Craft by Smoke and Fire - Pasadena

Review summary

1. D

   Deborah

   Greater Boston

   45 reviews

   2.0

   45 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food was good, but the music was SO LOUD that the waiter misunderstood our drink order and brought chardonnay instead of cabernet wine. He never came back with the correct one, and we had to chase him down to have it taken off the bill. Pretty much ruined the experience . Won't go back.
   

   Is this helpful?

   Report
2. H

   Hiram

   VIP

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Love the food, drink menu changed, new drinks not so great
   

   Is this helpful?

   Report
3. J

   Jamie

   Los Angeles

   1 review

   5.0

   1 review

   Dined on December 13, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   The food and service were fantastic. Our server was very helpful and attentive. My only complaint was that they left the doors open and we were a bit cold. Overall we had a great experience! Definitely will be returning.
   

   Is this helpful?

   Report
4. P

   Paul

   VIP

   Los Angeles

   4 reviews

   3.0

   4 reviews

   Dined on December 8, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   The food was very tasty. We had the cheese curds, birria street tacos, shrimp street tacos, and street corn. The cocktails were very good too. The place was busy - it was Saturday night. I think they may have been short-staffed. There were just two of us, but it took 15 minutes before we met our server. It took 90 minutes from the time we sat down until we laid our bill. We didn’t dilly dally; the service was a little bit slower than we prefer. We considered ordering dessert but we didn’t have time by the time our food came and we finished eating it.
   

   Is this helpful?

   Report
5. D

   Dave

   Central Coast

   1 review

   3.0

   1 review

   Dined on December 3, 2024

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 4

   Good food. Nice environment. Food and drinks came quickly. Had to wait a long time for the bill.
   

   Is this helpful?

   Report
6. C

   Czarina

   Los Angeles

   67 reviews

   2.0

   67 reviews

   Dined on November 23, 2024

   1. Overall 2
   2. Food 5
   3. Service 2
   4. Ambience 4

   Food was amazing. Great flavors with an assortment of options from the food to the bar BUT service on the other hand was lacking big time. From the time we sat had no server visibly greet us then when she did come around to get us drinks. The drinks took time to get to us. She dropped them off then we waited over 10 minutes and she was nowhere to be found. We finally caught her behind the bar and we had to flag her down to let her know we wanted to place our food order. As if that wasn’t the natural steps in the process after getting drinks. We finally start to get our food but yet we had no silverware or napkins, so we asked what appeared to be an expeditor who was bussing a table to grab us silverware. His hands were full so he couldn’t grab them so he asked a manager. She took several more minutes to grab those for us plus didn’t bring enough. We got checked on once by our server only to refill our waters. Then at the end she started clearing trays from some of our party but literally grabbed my husbands without asking if he was done while he visibly still had food on his tray. If the food wasn’t great, I’d send out a warning to avoid. Not our first time here either and service seems to NOT be their focus. Good food with an expensive price tag and a mediocre to poor service experience is their trend.
   

   Is this helpful?

   Report
7. s

   syed

   VIP

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined on November 17, 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Very disorganized. Food was cold. Server was very kind and nice, but they need more of them. Manager was nice enough to take the charge off for the burger
   

   Is this helpful?

   Report
8. A

   Antoinette

   Los Angeles

   3 reviews

   2.0

   3 reviews

   Dined on November 13, 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   I recently visited this restaurant for lunch with a friend after hearing great things about it. Unfortunately, our experience did not live up to the hype. Despite making a reservation, we had to wait 15 minutes to be seated, even though the restaurant was nearly empty. Once seated, we noticed there was only one server handling all the tables, which immediately set the tone for slow and inattentive service. We started by ordering passion fruit iced tea, only to be told a few minutes later that they were out of all iced tea. Disappointed but still hopeful, we placed our meal orders: the tri-tip and sausage plate for both of us. However, the waitress returned shortly after to inform us that they were out of sausage as well. When I asked why the restaurant was running out of basic items so early in the day (it was only 1 PM), the waitress curtly responded that she couldn’t comment, as she was “just the waitress.” Her attitude came across as dry, untrained, and unhelpful, which made the situation even more frustrating. At that point, we considered leaving but decided to give the restaurant another chance by ordering something else. When our food finally arrived, it was lukewarm at best and far from impressive. I had high hopes for this place, given its chef-driven menu and glowing reviews, but the experience fell flat. The subpar service and underwhelming food made it hard to see what all the excitement was about. I hope they address these issues because the potential is there, but I won’t be rushing back anytime soon.
   

   Is this helpful?

   Report
9. B

   Brian

   Dallas

   3 reviews

   3.0

   3 reviews

   Dined on November 11, 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   It’s clear that the restaurant is short staffed in the front and back of the house which isn’t a problem if business is slow but the restaurants success means that it is rarely slow.
   

   Is this helpful?

   Report
10. K

    Kristene

    Los Angeles

    6 reviews

    4.0

    6 reviews

    Dined on November 10, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 3

    Food was delicious and a great value. I felt bad for the staff, as it seemed they needed a lot more help. Those there were doing the best they could. Will definitely be back.
    

    Is this helpful?

    Report