Council Oak Cincinnati

Review summary

1. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Shout out to Josh, the GM with Council Oaks Steaks and Seafood inside Hard Rock Cafe! I called the restaurant because I didn’t see anything listed GF on the online menu. I left a voicemail with the restaurant and the GM called me back with a list of what can be modified or items that were prepared without gluten. He asked me for my email so he could send over a recap of what we talked about on the phone so I could reference it for later. He said feel free to reach out with any additional questions. We arrive on Saturday for our dinner and he was there and seated us. The server came over and already knew I had a gluten allergy and was informative on what I could have. I ended up getting sweet potatoes and a chicken dish. The food was good and the service and atmosphere were superb! I truly appreciated the hospitality and concern for my experience!
   

   • 

   Is this helpful?

2. m

   mark

   VIP

   Cincinnati

   36 reviews

   5.0

   36 reviews

   Dined on February 21, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is excellent as always. The Service is the best in any restaurant. Lido is a star: Funny and so attentive. The bar folks of Flora, Travis and Katie, adding with the newest addition Danyelle makes every order perfect and enjoyable. I come to the casino for the service as much of the food.
   

   Is this helpful?

3. M

   Michael

   Cincinnati

   5 reviews

   5.0

   5 reviews

   Dined on February 15, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent scenery. Located in the back of the Casino.
   

   Is this helpful?

4. E

   Evan

   Cincinnati

   4 reviews

   2.0

   4 reviews

   Dined on February 8, 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   We arrived for our reservation and were told they were running behind. The host was not apologetic and quite rude when we asked how long the wait might be.. she said guests who had reservations for 45 min prior had yet to be seated so at least 45 minutes… a high end restaurant should be much better at handing reservations. Finally, we were seated an hour after our reservation time but not in the area we had chosen. I selected bar seating on our reservation but we were seated in the dining room - but after the long wait we just wanted a table. There were several empty tables and plenty of staff standing around… this certainly added to the frustration. Service was slow and our plates were not cleared between courses. When our entrees arrived our appetizers dishes had yet to be cleared. We had to scoot them to the side ourselves and the server who dropped our food didn’t take the old plates with him. Again, frustrating. Food itself was decent. Overall, terrible experience and not what you’d expect for “fine dining”. The way the staff mismanaged the reservations and offered nothing, not even an apology is disappointing. Plenty of nearby restaurants with better food, better service and better management.
   

   Is this helpful?

5. J

   Joyce

   VIP

   Indiana

   1 review

   1.0

   1 review

   Dined on February 8, 2025

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Waited one hour even though we had a reservation. Sat us in bar because could not predict how much longer the wait for dining room. Ordered wine got it after my husband got his soup no spoon. Food came no one followed up. Mashed potato were cold, husbands steak was cold. It was our birthday. It was so bad we left paid $155 didn’t even order our birthday desert. Their over booking and not honoring our reservation should not have penalized us!
   

   Is this helpful?

6. D

   David

   VIP

   Cincinnati

   104 reviews

   5.0

   104 reviews

   Dined on February 8, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service at this fine dining restaurant was excellent especially on a very busy Saturday evening. We had the salmon and a side of mashed potatoes along with a bourbon poundcake and sherbet dessert. Everything was delicious. Our server checked on us from time to time and was very courteous and engaging. Council Oak Cincinnati exemplifies what fine dining is about, and on this night they knocked it out of the ballpark.
   

   Is this helpful?

7. m

   mark

   VIP

   Cincinnati

   36 reviews

   5.0

   36 reviews

   Dined on February 7, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great steakhouse in Cincinnati. Great atmosphere because it is lively but not crazy loud. The service is impeccable. The bartenders are the best in the city. Thanks Flora and Travis.
   

   Is this helpful?

8. m

   mark

   VIP

   Cincinnati

   36 reviews

   5.0

   36 reviews

   Dined on January 31, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food everytime. The service by Flora, Katie and Travis is top notch. They are a great reason to go to the casino. The chief of food and beverage took the time to talk to us at some length. Very nice of him to show his interest in us. It is a great steakhouse!
   

   Is this helpful?

9. L

   Laura

   VIP

   Cincinnati

   7 reviews

   5.0

   7 reviews

   Dined on January 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Sat at the bar on New Year's Eve - the atmosphere was energetic but no too loud. The bartender service was outstanding - friendly & efficient. Sat on the corner by the kitchen it was fun to watch the chef's grilling the steaks and the aroma was great! Great wine by the glass list - and the Walla Walla Cab is a real value. Definitely heading back whether gambling or not!
   

   1 person found this helpful

10. N

    Nature

    VIP

    Cincinnati

    2 reviews

    3.0

    2 reviews

    Dined on January 1, 2025

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3

    Food was okay. Steak was overcooked. Meatball appetizer was salty. The best thing was the sweet potato casserole.
    

    Is this helpful?