DoubleTree by Hilton Cheltenham

DoubleTree by Hilton Cheltenham reviews from people who’ve dined at this restaurant. Based on recent rating.

1. GD

   GemmaD

   Norfolk/Suffolk2 reviews

   2.0

   Dined on July 6, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 4

   Our reservation wasn’t on the restaurants list as we had booked through open table. Staff had asked if we had booked at reception which we hadn’t but we waited for a table. It took 35 minutes for our two drinks to arrive and when they did they were spilt down the side of the glasses. The drinks were removed from the final bill.
   

   DoubleTree by Hilton CheltenhamResponded on August 5, 2024

   Dear GemmaD Thank you for your feedback. I am sorry to hear about the issues you experienced during your visit. It's disappointing that your reservation wasn't on the list, and I apologise for the wait and the mishap with your drinks. I was glad to read that the team addressed this by removing the drinks from your final bill. I appreciate your understanding and hope to provide you with a better experience on your next visit. Sincerely Glyn Walker Operations Manager
   

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