Chart House Restaurant - Tower of the Americas

Review summary

1. J

   Jason

   San Antonio

   1 review

   5.0

   1 review

   Dined today

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food and service were excellent! Being able to enjoy the view of San Antonio at night was relaxing. I took my girlfriend there for her birthday. She loved it. Can't wait to go back!
   

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2. OT

   OpenTable Diner

   San Antonio

   1 review

   1.0

   1 review

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   In short words, expensive, long wait times, food overpriced, mediocre service, no one is trained for medical emergency. 2/10. 1 for the view and 1 for the calamari. Enjoy the long review ahead. We dined to celebrate here the day after thanksgiving with a group of 10 for 8:45pm. - Didn't get sat until about 9pm. - Didn't get our entrées until 2 hrs and 30 mins later. - Asked for our desserts to go and even with that we couldn't finish our dinner by 12am. - !!! If you have any allergies at all, don't go here, you might get anaphylaxis and die by the time you down the tower. !!! Food/Drinks: - Food was ok, not worth the $80 price. For wine, one of our party asked for a glass but was given the whole bottle. Difference of $40/glass vs $120 for whole bottle. MAIN CONCERN: One of our party had shellfish allergy and we had specifically said so. When cleaning up the plates, they had left the plates with leftover shrimp by the person that had shellfish allergy for a quite some time until we had to ask them to take it away. When told an allergic reaction was happening, let me tell you—NO SENSE OF URGENCY. We needed to check out quick to grab medicine but it still took a very long time. Absolutely ridiculous. Ambiance/View: - View was nice, the circle rotates for those who don't know.
   

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3. D

   David

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Food is wildly overpriced. It is the day after Thanksgiving and they exclusively ran a $70+ holiday menu of 3-course meals. This should equate to faster meal times, yet we waited over an hour for our entree. My side was cold and the chocolate lava cake had no lava because it was overcooked. You're paying for the view at this restaurant. The view outside, because the restaurant inside does not look good and the music is a weird mix of classic rock, pop, and seasonal (christmas) music. Costed $270 for 3 adults and a kid, including 1 appetizer and no special drinks.
   

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4. S

   Simon

   Los Angeles

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   Service was not great. Didn’t remember our order so some entrees came out when some of us were ready for the check. Some gluten free options.
   

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5. A

   Alice

   Austin

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I had a reservation for 9:45 pm on Thanksgiving, it was packed but we were seated timely, the food was amazing and of course the views of the night city were incredible! I definitely recommend!
   

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6. D

   Damon

   Corpus Christi

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Seated 1 hour after the reservation. Waited 1 hour for entrees after seated Cold Dark N Not worth the $125 per person
   

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7. J

   Jaime

   San Antonio

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   View like always is fantastic however, service was terrible. Our waiter was aggressive which on a busy day is understandable. But this was out thanksgiving dinner, I am a quite easy customer and so is my wife. As for my kids they are 1 they weren’t the problem. We both order fillet migon and when we ordered it was clear that the waiter had no idea #1 what a very common stale cut is and #2 what her menu is selling. Made sure to ask 2 about my wife’s steak temp well done. 45 minutes later ( not and issue about time) we get steak mine is a little bit more rare than medium but that’s perfect, however my wife steak could have been ordered as sear on each side for 2 minutes and serve… never did we get ask to cut into our steak to verify temp. Waiter left and between 5-10 minutes later we let her know what’s going on. She was very defensive and aggressively apologetic stating that it was not her fault that she would let her chef know and well this was a holiday menu…. Again excuses for a very common steak cut. Manager never bothered showing face. We simple didn’t get charge for the rear steak and we decided to leave without the replacement steak. Of course I did not tip because the server failed to ask the customer to check temp when first delivering meal, attempted to rub off blame to the chef which in her defense she did not cook the steak but she should be part of a team where one accepts responsibility from start to finish that’s why you tip. Otherwise you’d tip the hostess, busboy, chef, etc individually. We love this restaurant from the perspective of what it means for us. I asked my wife to marry me in this restaurant 7 years ago. Their special memories however last night will surely be tossed out. We don’t live close by nor do we come here often that’s why I make a “big fuss”
   

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8. C

   Chuck

   Houston

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   It was great to go up in the tower. Nice ce bar area and great bar service. Seated in a timely fashion as reserved. Food was good, but not hot. Waitress seemed overworked. Took a very long time,, 2.5 hours to order and receive three courses. Had to ask for bread.
   

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9. D

   Diana

   Las Vegas

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Reservation at 5. Called to be seated 5:15 seated at 5:30 Drink order taken after 15 or so minutes delvered 20 more minutes later. Ordered about an hour later recives the stater (salad & soup). There were 4 in our party. At some point the manager came and apologized and comped our starters. Waited for another hour and left without ever receiving our dinner
   

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10. T

    Tim

    New Orleans

    1 review

    1.0

    1 review

    Dined 2 days ago

    1. Overall 1
    2. Food 2
    3. Service 1
    4. Ambience 4

    4 hours to get our food. Not even any bread. Absolutely inexcusable
    

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