Dean's Italian Steakhouse

Review summary

1. T

   Theresa

   Washington DC

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the Ambiance! Food was great. We had the appetizers only. Drinks on point 🎁🎄
   

   Dean's Italian SteakhouseResponded 1 day ago

   Hello Theresa, Thank you for your wonderful review and for rating us so highly! We're thrilled to hear that you enjoyed our ambiance and food. It's great to know that our drinks were up to your expectations. We noticed that you rated our value lower and we appreciate your feedback. We always aim to provide the best experience and your comments help us to improve. We look forward to welcoming you back to Dean's Italian Steakhouse soon. Best, The Management Team
   

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2. YC

   YvonneC

   Denver

   11 reviews

   5.0

   11 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazingly good. The burrata with the marcona almonds and apricot agridolce was the best. Hot stone wagyu was also a hit. Nothing however beats the impeccable service and attention to detail and our needs.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Hey YvonneC, Thank you for your kind words and for giving us a perfect rating! We're thrilled to hear that you enjoyed our burrata with marcona almonds and apricot agridolce, and that our hot stone wagyu hit the spot. It's wonderful to know that our service and attention to detail met your needs as well. We strive to provide an exceptional dining experience and your feedback is a great motivator for us. We look forward to serving you again soon! Best regards, The Management Team
   

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3. t

   travis

   Austin

   2 reviews

   3.0

   2 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   I’ve been to Deans five times. It has all been very good. Christmas night we picked it for our choice of restaurant. The service is really great. Had onion soup and a shrimp cocktail. You can’t find any better two in the world. Our steaks were not so good. My strip had no flavor and my wife’s was burned but they did get her another steak. Overall it is a fine restaurant and the service and managers are great. Except for charging me $41 for a flute of champagne I can’t complain. Even Jefferies doesn’t charge that for a flute. We eat out five times a week and we probably will return. Austin is lucky to have such a restaurant. Most restaurants associated with a hotel is not so good but Dean’s Italian is the exception.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Hi Travis, Thank you for your continued support and for your detailed feedback. We're thrilled to hear that you've been to Dean's Italian Steakhouse five times and have enjoyed our service and food. We're sorry to hear about your experience with your steaks. We always strive to provide our guests with the best food and service, and we regret that we fell short this time. Your feedback is invaluable to us and we will certainly look into this matter. We're also glad to hear that you find Dean's Italian Steakhouse a fine dining experience associated with a hotel. We're happy that you feel fortunate to be a regular guest. Thank you for choosing us for your Christmas dinner. We look forward to welcoming you back soon. Best regards, Dean's Italian Steakhouse Management Team
   

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4. P

   Paul

   Austin

   1 review

   2.0

   1 review

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 1

   We were happy they were open for Christmas and never eaten there before so happy to try a new place. We were seated on time but the table we were sat at was in the middle of the isle and the chairs were extremely tight to sit in and we are not big people, so it was very uncomfortable. Good wine list but very pricey. We purchased the $200 Caymus and that took almost 20 minutes to arrive. So, we were at the table for over 20 minutes without drinks or ordering our main course. Fortunately, I ordered appetizers the moment we sat down. Our waitress was almost completely absent the whole time. Nobody ever refilled our water. Once the wine arrived there was no proper presentation, and they poured it into the same glasses we brought from the bar. Not a big deal but disappointing experience. Our main meal took a long time to arrives we were almost done with the bottle of wind by the time it arrived. I could tell it had been sitting there for a while as it was cooling down and a manager brought it as our waiter was never around to check on us. The food was good quality and if it was warmer, it would have been very good. One bright spot was a gentleman by the name of Simon. he cleared our table and was pleasant and attentive. it was he that checked on us the most and offered to box up our leftovers. I wish he had been our waiter. Overall if the service would have been better the whole experience would have been worth the $500 we spent.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Hi Paul, Thank you for taking the time to share your experience at Dean's Italian Steakhouse. We're sorry to hear that your visit didn't meet our standards for service or food quality (cold food). We take your feedback seriously and will discuss it with our team to ensure we improve. We hope to have another opportunity to serve you better in the future. We had a bit of a learning curve on this holiday season and have every intention of upholding our brand better next year! Best regards, The Management Team
   

