Dave & Buster's - Virginia Beach

Review summary

1. OT

   OpenTable Diner

   Richmond4 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   Half of the machines in this establishment are inoperable. After spending 150 dollars to purchase tokens for my kids. It's extremely frustrating to see them lose credits repeatedly from games that don't function properly. We had a party of 7 with reservations for 6:15. We were not seated until 720pm. We ordered drinks and food, which didn't arrive for an additional 50 minutes. At least the food was decent. Our drinks weren't refilled. We requested to go boxes we never received, and when it came time to pay the bill, the payment system was inoperable. I attempted to log in to my D&B account for discounts, but it was conveniently not functioning properly, and when my waitress attempted to apply a military discount, this function was also conveniently unavailable. It's almost as if D&Bs purposefully disabled this function. Our options were to pay the full amount with no rewards and no discounts or wait an undisclosed amount of time with 5 kids for a manager to come and give me some generic excuse about their system having problems. After spending three hundred dollars here. Surge and the mexican restaurant look far more desirable.
   

   Is this helpful?

2. OT

   OpenTable Diner

   Charleston2 reviews

   1.0

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Made thr reservation that day. When we arrived we were told that having the reservation didn’t matter we still had to wait at least 45 mins. It was for 5:30p - we got the text our table was ready at 7:10p!!!!! Will not return. Why have a reservation option is my question?
   

   Is this helpful?

3. J

   Javonna

   Richmond1 review

   3.0

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The hostess stated that they do not provide reservations and open table is not used. I had made a reservation for a party of 16 using open table a week in advance and had to wait almost an hour for the table to be ready once I arrived at Dave & Busters.
   

   Is this helpful?

4. J

   Jennifer

   Richmond1 review

   1.0

   Dined on February 14, 2025

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Took forever after being seated took forever to get drinks after we placed them. Was given no untensils when food was delivered. Asked a person for ketchup and was told I needed to wait for my server. Found another employee finally got untensils and ketchup. Never came back around for drink refills. Service was very poor.
   

   Is this helpful?

5. OT

   OpenTable Diner

   Richmond1 review

   4.0

   Dined on February 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   I was pleasantly surprised with the food, and atmosphere. Even though they were slightly understaffed, and our server was in the process of training a new server, she strived her way through.
   

   Is this helpful?

6. K

   Keeka

   New York City1 review

   1.0

   Dined on January 18, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   When my family and I initially went to get seated by the host she told us it would be a 20 minute wait because tables were being cleaned. I created a reservation through the app for 30 mins later. When our reservation time came there still was no table available and we couldn’t be given an estimated time for when one would become available. We just left to eat elsewhere. My son was very disappointed as it was his birthday and he talked about being and DB’s all week.
   

   Is this helpful?

7. A

   Anita

   Richmond1 review

   5.0

   Dined on January 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a awesome time waitress was awesome food was great
   

   Is this helpful?

8. A

   Autumn

   Richmond1 review

   2.0

   Dined on November 11, 2024

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 3

   We didn’t get any service and when we asked nobody know who was supposed to serve our table
   

   Is this helpful?

9. A

   Amy

   Richmond3 reviews

   1.0

   Dined on August 29, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 5

   Dueling Pianos was fantastic but service was so slow we would go out to the bar to order
   

   Is this helpful?

10. K

    Kim

    Orange County1 review

    2.0

    Dined on July 31, 2024

    1. Overall 2
    2. Food 2
    3. Service 5
    4. Ambience 3

    The fries appetizer was actually pretty good. Everything else was just okay. We will definitely not eat there again. We were also not impressed with the games. There's only a handful of games that are actually worthwhile. Left us underwhelmed overall. Not the D&B we remember from back in the day.
    

    Is this helpful?