Dessert Room at Bern's Steak House

Review summary

1. M

   Marc

   Tampa

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A perfect way to end the evening—romantic, peaceful, and offering a wide selection of desserts and spirits to indulge in.
   

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2. K

   Krystle

   Tampa

   23 reviews

   5.0

   23 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A great atmosphere, live piano music and delicious desserts and coffee. We had a great evening. We also did the kitchen and wine cellar tour following dessert and it was fun and interesting.
   

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   Dessert Room at Bern's Steak HouseResponded 3 days ago

   Thank you for your review, Krystle! We hope you'll plan a return visit soon.
   

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3. J

   Jennifer

   Tampa

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this! So sweet to bring us a treat for our anniversary!♥️
   

   Dessert Room at Bern's Steak HouseResponded 4 days ago

   Thank you for your review, Jennifer! We hope you'll celebrate with us again.
   

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4. S

   Stefanie

   San Francisco

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our Dessert Room experience was amazing!! This was my Christmas treat for my family and they were absolutely blown away. The lemon butter cake, French silk pie, caramel apple bread pudding, and peanut butter truffle were outstanding. Every staff member was wonderful, valets, hosts, our server, and Joseph the manager who took us downstairs for our tour. Noel and Iman guided our tour through the kitchen and incredible wine cellar. Everyone in the kitchen greeted us with a smile and a thank you. I live in Napa, CA and have worked in the hospitality and wine industry for many years. Thank you for an impressive memorable evening Bern’s - our family can’t wait to return!
   

   Dessert Room at Bern's Steak HouseResponded 6 days ago

   Thank you for your review, Stefanie! We are thrilled to hear this and will make sure to share your compliments with your entire service team. We look forward to welcoming you and your family again.
   

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5. d

   david

   Jacksonville

   6 reviews

   2.0

   6 reviews

   Dined on December 25, 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   We went to celebrate our sons college graduation. It was noted on the reservation. The server was very nice, but very rushed. Didn’t tell us anything about the place, the history or even the menu, just are you ready to order? The whole point was to have a special celebration and at the very least expose our kids to the history of Bern’s and why it is so special. Unfortunately it was not special. We were in and out 30 minutes and we had the banana foster as one of our desserts otherwise probably 15 minutes. I am not sure if this is typical now or just a single bad experience but if this had been my first time I definitely would not go back. Very disappointing.
   

   Dessert Room at Bern's Steak HouseResponded 7 days ago

   David, we are sorry to see this. We take your feedback very seriously and this is not the experience we strive to provide for our guests. Your review will be shared with our management team. If you would like to speak further with one of our managers, please reply to this message with your full name, reservation details and the best way to contact you. We will look into your concerns and get back to you promptly. Thank you for bringing your evening to our attention.
   

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6. L

   Lisa

   Tampa

   1 review

   5.0

   1 review

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Addie was amazing! Great service, excellent knowledge!
   

   Dessert Room at Bern's Steak HouseResponded 7 days ago

   Thank you for your review, Lisa! We will make sure that Addie receives your compliments. We look forward to your return in the new year.
   

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7. OT

   OpenTable Diner

   VIP

   Jacksonville

   11 reviews

   5.0

   11 reviews

   Dined on December 24, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Terrific experience. Great service. Amazing desserts.
   

   Dessert Room at Bern's Steak HouseResponded 7 days ago

   Thank you for your review! We hope you will return.
   

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8. C

   Cameron

   Tampa

   10 reviews

   5.0

   10 reviews

   Dined on December 18, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food, the recommendations from our server and the entire atmosphere were all top notch. We go a few times a year and have never been let down in any way shape or form.
   

   Dessert Room at Bern's Steak HouseResponded on December 20, 2024

   Thank you for your review, Cameron! Cheers to many more visit in the new year!
   

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9. J

   Jason

   Tampa

   1 review

   5.0

   1 review

   Dined on December 16, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Intimate atmosphere, wonderful service, food and drinks.
   

   Dessert Room at Bern's Steak HouseResponded on December 18, 2024

   Thank you for your review, Jason! We hope you will join us again soon.
   

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10. K

    Kendall

    Tampa

    1 review

    2.0

    1 review

    Dined on December 16, 2024

    1. Overall 2
    2. Food 5
    3. Service 1
    4. Ambience 3

    We checked in and the hostess completely forgot about us as all other parties were going ahead of us. It was literally 20 parties that went. Finally, she asked for our name again and said oops and apologies and got us sat down almost an hour later than our reservation. Of course, food and atmosphere were fabulous but it was an unfortunate experience.
    

    Dessert Room at Bern's Steak HouseResponded 3 days ago

    Kendall, we are so sorry to hear this. We take your feedback very seriously and this is not the experience we strive to provide for our guests. Your review will be shared with our management team. If you would like to speak further with one of our managers, please reply to this message with your full name, reservation details and the best way to contact you. We will look into your concerns and get back to you promptly. Thank you for bringing your evening to our attention.
    

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