Crystal Palace

Crystal Palace reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Marie

   Hertfordshire2 reviews

   5.0

   Dined on April 6, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic roast! Lovely staff and great atmosphere.
   

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2. K

   Kerry

   London3 reviews

   4.0

   Dined on March 29, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   This is a really nice pub in a beautiful area. We came for lunch and had a great time.
   

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   Crystal PalaceResponded on April 4, 2025

   Hi Kerry, Thank you for taking the time to leave a review. Hopefully awe can hit 5 stars from you next time. Many thanks Matt
   

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3. A

   Andrew

   London6 reviews

   5.0

   Dined on March 21, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Table for four with wheelchair access and parking outside for disabled- good food, service with a smile and good value. Also lovely canal view. Recommend
   

   Crystal PalaceResponded on March 25, 2025

   Hi Andrew, So glad you enjoyed your time with us and it means a lot that you took the time to leave a review. Many thanks Matt
   

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4. H

   Hannah

   London2 reviews

   3.0

   Dined on March 8, 2025

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 5

   Was really looking forward to the ravioli however the pasta texture was odd and it was very oily. I said to the waitress about the texture and it wasn’t taken off the bill, no one checked if our food was ok. We also had to chase drinks. Other than the above the location and interior is lovely
   

   Crystal PalaceResponded on April 4, 2025

   Hi Hannah, Thank you for your honest review and apologies we didn't live up to your expectations. It is the first time anyone has brought this to our attention so will look into the quality of our Ravioli dish. I will send you an email as I would love for you to join us again and you can make sure the dish has improved as my guest. Many thanks Matt
   

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5. M

   Mathew VIP

   Hertfordshire45 reviews

   4.0

   Dined on February 23, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The setting, service and food were all great. Let down only by a tiny portion of gravy for two people (but quickly sorted when commented and brought us more).
   

   Crystal PalaceResponded on February 27, 2025

   Hey Mathew, Apologies for the gravy shenanigans. As a northerner I completely agree and can only think that one of our southern fraternity who doesn't understand the importance of a good Sunday Gravy portion let that go. In all seriousness we appreciate the great review and look forward to looking after you again. (with extra gravy) Many thanks Matt
   

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6. M

   Marie

   Hertfordshire2 reviews

   5.0

   Dined on February 23, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   it was an amazing roast dinner, the best i’ve ever had. The staff were so friendly and welcoming. The atmosphere in the pub was great.
   

   Crystal PalaceResponded on February 27, 2025

   Hi Marie, It was an absolute pleasure to host you and we look forward to seeing you again soon. many thanks Matt
   

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7. E

   Eleanor

   Birmingham1 review

   5.0

   Dined on February 14, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Really lovely place to eat - me and my boyfriend's favourite for a quiet, intimate date night. Highly recommend!
   

   Crystal PalaceResponded on February 27, 2025

   Hi Eleanor, We couldn't agree more and hopefully plenty more date nights in the future as the weather picks up. All the best Matt
   

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8. S

   Sylvia

   London1 review

   1.0

   Dined on January 19, 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 1

   Had lunch with a friend today. When we got our food mine was almost cold as if it had been standing around for a while. The food itself seemed ok but I couldn’t eat cold food. It was the venison pie, mad and veggies. I did not complain as the staff were very busy. The restaurant itself was very cold and draughty and I came away frozen and still hungry. Needless to say I will not be returning for another meal.
   

   Crystal PalaceResponded on January 30, 2025

   Hi Sylvia, Thanks for you feedback and letting us know. No matter how busy it is we are always there for our guests and when we asked, you said everything was OK and great, otherwise we would have replaced the items. I would love you to come and try us again as my guests so we can give you the great service and food that we strive to offer. Many thanks Matt
   

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9. s

   susan

   Hertfordshire1 review

   5.0

   Dined on January 14, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Loved the visit to the Crystal Palace. Great place for casual meet up and dining.
   

   Crystal PalaceResponded on January 16, 2025

   Hi Susan, Thank you so much for your kind words and Luke had a great time looking after you. All the best Matt
   

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10. b

    beverley

    London1 review

    5.0

    Dined on December 25, 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Fantastic food , service was lovely , very accommodating, would definitely recommend xxxx
    

    Crystal PalaceResponded on January 16, 2025

    Hi Beverley, Thank you so much for your kind score and review, the team will be very grateful. Many thanks Matt
    

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