Chateau-X

Review summary

1. J

   Jayne

   London1 review

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic meal, great service, fab staff! Will definitely be back!
   

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2. OT

   OpenTable Diner

   Glasgow1 review

   3.0

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Firstly the good things - Lovely ambience and atmosphere as the waitress had put on a Sabrina Carpenter play list for lots of us attending the concert. 1 Kid asked for well done steak but it was served still very pink. However waitress was great and sorted it out straight away, she was really lovely. The steak and cheesecakes were delicious. However the bad - Fries, sauces and onion sides were cold but we ate them as had already waited a bit. We were a bit shocked when bill arrived as a £3.75 charge for table water, we were asked if we wanted this on arrival before seeing any menu. As most places give free beautiful scottish water in a refillable bottle we expected this, also we didn’t actually see the bottle being opened, it arrived open so bit wary of this practice. We also felt that the added 10% service charge was a bit much when dining with 2 kids off an already set menu with 1 drink each. So £13.85 (inc water) added to bill which was more than the steak frites dinner itself at £12.50. I understand this charge in a small restaurant when lots of adults dining and ordering many different food items and drinks etc but this was limited. Also our lovely waitress had finished by time we paid so don’t know if she got any of this. Next event we will probs stick to Strip Joint next door.
   

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3. M

   Mark John

   Glasgow2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Friendly and courteous staff. Delicious food and relaxing atmosphere. This makes for a wonderful dining experience.
   

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4. OT

   OpenTable Diner

   Glasgow4 reviews

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Great service, food & atmosphere. We had Sunday lunch.
   

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5. B

   Brenda

   Glasgow1 review

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 3
   4. Ambience 2

   Food was cold really cold only thing that was ok was the staff
   

   Chateau-XResponded 4 days ago

   Good Morning Brenda, I am sorry that this was your experience. I have shared your feedback with our team and we are going to investigate what has happened here. I will send a follow-up email to you directly in due course. If there is anything else that you would like to discuss, please email us.
   

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6. E

   Emily

   Glasgow1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   Food was so average and we asked for our steak to be cooked more and came back the exact same. Service was absolutely terrible, never once asked if we needed more drinks, how the food was and didn’t even take our bill at the end, we had to go upstairs and go to someone to get our change back. Won’t be back and won’t recommend
   

   Chateau-XResponded 4 days ago

   Good Morning Emily, thank you for taking the time to submit your review and we are sorry that this was your experience at Chateau-X. This falls below the standards that we set for ourselves, and if it is ok with you, I would like to call you at some point to discuss your experience and propose a resolution. I will follow-up with you privately.
   

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7. OT

   OpenTable Diner

   Yorkshire5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Visiting Glasgow and luckily came across here, booked in for dinner and the food and service were great. Highly recommended
   

   Chateau-XResponded 4 days ago

   Hi there, thank you for taking the time to submit your five-star rating and review. We are delighted that you enjoyed your dining experience with us and we hope to welcome you again soon.
   

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8. M

   Mellisa

   Glasgow1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visiting this lovely restaurant! The food is too die for and comes with friendly professional customer experience! Staff are very welcoming and just creates such a great fine dining experience!
   

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9. P

   Patrick

   Glasgow1 review

   3.0

   Dined on March 1, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   Our steaks turned up before our starters then we had to eat the steak and starters arrived 5 minutes later Not great to be honest
   

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10. C

    Cameron

    Glasgow1 review

    5.0

    Dined on February 28, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Cracking food. Great service. Lovely restaurant. Could it be cheaper? Couldn’t everywhere. Happy with what we had and happy to pay for it.
    

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