us again, you will be able to experience this. Please reach out directly to myself, where I will personally oversee the arrangements. We are welcoming back our Sunday Roast from October, if this may be something of interest! We really value all feedback as this allows us to improve for our future guests, so thank you once again. Best wishes, Grace Barnes F&B Admin Manager
    

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