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5. M

   Matt

   VIP

   Austin

   4 reviews

   3.0

   4 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   Food was fantastic, restaurant ambiance was great, sadly our server was less than interested in doing his job. We had to ask for several things more than once. When I asked him the second time to bring us bread, he said, you want bread? I can do that. He was very smug and I noticed him acting this way with the table beside us. I asked for extra buttermilk dressing, which never arrived, as well as salt and pepper.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for the review, Matt! We're thrilled to hear that you enjoyed our food and ambiance at Dean's Italian Steakhouse. We sincerely apologize for the service you received during your visit. We strive to provide excellent service to all our guests and it seems we fell short. We appreciate your patience and understanding and will address this issue promptly. We hope to have the opportunity to serve you again and provide a better experience.
   

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6. S

   Susan

   VIP

   Austin

   6 reviews

   2.0

   6 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 1

   This was our fourth visit to Dean's so obviously we think highly of the restaurant and chose it for our Christmas Dinner. The visit was very disappointing. To start with it took nearly 20 minutes to get our drink order (4 people) and did not even get an apology. The food courses were very slow and each time placed with the wrong person. We when asked for confirmation between two filets (barrel cut for one of us and standard cut for the other), we got an "I don't know". The lobster bisque was served without a spoon which required chasing down a waiter and it was barely warm with a piece of rubbery lobster. We ordered after dinner drinks and a dessert to share for the four of us. The drinks were more prompt but it was at least twenty minutes when we flagged our waiter down and told him to bring the bill and forget the dessert that we still did not have. He did comp the dessert and after-dinner drinks. For the reputation and price point of Dean's it was a very disappointing Christmas dinner.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for the feedback, Susan. We're truly sorry to hear that your Christmas dinner at Dean's Italian Steakhouse didn't meet our service standards. We apologize for the long wait times, the mix-up with your order, and the service issues you encountered. We take your comments seriously and will use them to improve our service and food quality. We hope to have the opportunity to serve you better in the future. We appreciate you choosing to spend your holidays with us. We have learned a lot from this Christmas' service and will be better prepared in the future. Thank you again for taking the time to write us about your evening.
   

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7. M

   Mike

   Austin

   3 reviews

   5.0

   3 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience on Christmas. Everything was perfect.
   

   Dean's Italian SteakhouseResponded 1 day ago

   Thanks for the feedback, Mike! We're thrilled to hear that you had a great experience on Christmas and that everything was perfect. It's always our goal to make every visit a memorable one for our guests. We appreciate your 5-star ratings and look forward to serving you again soon. Best, The Management Team.
   

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8. L

   Leigh

   VIP

   Austin

   5 reviews

   4.0

   5 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   I ordered a steak medium rare, it came out medium. I was going to wait until our server checked on us to see what we could do because maybe it was bad lighting. The server never came back until he gave us dessert menus at the end of our meal. I obviously finished the steak because it was delicious and I’ll never let a good piece of meat go to waste. But that experience left a bad taste in my mouth. Pun intended.
   

   Dean's Italian SteakhouseResponded 1 day ago

   We apologize for the inconvenience you faced with the steak not being cooked to the correct. We take your feedback seriously and will use it to improve our service. We hope to have the opportunity to serve you again and exceed your expectations. We learned a lot from this holiday season and strive to provide a better experience next year. Best, The Management Team
   

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9. V

   Valerie

   Los Angeles

   11 reviews

   4.0

   11 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great steaks and delicious sides, noise level rather high but overall great experience looking to come back
   

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10. B

    Brett

    VIP

    Austin

    15 reviews

    5.0

    15 reviews

    Dined 4 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Fantastic dinner and cocktails on our Christmas Eve dinner
    

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    Dean's Italian SteakhouseResponded 1 day ago

    Hi Brett, Thank you so much for your kind words! We're thrilled to hear that you had a fantastic dinner and cocktails on your Christmas Eve. It's always a joy to know that we could make your evening special. We appreciate your feedback on the value and we're always looking for ways to improve. We hope to see you again soon at Dean's Italian Steakhouse. Best, The Management Team
    

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