Chart House Restaurant - Tower of the Americas

Review summary

1. D

   David

   New York City

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   Food is wildly overpriced. It is the day after Thanksgiving and they exclusively ran a $70+ holiday menu of 3-course meals. This should equate to faster meal times, yet we waited over an hour for our entree. My side was cold and the chocolate lava cake had no lava because it was overcooked. You're paying for the view at this restaurant. The view outside, because the restaurant inside does not look good and the music is a weird mix of classic rock, pop, and seasonal (christmas) music. Costed $270 for 3 adults and a kid, including 1 appetizer and no special drinks.
   

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2. A

   Alice

   Austin

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My family and I had a reservation for 9:45 pm on Thanksgiving, it was packed but we were seated timely, the food was amazing and of course the views of the night city were incredible! I definitely recommend!
   

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3. D

   Damon

   Corpus Christi

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Seated 1 hour after the reservation. Waited 1 hour for entrees after seated Cold Dark N Not worth the $125 per person
   

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4. J

   Jaime

   San Antonio

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   View like always is fantastic however, service was terrible. Our waiter was aggressive which on a busy day is understandable. But this was out thanksgiving dinner, I am a quite easy customer and so is my wife. As for my kids they are 1 they weren’t the problem. We both order fillet migon and when we ordered it was clear that the waiter had no idea #1 what a very common stale cut is and #2 what her menu is selling. Made sure to ask 2 about my wife’s steak temp well done. 45 minutes later ( not and issue about time) we get steak mine is a little bit more rare than medium but that’s perfect, however my wife steak could have been ordered as sear on each side for 2 minutes and serve… never did we get ask to cut into our steak to verify temp. Waiter left and between 5-10 minutes later we let her know what’s going on. She was very defensive and aggressively apologetic stating that it was not her fault that she would let her chef know and well this was a holiday menu…. Again excuses for a very common steak cut. Manager never bothered showing face. We simple didn’t get charge for the rear steak and we decided to leave without the replacement steak. Of course I did not tip because the server failed to ask the customer to check temp when first delivering meal, attempted to rub off blame to the chef which in her defense she did not cook the steak but she should be part of a team where one accepts responsibility from start to finish that’s why you tip. Otherwise you’d tip the hostess, busboy, chef, etc individually. We love this restaurant from the perspective of what it means for us. I asked my wife to marry me in this restaurant 7 years ago. Their special memories however last night will surely be tossed out. We don’t live close by nor do we come here often that’s why I make a “big fuss”
   

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5. C

   Chuck

   Houston

   2 reviews

   4.0

   2 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   It was great to go up in the tower. Nice ce bar area and great bar service. Seated in a timely fashion as reserved. Food was good, but not hot. Waitress seemed overworked. Took a very long time,, 2.5 hours to order and receive three courses. Had to ask for bread.
   

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6. T

   Tim

   New Orleans

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   4 hours to get our food. Not even any bread. Absolutely inexcusable
   

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7. C

   Charles

   San Antonio

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall the server (Armando) was amazing ! We understand that it was a busy holiday, but we had a 4pm reservation and didn’t have a table until 5:40pm. We talked to the manager and told him we appreciate and expressed our gratitude to (Armando). But I’m an educator who relies heavy on data and facts. He has numbers from this time last year (if not then that’s clearly not a transparent transition) show that it might be delayed. But NOWHERE did it mention that in the app or online. Management COULD always be better. Won’t be coming here again!
   

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8. D

   Dale

   San Antonio

   13 reviews

   vip
   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The entire event was amazing. From check in, to check. Food was fast, hot, and staff was very friendly even for a holiday. The only flaw was the desert. Seems that they ran out and had to go to the corner store for a frozen version of what we ordered. Definitely be back however!!
   

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9. A

   Angela

   San Antonio

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience!!!! The food was really delicious. Steak was seasoned and cooked to perfection. Our server, Laine, was very attentive and followed up with us throughout our meal. Husband and I decided to celebrate Thanksgiving at Chart House and are really happy we did!
   

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10. H

    Hazel

    Dallas

    1 review

    3.0

    1 review

    Dined 2 days ago

    1. Overall 3
    2. Food 4
    3. Service 4
    4. Ambience 4

    Came to San Antonio for Thanksgiving. Made reservations at the tower of America for 1:45. Was seated 30mins after in a cramped cubby table. Server was fantastic and welcoming however the food took forever to arrive. Looks like they were overwhelmed with all the people there for thanksgiving, Food tasted really good when it came. Soup was not hot just warm. Desert was the best part of the meal. Server was overworked but maintained a smile and positive demeanor. Will return but not on a holiday
    

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