Decimo at The Standard, London

Review summary

1. H

   Hedwig

   London

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   Great atmosphere but terrible service for the price we paid. We felt that the staff forgot about us and we were constantly trying to get their attention. We also got overcharged for items we hadn’t ordered, and even after asking them to change it was still wrong.. would definitely expect more considering the price point.
   

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2. K

   Kelly

   Portland

   9 reviews

   2.0

   9 reviews

   Dined 7 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   The service was awful. From the time we got to reception through our meal we were treated as an inconvenience. We asked for a couple of different things (as simple as water or additional chips) and were completely ignored. We sat at the bar and the bar men barely said 5 words to us, pushing our food toward us and out of their way without even a word. Our bill was wrong and they didn’t even apologize. We also heard them rudely turn away other customers who were hotel guests. The sommelier completely disregarded what we asked for, suggesting a Pinot noir after we said we wanted something bold and rich. We settled on an Argentinian after it felt like we were wasting his time. At no point in the meal did anyone asking if we were enjoying our food or if we needed anything else. On the positive side the food was good and the space is amazing. The views were incredible, even from the loo. A group of women we met in the elevator mentioned great service at the tables making the bar experience even worse.
   

   Decimo at The Standard, LondonResponded 2 days ago

   We’re really disappointed to hear that you did not receive the high standard of service that we strive for, and I’d like to reassure you that we take feedback like this seriously. I have passed your comments on to our team so we can look into this further. It’s good to hear you enjoyed our food and the space, and we would appreciate the opportunity to make this right. Please feel free to reach out to the restaurant directly via email, and a member of our team will ensure your next visit is a much more positive one! Thanks so much for your feedback and we hope to see you again soon.
   

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3. J

   Janet

   Buckinghamshire

   4 reviews

   vip
   4.0

   4 reviews

   Dined on November 22, 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Overall a really great experience at Decimo, beautiful decor and friendly and attentive service. My issue is the pricing, we got a tiny pork chop for £34 which was a little tough, £25 for a king prawn taco, I know these are luxury items but for what we got, it was not worth the price. The pigs head taco was disappointing too, not enough meat. So 5/5 for everything but food value for money which is 2/5
   

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4. R

   Rodolfo

   London

   4 reviews

   4.0

   4 reviews

   Dined on November 22, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The location is great, the place and the vibe are fantastic however the value for money could be better.
   

   Decimo at The Standard, LondonResponded 5 days ago

   Thanks for your feedback, Rodolfo. We're glad you enjoyed your visit and I have passed on your comments to our team for review. We hope to see you again and best wishes.
   

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5. N

   Niall

   London

   2 reviews

   2.0

   2 reviews

   Dined on November 21, 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   I was incredibly disappointed, I found their staff acting in a very nonchalant manner and not attentive at all. After we arrived we were sat at the bar nobody explained we would need to order our food via the barman that's no big deal but the way my order was taken was unprofessional. The barman was some distance away which lead to me quite literally shouting my order at him. Rather than allowing me to read a list of items they were taken one by one with the bar man saying "what else" after each item. In terms of attentiveness the menus were not taken after we ordered. We had all of our dishes come at the same time, I felt as thought they could have been staggered. The first waiter set out plates down next to the menus and walked off and I had to prompt him to take the menus. The atmosphere of your bar was beautiful such a shame it was let down by staff that gave the impression they didn't care about the experience customers were having. The food was good I can't fault it but it was eclipsed by the poor service.
   

   Decimo at The Standard, LondonResponded 3 days ago

   We really appreciate your feedback and are sorry to hear your service experience did not meet your expectations. I have passed on your comments to the team so we can review this internally, and we hope you will return to us so you can experience the high standard of service we strive for. Please feel free to reach out to the restaurant directly via email so that a member of our team can ensure your next visit is a more positive one! Best wishes.
   

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6. M

   Mark

   Leinster

   1 review

   5.0

   1 review

   Dined on November 19, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food, polite and energetic hosts. Great evening
   

   Decimo at The Standard, LondonResponded on November 21, 2024

   Thanks so much! We’re so glad to hear you enjoyed our food and were well looked after. Hope to see you again soon.
   

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7. D

   Deniz

   Berlin

   1 review

   vip
   3.0

   1 review

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Food was good, nothing extra ordinary. It gets so noisy and loud after 9pm. We left right after the dinner.
   

   Decimo at The Standard, LondonResponded on November 21, 2024

   Thanks so much for your feedback. If you would like to discuss this further, please feel free to reach out to us directly via email. Best wishes!
   

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8. B

   Ben

   London

   1 review

   3.0

   1 review

   Dined on November 16, 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   Having been here before, The food was not as good this time round. The service was okay, but for sure it’s been better. I like this place but it seems a bit hit and miss
   

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9. OT

   OpenTable Diner

   London

   1 review

   5.0

   1 review

   Dined on November 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, great atmosphere and great vibes! Thank you so much Marcio for the best service!!!
   

   Decimo at The Standard, LondonResponded on November 21, 2024

   Thanks so much! I’ll be sure to pass this on and we hope to see you again soon.
   

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10. a

    andrew

    London

    22 reviews

    vip
    3.0

    22 reviews

    Dined on November 12, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    I was a bit worried about booking the table as the reviews were extremely mixed, we all enjoyed the night. Service was very good, food was a mix of very good (definitely try the plantain tacos, cod, cabbage and tostadas) to good. Nothing was bad although I wouldn't reorder the Rib Eye as it was a but hmmm nothing special for £95 (sharing size). Atmosphere was great, especially considering it was a cold Tuesday night, imagine it would be very buzzy at the weekend and in the summer. Wine list was missing first and then second choice but the sommelier helped and provided a great third choice. Cocktails and cocktails very good. I would go back.
    

    Decimo at The Standard, LondonResponded on November 21, 2024

    Thanks so much for your feedback, I have passed this on to the team to be reviewed. We hope you will visit us again- please feel free to reach out to the restaurant directly via email and a member of our team will ensure your next evening with us is even better! Best wishes.
    

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