Chart House Restaurant - Tower of the Americas

Review summary

1. D

   Damon

   Corpus Christi

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 3
   4. Ambience 3

   Seated 1 hour after the reservation. Waited 1 hour for entrees after seated Cold Dark N Not worth the $125 per person
   

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2. J

   Jaime

   San Antonio

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   View like always is fantastic however, service was terrible. Our waiter was aggressive which on a busy day is understandable. But this was out thanksgiving dinner, I am a quite easy customer and so is my wife. As for my kids they are 1 they weren’t the problem. We both order fillet migon and when we ordered it was clear that the waiter had no idea #1 what a very common stale cut is and #2 what her menu is selling. Made sure to ask 2 about my wife’s steak temp well done. 45 minutes later ( not and issue about time) we get steak mine is a little bit more rare than medium but that’s perfect, however my wife steak could have been ordered as sear on each side for 2 minutes and serve… never did we get ask to cut into our steak to verify temp. Waiter left and between 5-10 minutes later we let her know what’s going on. She was very defensive and aggressively apologetic stating that it was not her fault that she would let her chef know and well this was a holiday menu…. Again excuses for a very common steak cut. Manager never bothered showing face. We simple didn’t get charge for the rear steak and we decided to leave without the replacement steak. Of course I did not tip because the server failed to ask the customer to check temp when first delivering meal, attempted to rub off blame to the chef which in her defense she did not cook the steak but she should be part of a team where one accepts responsibility from start to finish that’s why you tip. Otherwise you’d tip the hostess, busboy, chef, etc individually. We love this restaurant from the perspective of what it means for us. I asked my wife to marry me in this restaurant 7 years ago. Their special memories however last night will surely be tossed out. We don’t live close by nor do we come here often that’s why I make a “big fuss”
   

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3. C

   Chuck

   Houston

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   It was great to go up in the tower. Nice ce bar area and great bar service. Seated in a timely fashion as reserved. Food was good, but not hot. Waitress seemed overworked. Took a very long time,, 2.5 hours to order and receive three courses. Had to ask for bread.
   

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4. T

   Tim

   New Orleans

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 4

   4 hours to get our food. Not even any bread. Absolutely inexcusable
   

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5. C

   Charles

   San Antonio

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 5
   3. Service 5
   4. Ambience 5

   Overall the server (Armando) was amazing ! We understand that it was a busy holiday, but we had a 4pm reservation and didn’t have a table until 5:40pm. We talked to the manager and told him we appreciate and expressed our gratitude to (Armando). But I’m an educator who relies heavy on data and facts. He has numbers from this time last year (if not then that’s clearly not a transparent transition) show that it might be delayed. But NOWHERE did it mention that in the app or online. Management COULD always be better. Won’t be coming here again!
   

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6. D

   Dale

   San Antonio

   13 reviews

   vip
   5.0

   13 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The entire event was amazing. From check in, to check. Food was fast, hot, and staff was very friendly even for a holiday. The only flaw was the desert. Seems that they ran out and had to go to the corner store for a frozen version of what we ordered. Definitely be back however!!
   

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7. A

   Angela

   San Antonio

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What an amazing experience!!!! The food was really delicious. Steak was seasoned and cooked to perfection. Our server, Laine, was very attentive and followed up with us throughout our meal. Husband and I decided to celebrate Thanksgiving at Chart House and are really happy we did!
   

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8. H

   Hazel

   Dallas

   1 review

   3.0

   1 review

   Dined 1 day ago

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 4

   Came to San Antonio for Thanksgiving. Made reservations at the tower of America for 1:45. Was seated 30mins after in a cramped cubby table. Server was fantastic and welcoming however the food took forever to arrive. Looks like they were overwhelmed with all the people there for thanksgiving, Food tasted really good when it came. Soup was not hot just warm. Desert was the best part of the meal. Server was overworked but maintained a smile and positive demeanor. Will return but not on a holiday
   

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9. R

   Rodney

   San Antonio

   26 reviews

   3.0

   26 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Thanksgiving this year was a set menu with reasonable choice (if you like seafood and steak), but not so tasty and overwhelmed by the air conditioning (in November!), which cooled off the already undercooked vegetables and fish. Previous experiences here have been much better, this was really an expensive disappointment. Best part of the meal was the drinks!
   

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10. W

    Wyatt

    San Antonio

    1 review

    5.0

    1 review

    Dined 1 day ago

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Visited on Thanksgiving. Food came out cold. Waiter fixed right away and handles it extremely well. Food tasted really good and I would recommend trying the calamari appetizer. This place is worth it. The experience is amazing. A reservation is a must. Would go back in a heartbeat.
    

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