City Works - Vernon Hills

Review summary

1. D

   Dave

   Milwaukee

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had a mid week lunch meeting at the restaurant. It was a good experience.
   

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2. A

   Anthony

   Chicago

   4 reviews

   4.0

   4 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   We had a very good experience for dinner at City Works. Angelica our server was prompt, friendly and helpful. The appetizers were excellent! Both the Spicy Shrimp and the Cheese curds (great value on the curds and some of the best we had as we are cheese curd aficionado's),were great. We were not overly fond of the Cuban Sandwich, a little dry and too much bread to meat ratio. We've had much better Cuban sandwiches. They also provided us with mini Snickerdoodle Pies for us as we were celebrating a birthday. We also had the baked cookie dough - delicious and decadent! The beer selection is amazing. Overall we had a very enjoyable dinner and pleasant experience at City Works.
   

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3. H

   Helen

   VIP

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food and service. High top table was perfect for our group of nine.
   

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4. M

   Mike

   Chicago

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   My first and last time to this establishment. Poor service, horrible duck nacho plate, not impressed. Poor management, waitress never smiled and was inconvenienced by doing her job, hostess was rude and not helpful.
   

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5. L

   Linda

   Chicago

   10 reviews

   4.0

   10 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 1
   3. Service 5
   4. Ambience 3

   The service was great. However, both of us ordered the chicken which tasted like rubber and was inedible. I must say the manager was understanding and thankful we brought this to his attention.
   

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6. T

   Tom Kathy

   Chicago

   47 reviews

   2.0

   47 reviews

   Dined on January 8, 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 4

   Food was OUTSTANDING. Service on the other had was the absolute WORST because everyone was looking at or on their phones (not store devices) and could see management really didn't care. This is the problem at this location food is good, service poor, busy or slow.
   

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7. M

   Margaret

   Chicago

   11 reviews

   4.0

   11 reviews

   Dined on January 5, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   It is dry January. Great mocktails and a couple of Athletic Brewing near beers. Pared perfectly w tuna tacos
   

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8. C

   Cindy

   Chicago

   8 reviews

   5.0

   8 reviews

   Dined on January 3, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I recommend the queso, the scorpion burger, or the kung pao chicken. I also appreciate the mocktail list.
   

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9. T

   Tom Kathy

   Chicago

   47 reviews

   5.0

   47 reviews

   Dined on January 1, 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   First, Sheryl R. our server did a FANTASTIC attentive job and didn't miss a beat, your other servers could learn a few things from her because that's the weak link at City Works. Food was prepared to order and came out hot and in a timely manner.
   

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10. E

    Erin

    Chicago

    5 reviews

    3.0

    5 reviews

    Dined on January 1, 2025

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 4

    Food was excellent for all 8 of us. Service was that of which we will not return. Once taking our order, our server never returned to check on drinks. I had to wait for her to return from the BOH, while on her cell phone, to wave her down, only to get a pretty serious eye roll. We asked to order two bloody Mary’s, and we were offered options, but the attitude continued with “Haven’t you ever had a Wisconsin bloody? With all the crap on top?” I asked to order a side car beer, an ipa, and that caught some serious attitude as well. After waiting an additional twelve minutes for those bloodys to be delivered, I asked if mine (with all the fixings) “this doesn’t have shrimp in it, does it?” The reply was “ Why? Is there a shellfish allergy? I have protocol that I’ll need to do now because you’re just now telling me.” As if my allergy was an inconvenience to her, therefore I reminded the server “you didn’t ask our table if we had any allergies at all”. She just walked away shaking her head at me. I was then notified that the chips from my breakfast would be “a cross contamination that you’ll need to be ok with.” Just sassy. We also never got a 2-bite check back to ensure we were all enjoying our meal, and she never checked back on us at all… not til it was time to clear and collect payment. No dessert offered, additional cocktails. Nothing. We were first time diners, and chose your establishment to kick off our new year, but 8 out of 8 won’t ever be back to this location. Not worth termination, but please let this be a coaching moment… every guest and every moment dining matters. You can fix bad food, fixing the aftertaste of bad service is nearly impossible.
    

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